TOPS Friendly Markets offers a mix of experiences for its customers. Many appreciate the clean store and fresh produce, along with a good selection of meat deals. The majority of the staff is noted for being friendly and helpful, making shopping quick and easy. However, some customers have mentioned that certain prices can be high, and there are concerns about the freshness of some food items. While most visits are pleasant, there are complaints about specific cashiers, with one staff member being described as rude. Despite some negative feedback, many prefer TOPS over competitors for its less crowded environment and variety of grocery options. The store also provides both self-checkout and staffed checkout lanes, catering to different shopping preferences. Overall, TOPS aims to meet the grocery needs of its community with a clean and convenient shopping experience.