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March 2024 by Clint Yost
Cancelled my service told them wait until next week to remove the dumpster so the new company can deliver and I'd have a place for tenants to throw out their garbage. I was paid up until march 18th and they came and took the dumpster anyway. they were overpriced from the start and I was a customer for 4 years i do not recomend and will never use this company again
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March 2024 by Clint Yost
called and canceled my service due to finding a better price told them to wait until next week to remove the dumpster so the new one could be delivered and my tenants had a place for trash and they just came and took it . I was paid up until march 18 and it was over priced I may add and customer for 4 years I do not recomend and will never do business with them again
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February 2024 by Amber
Always take every bag, very much appreciated
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January 2024 by Daniel Truax
Bought a yard of stone from them after Sewards refused to fill my trailer, good place to get a yard at a time, their loader was two yards and you pay by the ton.
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December 2023 by Amanda Leon Mesa
I moved to my house February 2023. I chose waste recovery as my trash removal and purchasing stone rocks from. I made purchases of stone rocks several times and was charged the same fee every time the most recent one this month in November 2023 I was charged an extra $40 when I called in to see why I was charged extra, they told me it was because of a delivery fee. Prior to this transaction I was never charged a delivery fee. Keep in mind I live within 5 min of them. They were very sour about accommodating me Bc of their error. They also stated it was only 25$ delivery fee but wouldn’t give back the difference. Terrible customer service.
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August 2023 by Terry Pineau
Stephanie and Shelby are always pleasant and always are willing to answer questions and handle any issue that arise
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August 2023 by Daniella D'Amico
They took over the garbage company we used for twenty years. I am disabled and was paying extra for backdoor service. They would purposely leave the cans at the curbside where I could not get to them. Ignored my calls. They did it multiple times. Very rude and unprofessional. We are now going to go with another company.Service: House & garage cleanouts
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August 2023 by Daniella D'Amico
I am disabled and began requiring backdoor service. They did not even need to go that far. we kindly put them at the side of the house, a few feet from the curb. multiple times, they did not pick up the garbage and we had to call. Then they started leaving the pails at the edge of the curb where I could not get to them. Again, we called them. Over and over again. This last time my calls and emails were completely ignored. My cans sat at the curb for four days. Luckily my neighbors noticed and helped me. Very unprofessional and extremely rude. We payed extra for this service, plus put them closer just to be friendly and we were treated poorly. Needless to say, we have gone with another company.
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July 2023 by Candy Olsa
Was forced to go with Waste Recovery service, I've made calls to owner ,never received any messages back. The guy who picks garbage up here in windsor,ny has a bad attitude. Are other garbage service took everything, garbage and trims around home. One time somehow one of the bags opened up and guy didn't take it. It became very nasty by the next time he took it. I had 5 bags out on the curb ,he only took 2 the other 3 had only trims around home. 1 of the bags had most garbage and approx 2 cups of trimming and he didn't take it. I've never in 18 yrs had such poor service. I canceled for now.. I'm not going to be treated like garbage..
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March 2023 by Katelyn Morrell
Maybe talk to your driver's about not flipping people off while in the company vehicle
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March 2023 by F. John
Never received cans, got run around about manager bringing them out. 2 weeks later no cans and they want me to throw my garbage at the end of the road! Don't waste your money or time with them.Services: House & garage cleanouts
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March 2023 by Paul Muratore
You're not going to get a better service anywhere. WRE is the best of the best!Services: House & garage cleanouts
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March 2023 by TIM James
Easy, convenient, friendly. Thanks tim
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March 2023 by Mark Jensen
2 price increases in 2 months. Reasoning? Inflation, Pandemic, yada yada. No courtesy notification of either increase, luckily I monitor these things. These increases come long after fuel costs have began to normalize, and things are back in order. Office staff are far from satisfactory, and not very knowledgeable. Manager has to get on the line just to answer simple billing questions. Manager short spoken, speaks over customer, no regard for unsatisfied customer in the slightest. Had ZERO interest in a resolution, (although at that point I didn't want a resolution anyway, he made that decision with his demeanor) It's no wonder they're always looking for help, imagine how the employee's might be treated if customers have this much "priority" to the business! Service cancelled. Highly DO NOT recommend.
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March 2021 by Hayley Pasint
They are the best. Very sweet and helpful staff on the phone. I have been using them for over a year now. I moved and they brought me my can and recycling bins right over to my new address, which is awesome. I would 100% recommend them.
