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November 2023 by Dagmara Araica
Mr. WayneAfter almost 27 years of being a customer, I have to change for another company to provides me with better service, since you have that person (woman) answering the phone is a rude and uneducated. She can't wait for you to finish speaking, she interrupts all the time, doesn't let you speak and the worst and unacceptable thing is that she hangs up on the call without the costumer having finished speaking.Her behavior is completely unacceptable.
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February 2023 by Green Spin Laundry
I'm not sure who their customer service person is but they are destroying a once trusted partner and good business. The women in charge hides behind their generic email, and have an outside call center handle calls. COMPLETLY UNRELIABLE AND NOT TO BE TRUSTED ANYMORE!!! Do yourself a favor and go elsewhere unless you want to get stuck without hot water when you need them!
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December 2022 by Daniel Paris
Bad neighbors. Block the street and their surly drivers don't care. Can't speak to the quality of product, but this is not good customer service.
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November 2022 by Alan Dzopalic
This is the worst oil company really bad costumer service always impossible to reach and maintenance is horrible or impossible to get. They have no respect i would never recommend to anyone ever after so many years of dealing with them
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November 2022 by Marcelina Jajak
This company has definitely gone downhill over the years, extremely disappointing. RUDE, horrible customer service, unreliable, ALWAYS giving my family and I issues. Avoid at all costs.
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April 2022 by John P.
Competitive pricing. Would highly recommend. Been a customer for many years. Best company for heat and hot water
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March 2022 by Paul Frank
extremely bad service, oil delivery not on time, over priced, not respond to call or inquiry. Do NOT use their service.
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October 2021 by Ted L.
Don't use if you expect courteous customer service. I wanted to try a "Mom & Pop" company after years with a big boy and I went with this company because the father is a mature and personable guy and the girl answering the phones at the time was friendly and energetic. I felt very positive when I made the move. Since then, the son and daughter-in-law have become the people you have to deal with when engaging with the company. They're not particularly friendly but OK when handling routine matters. However, if you call to address any issue of concern you may have, they will shout you down and if you persist, they'll hang up on you! That would NEVER happen when dealing with a rep from Petro. I guess you DO get what you pay for...
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June 2021 by Jay L.
extremely bad service, oil delivery not on time, over priced, not respond to call or inquiry. Do NOT use their service.
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March 2021 by Caridad Garcia
Pretty disappointed with this company. We’ve had them for years and have never had any issues, but their customer service has changed in the last few months. They never answer the phone, it’s always the answering service that picks-up even during normal business hours. There’s never really a sense of urgency to follow-up with their customers and I find the staff rude and unprofessional. Such a shame.
