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April 2025 by Arelis Diaz
Terrible terrible. Under staff two cashiers in a Friday. One of them doing the front and the drive thru. Comment to the manager Ang she had no response just look confused today 04/04 1pm
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March 2025 by Stephen Howell
I opened an account here recently and the staff was very helpful.
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March 2025 by Swanie Girlz
This bank need to be shut down and the people that worked. There is lazy and very nasty to the customers……..
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January 2025 by Arsh ghotra
never recommend to come here rude manager nadiaaa she don’t know how to help customers and talk with customers learn some manners
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November 2024 by Irma Beans
My money comes on time employees are very nice
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November 2024 by Leigh Donahue
Michelle is my Hero. I needed a bank to pay myself from my Business and act as go-between for my personal accounts at other banks and platforms. After visiting Apple and Chase, I got to speak to Michelle. She answered EVERY QUESTION! Knowledgeable and kind. IT dept. was tricky but that is the tech, not the people. Teams, plural, were working on my issues and though it took 4 calls and 7 transfers to security teams and reps; we all stayed in the fight and my issue was resolved. When I finish my loan with Wells, I will get my next credit account here. What's in your wallet?
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March 2024 by Martin
I closed my business account. Couldn't help me so I'll go elsewhere. The management, Michelle, is rude and is not proficient at simple tasks.
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November 2023 by Sadri B.
i stopped in to get a bank check for my former tenant who was kind enough to pay for a emergency plumbing repair and the other yelp reviews are on the money (no pun intended). the customer service works in slow motion, tellers are half asleep and the amount of proof i had to show is way beyond whats necessary. after 15 minutes i finally got the bank check and not even a thank you or have a nice day. this astoria capital one branch needs a complete customer service overhaul. one star and thats being really kind on my part.
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November 2023 by Ben Aissa
Very long waiting time and awful service.
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August 2023 by Frank S
Very slow ATM machines and most of time it's out of order
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June 2023 by l l
Closes at 5pm when majority of workers finish work and need services
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May 2023 by Rose S.
Unfortunately this is the only Capital One Branch in Astoria. Majority of the tellers have zero sense of urgency and are more worried about internal gossip than helping customers. Capital One Policies have changed regarding depositing and withdrawing funds but none of the Tellers/Associates are on the same page. I've been told different information regarding the same matter every single time I go in. 1) ensure your employees are up to date on all policies and procedures so they can share the correct information w clients and so clients time is not wasted 2) all clients should be treated equally and with respect 3) there's not always a Branch manager working during regular business hours 4) avoid one of the Associates, her name is Lidia Vinas - how this woman got a job in customer service is beyond me. She discriminates against customers, has a nasty attitude and is misleading with the information she shares with customers. I will be going into the branch tomorrow to final a formal complaint with the actual branch manager.
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April 2023 by Joey Cortez
I love bank with capital one bank best bank ever
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February 2023 by Jane Roth
The only bank that needs a notozed signature on an account for a beneficiary.They never told me they had a notary on site. Poor service. Good rates.
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October 2022 by Google user
Under construction at the moment. One of the two ATMs was operational, but I got my banking done. Would be nice to have a few more locations in Western Queens.
