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April 2024 by Nancy Beach
Helpful, informative, experienced people who go out of their way to make country living easy. We are grateful for their knowledge.
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February 2024 by Todd
5 stars as always
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December 2023 by Deborah Timothy
Shop local!!!!
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August 2023 by Deanna Aftuck
Can't ask for better helpful people...
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June 2023 by Brian Jeffrey
Great deal and prices on our pellets every year now my 2 daughters gets there pellets there too
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June 2023 by Norah Flanagan
Wonderful store. Wonderful service!!
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June 2023 by Bonnie Dubois
The Employees she smiles and ask you if she can help me with. Mr. Kilbury he sure know about everything very Polite.
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August 2022 by Zachary R.
Chimney service. Very prompt communication and arrived on time after travelling quite a far distance (Arkport to Penn Yan). Polite and hard working. They deserve your business. I will be a returning customer.
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August 2022 by Hugh Lockridge
Very helpful staff and very welcoming.
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July 2022 by Jonathan Flaherty
Great place for Traeger grilling.
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July 2022 by Tim Joens
Great place to do business.
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July 2022 by Jeffrey Brundage
Nice feed and outdoor cooking store
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April 2022 by Tammy Moore
It was wonderful!! Staff was helpful and pleasant!! The atmosphere was welcoming and no waiting..
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January 2022 by Brenda Smith
Very helpful, great people! Ordered some sweet boots for my daughter, and she LOVES them. Excellent selection of Traeger products.
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October 2021 by Chuck Casper
Very disappointed with "after the sale" customer service with this local business.I am a disabled person with a spinal disease...I wanted to change my heating source from wood to wood pellets to make it much easier on myself to heat,instead of wood.First,I would like to say I cant say enough about Matt the installer and salesperson,great guy that sold me the Quadrafire pellet stove and installed it.However,he told me that I could get Barefoot smaller bag pellets from them,not a problem,and that they are 23.8lbs,a bag,according to Barefoot wood pellets website,Which is almost half the weight of normal wood pellet bags which are 40lbs,a must for me considering me being disabled...Perfect right??? I thought so to til I was ready to pick-up my pellets to heat my home.I was told by older gentlemen believe he is the owner that(Quote) they did not have any of the Barefoot pellets,and that I did not have any choice of what pellets I use because I decided to get help from HEAP and HEAP is paying for them,and if I didnt like it go call HEAP!!! I was like WOW really??? This guy is very rude and extremely unprofessional,and I have to wonder how they could continue to sell things of any kind with such a "I dont care attitude" towards good paying customers.I think it is a shame now that I trusted a local business,just to be treated like a piece of #@*#......I can only imagine what kind of customer service for my $4200+ pellet stove i will receive,if any,if I ever have a problem with it,from this business....I would seriously consider doing business elseware to anyone who might want to buy a pellet stove or anything really from this business,if your expecting any kind of basic "after the sale".customer service.
