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July 2024 by Steve Harris
We had a GREAT EXPERIENCE signing up for SPECTRUM MOBILE PHONE service with CARLOS who was both extremely professional, highly knowledgeable,
and handled our two lines transfer
SEAMLESSLY.
A very POSITIVE experience with CARLOS at the Astoria Spectrum Store on 31st under the N train
Thank you Carlos!!!
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June 2024 by Gennaro C
They were very knowledgeable and very helpful
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June 2024 by Kat Philos
Ethan was truly amazing and super helpful
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May 2024 by George Vlaseros
Whatever they tell you they do different things.... They always raise the price.., you have to wait long... they get wised sometimes.... You better off calling customer service.
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April 2024 by jumbopaperz TV
Went there today to upgrade my phone and Kostas an employee was eager to tell me I couldn't upgrade my phone because I needed to have my phone for at least 18 months..which made absolutely no sense I had to call customer service right there on spot to hold him accountable and they Said why would he make such a ridiculous statement I can upgrade my phone at anytime...as long as I paid off at least half of the phone which I was willing to do he didn't want to help me that was the major issue all other employees were listening and looking as if they new he was misleading me but none bothered to intervene spectrum store on 23rd Ave and 31st shame on all of you...I truly believe he is a racist .....and didn't want to help me ....he didn'tmake an effort until i got on the phone with customerservice.
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April 2024 by May Bel
I went to return some equipment today and the person who helped me he was very arrogant and was more worried looking at his cell phone than assisting me
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April 2024 by Ryan Daniell
The staff are so friendly here
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April 2024 by Derand Lk
SCAM!!!
They lie to you to add a phone number to your plan. A year back I had gone to transfer the account in my name. I made it clear to them that I am only interested in Internet, that I want the lowest price they have. They told me and insisted that there is nothing else lower than 80$ a month for internet but if I get a phone number in my name I will pay $45 the first year and not $80 which is for the Internet. When I saw on the bill that it said Internet/TV I started looking into it and found out I was paying $30 extra a month for TV I didn't ask for and never used. They take advantage of some people not having time and don't know it to earn their BONUSES and upsell to bigger contracts and it seems to be a group tactic as I remember the employee asking his superior that I spoke to about the internet. it's not bad to promote other programs, but things change when you lie to exploit the customer who at the time doesn't know. SHAME
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April 2024 by Glenn KUNZ
Very excellent customer service.
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April 2024 by Foodie Family
I was here today 3/4/24 for a phone upgrade Kostas (spectrum employee)
Was eager to tell me I couldn't upgrade my phone because I needed to have it for 18 months which made absolutely no sense I have the s23 ultra and I desired to have s24 ultra I had a balance of 8 hundred dollars on phone I expressed to him that I customer service told me I was to pay an additional 200 dollars and it should not be any issue...that wasn't good enough for him.....he also said if i paid the 200 dollars the computer may still not let me get the phone .... please make it make sense.what made it worse was the other employees there were all listening and looking as if they new he was misleading me but no one intervened...they all just let it happen....I had to call customer service again while In store to hold him accountable and only then did he start to call as well and of course after much time wasted I was able to upgrade my phone after i did my investigation...we mysteriously got the same answer at the same time he wouldn't have called had i not called myself.....I absolutely didn't go through with the upgrade I walked out but I first expressed myself he didn't want to help masking his true intentions with passive racism..I am n American first and foremost ..He needs to be addressed I bet he's done this before the customer service rep I had on phone Said why would he make such a ridiculous statement they apologized for my experience yet no one in store did...they all just kept watching me go through pure foolery....its all on camera please check for yourself.....it was almost as if he made me feel like I was scamming so he made up his mind not to let me get the phone....
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March 2024 by Andy D.
SCAM!!! They lie to you to add a phone number to your plan. A year back I had gone to transfer the account in my name. I made it clear to them that I am only interested in Internet, that I want the lowest price they have. They told me and insisted that there is nothing else lower than 80$ a month for internet but if I get a phone number in my name I will pay $45 the first year and not $80 which is for the Internet. When I saw on the bill that it said Internet/TV I started looking into it and found out I was paying $30 extra a month for TV I didn't ask for and never used. They take advantage of some people not having time and don't know it to earn their BONUSES and upsell to bigger contracts and it seems to be a group tactic as I remember the employee asking his superior that I spoke to about the internet. it's not bad to promote other programs, but things change when you lie to exploit the customer who at the time doesn't know. SHAME
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February 2024 by Barbara S.
Services was great, helpful and your employees were amazing.
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February 2024 by Andrew Trucker
i was just here it was ok accept for the hello may i help you bit im not sure the meaning of such a question it leaves me breathless and confused i am holding a box to return it to you the box is from you i am on the returns line how can you help me do what just take the box and ask me to sign the reciepty as to which i never even read by the ways /what did i just sign? i have no clue ??? helping some one means giving them food or water the correct way to ask is are you applying for my job just kidding the corrected way is to say "are you here to drop off or to pick up?" or do you need a new phone plan / you work for spectrum so your not personally helping any individual /my point is that you need to label to sorts of help that you provide when you ask if oyu can help them such as "i am here to help you would you liek to sign up for cell phone service from spectrum" how can i help you is street lingo to ask some one if they are looking for a fight you kind of threw me off when you asked me this question
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February 2024 by Ernest Holt
They are nice, friendly helpful and knowledgeable at my local store in Astoria, New York but not at the first store I went to non 23 Street in Manhattan.
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December 2023 by Yahya Ibrahim
The worker's there nice and polite and they provide fast cusmtomer service.
