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“A little courtesy and empathy. They should be good to go. Since they are not really part of the UPS company but it seems a "franchise" they do not invest in much in understanding the customer, common courtesy.”
“Don José Mexican Restaurant of Yonkers, NY would like to thank The UPS Store of Scarsdale NY for the tremendous job in creating our new menus. Special thanks to Graphic Artist Ivana, she is fantastic. Scarsdale UPS was able to print our menus on new waterproof stock expeditiously as promised. I highly recommend their numerous services. You won't find a more courteous UPS location.”
“I come here often to swap my renttherunway orders and use the printer. Rio always greets everyone as soon as they are within view. He is very professional and attentive to details which I appreciate. Always a breeze coming in here! Thank you”
“I want to offer a glowing recommendation for Postnet services, particularly their letter distribution. Their service is remarkably fast, efficient, and their customer support is truly outstanding!Highly recommended!”
“Matthew was amazing. He was alone with a very long line and phone ringing back to back. He handled it extremely well. His patience and kindness is the reason I will now come to this location for all my needs going forward. I am truly impressed with his professionalism and ability to handle the stress that comes with what I witnessed him handle with care. -Maysa”
“Great costumer service in the store the guy with afro and the guy at the door greeting the costumers, literally make my day better also they were efficient making the wait time shorter recomended 100%”
“Amazing customer service.
The manager clearly knows how to run this operation, I often see him working the lines ahead of the sales clerks at the cash registers. Best customer service I’ve seen in a long time. Kudos to all the staff and the manager. I wish I knew his name!”
“I frequently use the UPS store in Congers. The employees are very patient, kind and professional. Shipping or buying their mailing supplies is always an easy experience and I prefer it to the post office. They move the line very quickly, if there even is one , and they explain all the options for shipping very well.”
“Today I came into UPS with my visually impaired mother to make an Amazon return. Ash, one of the employees were quite friendly and welcomed us into the store right away. She then walked us through the steps on how to use the amazon return machine and was very patient with my mother as she had many questions about how to do it on her own. The customer service from her was amazing and it was a fast process to do the return. Thanks Ash!”
“I’m a loyal customer to Amazon and sometimes that also means im at the local UPS store more than I intend! However, Jose is always happy to help me out with the return process, and any glitches that may come up to make ensure my items get returned properly! An awesome employee put simply!”
“I recently used Servicio Express for my shipping needs and I had a fantastic experience. Kelly, the representative who assisted me, was incredibly professional and respectful throughout the entire process. She went above and beyond to ensure that my shipments were finalized smoothly and efficiently. Her knowledge and expertise made the entire experience seamless and stress-free. I highly recommend Servicio Express, and particularly Kelly, for anyone in need of shipping services. Thank you for the outstanding service!”
“I’ve come here a few times for returns or notary’s and the process is also so fast and easy. The staff on site is always very nice and kind. You are in and out very quick.”
“Its almost 8yre using Simpson Shipping and all my family in the USA ship's with them too, they have a very warm and friendly service and price so affordable, great service here and back home too. Thank u Mr Simpson. God bless u and ur staff. ?????”
“I often go to this store to drop off my Amazon returns. Few times have shipped items from here too. Very friendly staff. Try their best to help customers as much as possible, some of the regulars they know by name.
Store is kept clean. Has a lot of foot traffic from local customers. Alongside shipping, the store has lots of other services like packaging, shredding, engraving, copying, printing, and mailboxes. A lot of stationary items are also available for purchase.”
“This store is good if you need anything with swift service they’ll provide it for you. I went there to get some documents faxed and mailed out and they helped me out quickly.”
“This was my first experience sending a barrel down for friends/family. After some research of finding a shipping company I came across Dennis shipping (Bronx location). I requested a pick up online,and received a call the next morning to select a pick up date. I went to the location to pick up two barrels, and the staff were polite.The two guys who picked up the barrels was pleasant as well (remember to tip them whatever you can spare). Overall my experience was pretty good. I called to follow up on arrival time and they said 2 weeks to get to Kingston and it definitely arrived on time. My friends/family picked up a few days after arriving at the Wharf. Most importantly it was affordable to send, customer service was good,and nothing came up short. I will use Dennis again.I recommend.”
“This store has been an essential part of my business for 7+ years now. They are very accommodating to my package pickup/drop off needs. Always treated like family when I walk through the door. Thank you and looking forward to many more years of business together.”
“This ups location has the new self service machine. Which is amazing because you can just scan your labels and don’t have to wait in line and just drop off your packages in the box’. You can also email or text the receipt vs the paper option. Which is one good for the environment but you like paper you can still do it. The people there are super friendly and helpful. Like that they have that machine.”
“Scott Kim of this store has always communicated well. Picked up on time and delivered on time, if not early. The people who answer the phone are always very polite and professional. The items are always packaged well, too. We highly recommend them.”
“I use Luciano shipping some years. My things get there fast and nothing gets touch. I recommend Luciano. Sometimes they delay if there is snow or rain . But como early next day. My neighbor b family use them and vegano ..but I don't trust vegano as much.bmy husband prefer vegano to sent to Santiago. I sent to Capital n love it.. thank you Luciano for doing great business.pleasw keep making your customers happy ??”
“The print and copy team were extremely professional and went out of their way to help me with my print job. I believe Kim is the name of the manager, she was great to work with.”
“Went here to mail off two packages. The lady behind the counter was very nice and helpful in helping me decide on which envelope to mail my items in. Along with explaining to me the different shipping rates. Also the trip was quick, there was no line.”
“Nakia runs the tightest ship out of all the FedEx offices we’ve seen. Mainly in the way she treats her employees - like family. It’s not like that at most other retail “print & go” locations.”
“The gentleman that has been there for years is carrying this post office on his back!! He’s the nicest person I have ever encountered that works at a post office. Usually these people are rude and disgusting for no reason. I forgot his name but he is a light skinned black man. I ship packages at least 10 times a week and I specifically stand and wait for him. He should train these incoming employees so they can see how to treat people. Give him a raise immediately!”
“I had an excellent experience at Staples recently while purchasing ink and utilizing the rewards app. The associate went above and beyond to assist me, guiding me through the selection process and ensuring I got exactly what I needed. They also took the time to explain how to submit ink cartridge for recycling, which I found extremely helpful. Overall, the service was top-notch, and I highly recommend Staples for their knowledgeable and attentive staff.”
“I asked THE UPS STORE #5527 to arrange the collection, packaging and despatch of a print I had bought at auction. It was framed. The initial estimate covered the cost of packaging a highly breakable frame. I didn’t want the frame and asked my contact at UPS if he could remove it and send the print rolled in a tube. I expected the normal bureaucratic procedural response: ‘ we do not interfere in customer’s items ..’ etc etc. but no, not at the all: the extremely friendly intelligent and responsive UPS person said he would take the print out and send it frameless and thus reduced the costs by 60% ! Not only that but throughout this interaction he guided me through the nuances of the payment system and other potential problems
A remarkable, intelligent, open-minded experience.
Many organisations - often while they are making you wait hours to talk one of their operatives- claim that ‘customer service is our priority’. This usually rings false; profits and share prices are their priority. But in the case of THE UPS STORE #5527 this mantra is true !”
“⚠️Notice:❌️ Self-service including P.O. boxes is not available after 5 pm on weekdays and after 1 pm on Saturdays. Not open on Sundays or holidays at all.✅️ Self-service availability starts at 6 AM .”
“Definitely the best post office around. You can get answers and it mixes old time service and feel with modern equipment and efficiency. I actually go there instead of my own town's post office on purpose.”
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“Had the best experience. The staff are friendly and knowledgable. Typically I was going to Dobbs Ferry USPS, but their service is rude and rushed. When I found out about this USPS, I was stoked. Joel was extremely helpful assisting me expedite my passport application. I have even gone at 4:58pm when they close at 5pm and they did not rush me out. They kept a very friendly and supporting environment, which I appreciate. Definitely recommend this location!”