-
October 2023 by Sue Sonkin
John was prompt, efficient and fair. Pricing ranged widely, but his estimate was the best. We did whole house and water, as we had done in our previous home. Top notch equipment and service.Grateful
-
September 2023 by Andrew
NOT A PLUMBING OUTFIT. FLOODED MY HOUSE. DO NOT ALLOW TO HOOK UP SYSTEMS
-
July 2023 by Hexx M.
Awful equipment. Destroyed my appliances. Stay clear of this company!!! They change their name and expect the public to think they are someone else.
-
May 2023 by Rosemary S.
terrible!! gave a written estimate after initial service call which we paid $180. follow up crew showed up & said equipment needed to be totally replaced after they had disassembled Written estimate from John (0wner) was for $748. repair crew wanted $2,500. said they were giving us 'a deal' - should be $3800.!! cut & bait! totally dishonest. spoke to John while crew was here. Told me he didn't want to deal with 'you people'(huh??) & hung up on me! crew left & John promptly texted a bill for $394. for dissembling our water system. Call anybody else! terrible unprofessional behavior on part of owner John. hanging up before saying to me 'you people!'! excuse me, what's with the ethnic references???!!
-
October 2022 by Steve Morano
Extremely happy with our water softener and drinking water filter. Great price and quick installation. Never felt like a sales pitch which is refreshing!
-
October 2021 by Hexx Man
the equipment offered by this company is VERY POOR at best. i highly regret doing business with them and making my purchase in mid 2020. the owner, john, is a nice guy, but that and a quarter gets you nothing today. their systems are very antiquated and have absolutely no features other then a timer you set to activate the softener to regenerate, and even that feature is simply a timer. he prides the unit on having some type of special internal component, that, quite frankly, is absolutely meaningless! my neighbor just installed a dyi system from lowes made by a.o. smith. his unit works remarkably well, and has wi-fi and a multitude of other options. our wells are fifty feet apart, which means we share the same water. his system, which was $500.00 is far superior. i wasted $2,000.00!! i hope this review serves as a warning to anyone that reads it to make sure to think twice. i will be throwing my system in the trash and installing the same as my neighbor's unit. a hard lesson learned.
-
October 2021 by Fatima Skornjan
If you are like me - where you dread having to contact and deal with a contractor - this guy/company is for you. John is as professional, honest and reasonable as they get. Seriously highly recommend.
-
October 2021 by Adam Nieweg
As others have noted here, the owner John is terribly unorganized. He recently sent someone out to my home to service the filters I had him install last year. After arriving 3 hours later than the scheduled time, the technician did not have the correct pellets for my filter with him. He took my filter to bring it back to his office and fill it with the correct pellets that he forgot to bring. The technician told me to follow up with John and that they'd most likely come back the next day to re-install my filter. This was 10 days ago now. I've left multiple voicemails on the office phone and I e-mailed John to follow up. He has not returned my phone calls or replied to my e-mail. My calls go to the office voicemail every time I call now. It is clear that John is deliberately ignoring me. Now I had to have another company come out to replace the filter that I already paid John for because the water pressure in my house has been reduced since they removed it. Terrible way to do business. Save yourself the headache and use a different company.
-
September 2021 by Adam N.
As others have noted here, the owner John is terribly unorganized. He recently sent someone out to my home to service the filters I had him install last year. After arriving 3 hours later than the scheduled time, the technician did not have the correct pellets for my filter with him. He took my filter to bring it back to his office and fill it with the correct pellets that he forgot to bring. The technician told me to follow up with John and that they'd most likely come back the next day to re-install my filter. This was 10 days ago now. I've left multiple voicemails on the office phone and I e-mailed John to follow up. He has not returned my phone calls or replied to my e-mail. My calls go to the office voicemail every time I call now. It is clear that John is deliberately ignoring me. Now I had to have another company come out to replace the filter that I already paid John for because the water pressure in my house has been reduced since they removed it. Terrible way to do business. Save yourself the headache and use a different company.
-
October 2020 by Nikolai Isayev
Had a great experience with this company after having issues with my old water softening system at home. Having done some research myself I was surprised by John's honesty and knowledge about this technology, available options and things to stay away from when I visited their location. The pricing and options offered exceeded my expectations and the installation process was smooth and easy.Before you venture out to find a replacement for your water softening system, or after, I recommend consulting with this company to see if you are really getting your money's worth.
-
October 2020 by Fred Fragano
I have been with this Company since its inception, and with its Owner for years before. They are truly the finest and ONLY people I would allow to handle all of my water needs. From basic simple things to much more difficult situations, they have always succeeded in handling my needs. They are very professional, courteous, and will not stop until you are 100% satisfied. Thank you very much for all you have done for me.
-
October 2020 by Jeff B
Great water softening and drinking water filtration products (and service!) from a locally owned company. John’s knowledge and expertise makes working with him absolutely worthwhile.
-
October 2019 by John Davis
I went in here on a whim while shopping for a water softener, and possibly upsizing my well tank. John the owner wasn't busy at the time and drove back to my house with me to test the water and get the right equipment. Installation was a breeze also 3 hours in and out. If your in the market for a well tank or water softener I definitely would give them a try.
-
October 2019 by Joe Zattola
Recently purchased a new water softener system from Clean Water Pro. Had a great experience from sale to installation. Very professional top notch team. I am extremely satisfied.
-
October 2019 by Marat Kogut
Horrible horrible horrible customer service. John, who I believe is the owner, is completely unorganized, constantly lies and makes up excuses. Every time we’ve had issues with our system, it would take several WEEKS for them to attempt to make an appointment for service. No one calls back after leaving multiple messages. Even after speaking to someone on the phone, including John, we were promised to get a call back later that day...which of course never came. I’m at the point where I want to rip out the system and start over with someone else. Save yourself the trouble and headache and avoid clean water pro like the plague. I’m not one to leave reviews, but I just had to let people know what a nightmare is it to deal with them. Oh, and yeah, still waiting on a return call from John. I won’t hold my breath.