Walgreens, a well-known pharmacy chain, offers a mixed experience for its customers. The pharmacy manager is described as extremely helpful and patient, going out of their way to assist customers with prescription-related issues. The pharmacist was also praised for their exceptional service, going above and beyond to help a customer who was struggling with health complications. However, the overall store experience is not without its challenges. Customers often face long wait times at the single cashier station, which is further exacerbated by the store's role as a FedEx package pickup location. The lack of staff on the floor to provide assistance can also be frustrating for customers. Some customers feel the store lacks a welcoming atmosphere, suggesting improvements in areas like music, lighting, and display layout. Despite these issues, the store's hours are considered accessible and competitive, especially when compared to 24-hour pharmacies in the area. Customers have also praised the pleasant and helpful attitude of the staff, particularly a cashier named Ana, who is described as a model employee deserving of a promotion. Overall, Walgreens offers a mixed experience, with excellent pharmacy services balanced by operational challenges and a need for a more inviting store environment.
The pharmacy manager was extremely helpful and patient while dealing with some issues that came up while fulfilling my prescription. She went out of her way to support me and kept me updated as she had to work with my doctor
June 2023
Pharmacist was caring and advocated for me to my insurance!
March 2022
I wish there was another Walgreens nearby. This one has a great cosmetic department but there is never anyone available to help with the locked items. I did see two employees in the aisles today. One of them called out "we're leaving" before I could ask for help. And there was only one cashier on duty as usual.
