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June 2024 by Alex Berrio Matamoros
The staff were helpful and answered my questions quickly and accurately.
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June 2024 by Roni sarker
Yesterday I just told the sales executive to just add one line to my line ,he added it but also added mobile hotspot 100gb without my permission which another $10 bill added to my account.I told the man why my one line bill is too high compare to my other line “he replied it will be ok next bill “but when I came to my home I saw he added mobile hotspot this is very bad experience from this story be careful
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June 2024 by Chris Luggiero
Rude, deceitful, and unhelpful staff. Upsold me a phone that didn't meet the needs I had explained in detail to them, then when I returned to state how the device didn't meet my needs, they simply shrugged and said that the best I could do is return the phone. No refund on the bogus "in store activation fee" or of the case I purchased to go with the phone, no recognition of the time lost to migrating everything over from my old device, and an extremely confrontational attitude to boot. Do not buy from this location!
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May 2024 by Joseph Andes
Juan was friendly and extremely helpful. He was honest and didn’t try to upsell anything
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April 2024 by James Lang
Had a really great experience switching providers. Albert went above and beyond to ensure that my family had everything we needed with the new plan we signed up for. Can’t thank him enough. A pleasure to experience quality customer service.
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April 2024 by Mauro Amaro
Good pressure and good service
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April 2024 by Bryan DeParsia
Extremely frustrating experience trying to pay my bill at the kiosk here. Needed to use Apple Pay and tap wasn’t working, I stepped away for a second to try and get help from someone and an employee steps in cancels my session to help another customer expecting me to wait 20 mins for before helping me with my problem. Complete lack of customer service
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April 2024 by Michael Williams
Julian eased all my worries of getting a new phone and gave me clear, helpful and friendly service. I was in and out in a flash!
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March 2024 by Jeff Smith
The staff here was SUPER helpful. I had a great experience during an emergency, I am glad they were so prompt and able to solve my issue.
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February 2024 by Rachelle Rose Clark
Julian was extremely helpful, informative, and fixed my phone within 10 minutes! It was an ideal experience.
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January 2024 by Lindsey Hughes
My mom got me a new phone for my birthday and she shipped it to me. I tried to do the line transfer myself at home and a message popped up stating that the SIM card was not supported and that I needed to reach out to Verizon. I thought, oh well I have to trade my old phone in anyways so let’s just take it to the Verizon store down the street. Big mistake, huge. I get there and explain what happened and they proceed to disregard what I said and spent an hour trying to update my phone because that was apparently the issue in their eyes. I ask them why they can’t just manually transfer the line and they tell me they can’t do that because their system was having an issue. After it was updated, what do you know, same message pops up about the SIM card. The rep is confused. Only now does he ask me what kind of phone I have and then says ohhhh well yeah it’s an older phone so that makes sense. ? then we spent another hour on hold with Verizon AT VERIZON for someone to manually change the line for me. Something that should have been done the second I walked in but no, they didn’t want to listen to me when I told them the initial error message. After the line is transferred, I had picked out a new case while I was waiting and he was in the process of charging me for it. And then he tells me he can’t sell it to me because it’s not in their system…. How can that even be the case when it was on the floor to begin with? He asked me if I wanted something else and I said no please just let me leave. So I will never be returning to this location. I am so incredibly disappointed with this experience.
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January 2024 by Steve Adams
Deceptive staff here. Stay away. Poor service.
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November 2023 by SYED ALI
Worst customer service experience with their Representative JUAN. 0 customers service with undeniably rude and unhelpful behavior. I’m a 5 years loyal customer and really disappointed with Verizon at this time.
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November 2023 by Goran
Juan really helped us to transfer with no issues from different carrier, great guy, excellent customer service!
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November 2023 by Dane Ridjosic
The best and the fastest service I ever hadEvery issue I had they resolved5*+
