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June 2024 by Alfredo Montalvo
Redesigned with only 2 bank tellers. Long wait lines that are not ideal. Steinway is one of the busiest streets in Astoria so I don’t see how this design makes sense for one of the largest banks in the USA.
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May 2024 by Mustapha Outayeb
LExceptional service The bank manager here truly knows their stuff and went above and beyond to help me with an issue
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May 2024 by caro lina
Can't take cash out after 10pm!!!
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February 2024 by Baran S.
People are waiting in long queues, employees are very slow and do not treat people well, you will understand for yourself when you go there.
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January 2024 by Gilberto Baten
Very bad attention
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December 2023 by Harry I.
I was hit with a scam last year. I call the report to stop the scam that same day. There 24000.00 away with no problem. Report it to Precinct they say bank need to care of it. The bank said send a letter scammer.
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December 2023 by Rita Inka
Roza at the entrace was extremly helpful and professional in managing a problem that was caused in another Chase Bank. Exfellent customer care by all emplyees I met here.
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October 2023 by Enrique Perez
Only two!!! Bad bad bad
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September 2023 by Steve
Extremely unprofessional. Don’t bother calling because they will immediately hang up the phone without answering.
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June 2023 by Daniella Yotagri
Went to the branch located on 38-18 Broadway Astoria, NY 11103 to handle a debit card issue. The cashier was pleasant and attempted to get my issue resolved. The issue was that I received one debit card ( personal) reflecting my new surname and the business debit did not update. I called on Saturday the customer service number and the representative stated I needed to go back into the branch.That is why I took time out of my busy day to go back into the branch.The banker Raul Briceño when asked by the cashier for assistance- immediately said contact the customer service number. I stated I already did that and without eye contact or without even approaching the window just kept stating to contact customer service. I advised the cashier that I did that already and he insisted I call again. I stated let’s call together and that’s when another banker Ms. Joanna Criollo helped me out. She was courtesy, attentive , and personable. She deserves a 5 star rating :)As a banker- you need these qualities. Maybe Mr. Briceño needs to learn from his colleagues.
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June 2023 by apkont123456
Very bad service
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June 2023 by Kenny S
I open an account with Mr.Romel today.
He was very helpful, polite and provided very good and clear informations.
Thank you!
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June 2023 by Kumari Dissanayake
Helpful staff, kind and informative!
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May 2023 by Hari Prasad Khanal
The old disgraceful obnoxious security lady was very rude . I was there at 9:59 to use ATM and she was not allowing me in . I would have understood if it was gone past 10 . There is no customer service at all . She was arguing with me . Chase bank should never hire people with such attributes. Such a shame and bad experience to see such kind of people working for such a reputable bank . And i have always notice her rather than doing her job she is always busy on the phone talking to someone or using her facebook . Very disgraceful. Also i would like to request the bank to fix their ATM IT SHOULD BE 24hrs service .
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April 2023 by Kevin Dantonio
Always understaffed on Fridays and it’s impossible to get a hold of someone on the phone
