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January 2024 by M Salerno
Usual bank experience
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January 2024 by H ALES
door not opened
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August 2023 by Costadina K
Do not go here it is not safe , there is no security guard. a guy wouldn’t leave me alone followed me into the atm and had me withdraw money . Please for your safety do not go to this branch. When I called the branch to tell them what happened I was told to call the back of my card . I’m going to file the police report now
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July 2023 by Paul
Extremely rude service. The manager allows it.
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November 2022 by Nicholas Corrow
None of the atms have cash any day of the week
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October 2022 by Evelyn Crescimanni
Chase has made it impossible to speak with anyone over the phone at a particular branch. All calls go to a central computer voice which is no help. Chase has now developed the worst level of customer service.
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August 2022 by zeela rafija
We’ll deserved 2+ rating as their service is not good. I’m giving 1 star.I tried to deposit my Auto insurance check in my personal account which clearly had endorsement from Garage authority along with my signature (as it was a two party check) but bank manager (a lady don’t remember the name) after spending a long conversation denied to take the check .. I have double checked with GEICO and other entity for confirmation multiple times .. but Bank of America took it without any issue.. Chase employees in this branch (located on broadway and 21st St Astoria), as well their manager are not aware of rules and regulations properly. I’ll definitely try to do business more with banks having better customer support in the future
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July 2022 by Ron
I can always rely on the ATMs to work for deposits or withdrawals. Never had a problem with my experience at the counter or a representative. Sometimes there’s a line for the counter because people are being difficult. I come here atleast twice a week
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February 2022 by Damian Malysza
We had an appointment scheduled to take care of something that Chase doesn’t allow you to do online. Had this appointment scheduled for 2 weeks. We got to the branch and it was closed. We didn’t receive a phone call or any notice that they would be closed.
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February 2022 by mary goldenheart
Always someone sleeping or out side not safe here go Stienway street Better safe then sorry
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November 2021 by Zebin Hossain
Absolute disaster. Tellers are extremely rude, Specially Johanna. She needs to know how to treat customers and being like that while the Manger is walking around. To make an official check I had to wait half an hour for their paper trails and 2 tellers couldn't figure out how to do it. The Ops Manager came and took another 10 minutes to make this check. I wish I could give a zero star.
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November 2021 by Andrew Heritier
TERRIBLE. Deposited 3 checks over $3000. in ATM. No receipt. Does not show in account. This was done in the evening on the 10/24/2021 at about 6:35 pm. Called branch several times nobody answered the next day. This a BIG problem for me. DO NOT DEPOSIT CHECKS AT THE ATM AT THIS BRANCH.IF I DONT GET A RESPONSE SOON I WILL BE FORCED TO GO TO THE NEW YORK STATE BANKING COMMISSION AND REGISTER A COMPLAINT.
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September 2021 by Rachel Gordon
Used to be decent. Past few months homeless literally hover over the door so you cant get in or out without being asked for money. DOESNT FEEL SAFE going to this location especially at night.
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August 2021 by Tim Malloy
Poor management at this branch, enough to make you want to switch banks.
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April 2021 by M F.
Most of customer service rep are lacking of knowledge and very unfriendly. I prefer to go other branch.
