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November 2023 by Tony Ball
Every week!
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July 2023 by Itzel Leilani O.
This is not my first bad experience with this place but definitely I'll be the last one. I have lived around the area for 4+ years now and I have been going to this place for good half of those years, intermittently due to bad experiences. I have always asked for my clothes to be separated and washed by color meaning AT LEAST, the black/color clothes from the whites. More than one occasion my white clothes have come stained with that dark film that only happens when you wash them with dark colors, did not make a fuss about it and decided perhaps, next time I need to make myself more clear. Last Sunday we drop off a small bag of laundry and clearly specify we wanted withe separately from darks, we picked it up yesterday and oh surprise! ALL our clothes have not only that dark film, result of being washed with black/dark color clothes BUT THEY ARE STAINED, and I'm talking dots and blobs and very visible stains as if they drop something on the clothes. I had a very nice sweatshirt, souvenir I just got from a trip from Nashville, bright white and now is RUINED!!! I go back and tell the person in charge at the moment showing her the items but obviously she does not know what happen, I don't blame her she was not there but her answer was: "bring it here and I'll try to put something on it but I cannot guarantee it will be cleaned" I asked where to contact the owners or the manager and no answer, there's an email for complains however, I sent an inquiry about a ridiculous charge for dry cleaning and I only wanted a clarification since it seemed they charged me two extra items I never brought, and I am still waiting for their response which I know it will not come. I am definitely NOT coming back and I'll advise everyone to stay away, I usually do laundry three times a week, drop off aside the eventual use of the machines for bed sheets and what not but not anymore; there's another very good laundry down the block, might be a bit further for convenience but it's ten times worth it than gamble how you are going to receive your clothes next wash and then not having the issues addressed correctly. Awful place...
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April 2023 by Maury Prieto
As always I came to this place to wash my clothes, and one of the dryers had defects which burned two of my jackets, the girl who works there told me that she would talk to the owner about what happened, who told me that their machines are new that it is impossible to see something like this , I feel very discouraged about it since I came here for many years.
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February 2023 by Mika R
Cheating the customers!!I did the laundry choosing "heavy hot" temperature.I touched the glass door during the wash and the clothes when it finished and it was very cold.The lady said " it's a problem with the hot water with all of the machines and we are aware of that" i asked for money back and had to come again after 2 hours to get it and only after I told the owner I'll write a review on google.Many people were doing laundry there when I came back to get the money, most of them with 'warm, hot or heavy hot" program not knowing the water are cold ice and their laundry isn't being cleaned, I asked the staff why aren't they put a sign saying "no hot water" but I was ignored.If you care about your money, time and having clean clothes, go elsewhere.
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February 2023 by Alexander Staufenberg
Okay — but the 5$ money card is not treated as a deposi, like at other laundromats and the money is not returned. Seems like a scam.
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January 2023 by azka z.
Rude workers, they don't empty the machines and give you an attitude for asking to empty a machine even when they see you've been waiting for 10+ mins for a machine. Nasty machines with hair in them, not clean and extremely overcrowded. I would go down the block to the other laundromats
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December 2022 by P K
11/30/22 UPDATE: Just saw the owner's response below. Which would be hilarious if it wasn't so disturbing. That's not at all the series of events that transpired, nor was the owner even present. I had been going to TLR since it opened (for about 10 years) and never had a problem with any staff there. One day, a new (and unhinged) worker, seemingly made it her mission to mess with me. I truly have no idea why, maybe she was having a bad day or just didn't like my face. She was constantly floating around me, yelling at me for things I was washing (my slippers, etc.), and even randomly started filming me with her personal phone. I barely said a word to her, it was incredibly bizarre. I didn't bring this up earlier, as I didn't feel I needed to explain myself, but clearly, the owner is trying save face by misinforming the public. Haven't been back since btw.
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October 2022 by Stefany Crilley
I have been coming to this establishment for 4 years and have sadly seen its decline in recent months. The washing machines are no longer being periodically cleaned and there is so much mold in the doors and the soap compartments. It sometimes smells badly as if clothing soaked in urine is being washed in the machines. There also used to be a bench outside for extra seating to accommodate the number of peopledoing laundry but that’s gone now too. What a shame. It’s disappointing because it used to be a very clean and nice place and it’s so close to my house but I don’t think I can continue coming here. It feels gross. The people that work here are not the issue. They seem helpful and hardworking. I wonder if there is new management to blame. It definitely doesn’t feel like the same place it was 4 years ago.
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October 2022 by Jun Tarashine
Always clean and the dryer always work. Like it didn’t matter which one I picked. They always work which is amazing!!!
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August 2022 by Bethany A.
The lady tried to charge me $5 to use the bathroom and $4 for a small box of laundry detergent. I came from another state and honestly she makes all New Yorkers look bad. She was extremely racist because my boyfriend is black.
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July 2022 by Financial Coach NYC
I have no idea how anyone would rate this place other then a 5. Probably the cleanest, nicest most modern looking laundry I’ve seen. Staff is hard working even through the pandemic ?
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May 2022 by Ever Joy
I've been to my fair share of laundromats in my lifetime, but this is the cleanest & most welcoming one I've ever been to! The staff is so helpful & attentive, the machines are so clean - even the carts felt brand new! These people clearly take cleanliness seriously which is something that everyone should look for, especially in a communal space - such as a laundromat. I haven't tried their drop-off service yet, but I fully intend to (because who doesn't like one less thing to do?)
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May 2022 by Soeyin Hoy
The attendant came by and annoyingly barked at me asking if my clothes were dirty, ofcourse my clothes are dirty, you are obviously a laundromat, just because i used a cart to sort my clothes. She stomped back and took out a lysol and started spraying around and on me. I said sorry i did not know we could not use the carts and she started mumbling something and i told her off in spanish, she did not have to be so nasty about it. Btw you have be careful when you are spraying chemicals around people. And on top of that she became very offensive and said don’t you know how to read, i replied “no” i am illeterate. I told her to stop being offensive and if she was miserable she needs to find a new job, and btw she is coughing and is obviously sick! She is coughing up a storm and had no voice, i hope she has no covid. She is walking around coughing and has her mask down! What a miserable person! She is coughing and have bo mask on, wth is wrong with her! I have a picture to prove it! And yes i took a picture as proof that she had no mask on! She also said she did not care if i am spending money or not, WOW she is rude and nasty!
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May 2022 by Donna Matthews
The ladies are very sweet who work here and keep the place very clean. The machines work properly and are kept clean.
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March 2022 by Nathalie G.
Nice, Quiet. Smells amazing! Helpful staffs, Clean environment. Definitely coming back soon
