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September 2024 by Ray Vermeulen
Kylie went above a beyond,best customer service I ever had,smiled and was very professional and courteous.
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September 2024 by Alyssa Phillips
I’ve been using this pharmacy for years now. Lately, there’s been a lot of issues. My doctor called in a script for supplements and I was told you can buy it over the counter. Okay, but I need the info? This location never communicates anything. Overall not satisfied with this location anymore.
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April 2024 by Anna Crim
Not my favorite thing to leave a bad review, but the Kinney Drugs on State street is horrible. Everyone there, ESPECIALLY the pharmacy, is slow, rude and lazy. Kinneys on OWASCO IS A WORLD OF DIFFERENCE!!!!!! Go there instead!
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March 2024 by T.L.M. H.W.B.
My 19 year old daughter, who has been dreadfully ill for 6 weeks, had emergency surgery to remove her gallbladder last night. Her prescription for Percocet was accidentally sent by the hospital to Wegmans Pharmacy instead of here, where our family gets its prescriptions since the closing of Rite-Aid. When she called Kinney’s Pharmacy to correct the situation this morning, your female pharmacist at this location was nasty, impatient, and treated her like a drug seeker. This same pharmacy had no problem handling this exact issue for my daughter when her prescription for Tramadol, prescribed while she was awaiting her diagnosis, was ALSO accidentally sent by the same hospital to Wegman’s Pharmacy less than 2 weeks earlier. Don’t give me any of that “controlled substances” malarkey in your response, either. Tramadol is a controlled substance same as Percocet. If you did it for one, you can do it for another. Read the other reviews on this page about this SAME employee! You have someone employed that not only doesn’t want to do her job, but has all the warmth and compassion of a cold bed pan full of loose stool. Despicable! We will be taking our family’s business elsewhere as soon as possible.
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March 2024 by D Ferrin
Customer service is not what it used to be. Pharmacy is slow and the employees are not as friendly as they were in the past.Check out in the front of the store is pointless I might as well check myself out. All the cashier does is scan my items and I pay and bag my own items. No offer to help and I take my time because I only have total use of one hand. Cashiers only a few months ago would bag my purchase without hesitation. The new ones just stand and watch me bag my things while the line is waiting behind me.
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January 2024 by Nichole C Rodriguez
Pharmacist I spoke to, a woman, was very short, huffed with each question I asked and overall seemed very annoyed.. which I get, working in a retail setting but don't take your bad mood out on random people who did nothing to you.
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October 2023 by Giovanna Heron
Each time I have had to pickup my children's, husband's, or even my prescriptions they are not ready and they are always sent over in the morning and I give them the whole day and pick them up after dinner. UNBELIEVABLE. The last 2 times they have tried to say our insurance doesn't cover our prescriptions and after 15 minutes of back and forth they finally go into their computer and MAGICALLY its covered. This is getting ridiculous.
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October 2023 by Donna D.
I go there almost every day get medicine there And scripts
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October 2023 by Joel Bucklin
Clean store
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June 2023 by Alyssa Zmarthie
The pharmacist that has been working at this store the past few days has been AMAZING! He is so friendly and fixed an issue I had with a prescription! Thank you so much!
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April 2023 by Tiff
This pharmacy is horrible. They will sit at the window and pretend not to see you, there is always an issue with our monthly prescriptions not being billed correctly then they give such a nasty attitude when asked to correct it. The entire vibe of the pharmacy staff is that you’re bothering them.
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March 2023 by Jennifer “Jenn629” Stryker
I have been using Kinney Pharmacy for many years , the Elbridge location as a kid, both Weedsport and Cato as an Adult. I moved to Auburn in October and I normally am not one to complain. BUT, this place is off the hook, I just can't and won't. The only positive is the delivery driver and there is one kind woman in the pharmacy that recently relocated back from Philly. Other than that, total incompetence. My meds are weekly. They NEVER, have my meds, ever. You would think by now. Repeatedly, i wait, days and days. They have made it so my meds are on different days now. I don't know about ya'll, but if I have to pick them up, I like to make one walk. I stayed at my sisters 2 weekends ago and had my meds switched to Kinneys Weedsport location. I haven't lived there since 2019. My Doc sent them at 845am. By 1014am, 1 hour and 15 mins after opening, THEY called ME, saying my Prescriptions were ALL filled AND they were coming to deliver. Now, That's customer service. A couple of weeks ago, my doctor sent my script on Monday for a Thursday fill. It was filled on Saturday. Saturday!! There phone was out of order one day, I still walked down, in cold and snowy weather, only to be told because One medication was not on hand, NOTHING had been filled. Now I will not get into details of the medications that I take, but a would think a pharmacists knows one should not miss a dose of most meds, right? I have to call and ask for delivery. I've been told No for delivery. The last straw, I called for delivery and the girl whom answered in pharmacy took great pleasure in telling me that I would no longer receive delivery because I wasn't home the last 3 times. Correct me if wrong, I do believe 3X is a bit of exaggeration? I told her, I was home, I just did not answer. Ofcourse she took great pleasure in repeating herself again, so I didn't bother to explain that my reasoning for not answering unknown phone numbers is because I fled to Auburn with the shirt on my back because of an abusive husband. It hadn't happen until recent because I was in shelter and that was a safe phone.The driver's number is saved now but oh well. I'll pick up my meds and go to Rite Aid.
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November 2022 by Lisa warner
Pharmacist rude, yelling at customers and employees. It was scaring my children and made me feel very uncomfortable.
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October 2021 by Deborah Drew
Absolute horrible service. I sat there for an hour and a half waiting for the pharmacist to check on a prescription that my doctor said she sent there. After an hour and a half I found out it had been filled at another Kinney Drugs. Totally unacceptable service. You would be better off steering clear of there.
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April 2021 by Mary Magnanimous
Customer service is superb!!!!....Management, Pharmacists and staff are ALL amazing..they go aboveand beyond to find the product you are looking for....curbside service is wonderful and very convenient...I cant say enough about everyone there...they are very much appreciated...10 stars!!!!! Thank you!!!?
