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September 2024 by luann hanning
I was sold a lemon from Rockaway Nissan, After the dealership sent me the car I was supposed to leave with 5 days later at 5:50 pm and it was dark already so I couldn’t get a good look at the vehicle.I signed the piece of paper the two mechanics gave me and they were gone.I finally got a good look at the car.It was really filthy inside and out. It had a very bad odor of vomit,dirt and animal hair inside the entire car rugs.The windows inside and out were so dirty and the carpet was just awful. I was in shock when I saw the deep gouging around the whole car and it had scratches and rail rust everywhere on the Exterior. I had called Nissan and asked to speak with a supervisor. I was told that he was on another line and that they would have him call me back immediately. I never got a response back from them. I finally called them and I spoke with them and I told them about all the issues. They sent me to three body shops in Nassau County. All Of them refused to do any business with Nissan because what they said was that they were irresponsible in selling cars that were not in good condition and that they sent them cars to fix because they should of never been on the road at all because of the condition of their cars and that didn’t pay their bills. I think they were deliberately trying to get past the 7 day return policy. I took it to Casino Auto and Dennis took one look at it and said that the car was DEFINITELY in an accident. He said, Look at the passenger side Quarter panel, it was a totally different color than the rest of the car. I think they had me test drive a different car than the one that was delivered 5 days late. After so many calls to them to tell them to take the car back and return my $3000.00 down payment, they said that I was past the 7 days. They added the 5 days that I had waited for it to be delivered the next day as PROMISED by the Dealership. They wanted to get it Detailed so it would be perfect for me?? I called Corporate for Nissan and after days of explaining what they had done to me, I was told that the day I signed the paperwork at the Dealership was the first day of ownership. They were very rude and told me if anymore complaints from me came across “HER” EAST-COAST REGIONAL- MANAGERS DIRECTORS desk, She would throw it out. I finally got the mechanics at the Dealership in the same building inspect the car. He had a full sheet of damages on that car. The whole undercarriage was covered in RUST. The Exterior was damaged and needed extensive repairs. The interior was covered in filth and animal hair and animal waste. The interior also had A horrific Stench of Vomit and was covered in dust and required a complete restoration to both Exterior and Interior. Dennis gave the financial Management his appraisal and Nissan said that $2000.00 was too much for a new paint job and the undercarriage repair job and the interior cleaning that was disgusting to even try and clean out would take days. Thank God that the Financial Manager took his calls because he avoided me and he hung up on me so many times that it made me physically sick. He spoke with Nissan and I finally got to go to another Dealership to EXCHANGE the car.If Dennis didn’t help me,i would’ve been stuck with fighting with Nissan for months on end. I know Dennis since I was a kid hanging out at Playland and I thank him for everything that he did for me. He’s honest, Caring and willing to listen and help if you need it.He’s DEFINITELY “MY HERO”. He’s getting all my business and I will definitely pay it forward for anyone who needs help with their cars and Take on the DISHONEST dealerships who will take advantage of you.Thank you so very much Dennis, I didn’t know about anything of what dealerships polices on which Auto Shop that I could use. But you gave me GREAT ADVICE. I know now who to trust in for anything about car dealership rip offs and I will be forever Grateful to you for helping me with deal with the horrible car issues that I had. You have a forever grateful customer now and I will always send my friends to you!
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June 2024 by Dexte Robinson
Good finish on my car, no complaints with the match of color the claim was handled at the shop.
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January 2024 by Mike Dragonetti
Dennis was absolutely amazing. He helped me after my car was rear ended. He was knowledgeable when it came to speaking with the insurance carriers and my car looked great.
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November 2023 by richard romero
Denis and the entire staff fixed my car back to showroom ready! They handled all of the insurance headaches and made it so easy. Thank you!
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September 2023 by Enrico Ortiz
I had royally wrecked my car. Casino auto body made it look like nothing ever happened. You guys were great to talk to and respectful. Thanks for all the hard work !! Best shop in town.
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September 2023 by Lil Boat
I own a 2008 Honda pilot had some dents and scratches paint was very worn out Casino water body repaired all scratches and dents painted complete vehicle promptly had my car back as promised beautiful work reasonably priced thank you guysService: Body & Trim
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September 2023 by Egor Alexandrovich
If I could give 0 stars I would. Rude, disrespectful! Prices are ridiculous, 3-4 times higher than in Brooklyn! This is not a body shop this is a scam dressed in a car towing business.
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May 2023 by Kenneth Brown
Came here to get my windows tinted. They did a phenomenal at a decent price. The owner and staff are really nice. Professional, talented and honest!
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October 2022 by Bill Paz
Great people
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September 2022 by Tim O.
Dennis, Danny, Mike and the team did a fabulous job repairing my 2014 Honda CRV for a price that was RIGHT. Their estimate was fair. Their estimate of when the car would be repaired was right on. They promised. They delivered!
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August 2022 by David R Akers
This is a no "BS" repair shop. I love these guys, you drop your car, they'll tell you what's wrong with it and how much it'll cost you and most of the time it'll be ready the same day if not by the next day.
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June 2022 by Michael S.
Great body shop. Friendly service, excellent body and paint work and done in a timely manner. I dealt with Danny and trusted them to repair my car after searching many body shops. I will go back to them when needed and just to get a great detail as well. Very happy with the results plus they are 100% honest. Thank you guys!
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May 2022 by Miranda M.
Car was towed. Was told it would be $250, but was charged $480 for less than a 24 hour stay. Rude people.
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May 2022 by Yaakov Portnoy
Unless I am missing something- this body shop is absolutely disgusting, cheats and dirty liars.I signed car release on thursday may 28th (day after my accident) and im being charged over 3,000$.I will happily delete my comments if someone can explain this to me. I am disgusted and nauseated.
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November 2021 by Roger Ortiz
I just got back my 2017 Nissan Altima repaired and looking brand new, Thank you to Denis and Danny they were amazing and very professional, as they walked me through the entire process of the repair, Highly Recommended
