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December 2023 by Misty Doe
T-Mobile in Amsterdam, NY doesn’t deliver service to many areas in the city. My iPhone always has only 1-2 bars at home & no bars without my separate Wi-Fi service. It’s affordable but I’m not able to get service without paying another company for internet Wi-Fi in addition to the internet I pay T-Mobile for.The do provide Netflix, Apple TV, & Paramount+ at no additional cost which does save me money.They have some sort of internet for home but it isn’t available in the area where I live unfortunately.You’re charged a fee to pay your bill in person or with a live person on the phone. It’s only free to pay online.Amsterdam’s location is usually a wait to be waited on with limited staff. The man that I’ve experienced most of the time has always referred me to call the customer service line instead of assisting in person.
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November 2023 by Nicholas Zito
Had a great experience today at the Amsterdam location. Joe made the switch from apple to android virtually painless and he answered all of my questions and concerns.
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November 2023 by Nestor
Very helpful got all my stuff fixed the gentleman was very professional and courteous
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November 2023 by Donnie Williams
Joe helped me set up from Verizon for a great price!!!
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October 2023 by Christine Famiano
I have just left the Amsterdam store and worked with Addison. I have never had such great help with my T-Mobile 853 I made several calls even with customer service but this store has gone Beyond I highly recommend this store to everyone.That aren't that are with T-Mobile.that nobody else has done, thank you so much.everything and taken the time to help me through my new phone I recommend highly recommend this store to everyone. It was a
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October 2023 by Diane Derocker
He took care of everything I needed today. Was very helpful and kind
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October 2023 by Melissa Jones
The customer service was great. Very helpful an was able to answer all my questions an get my number ported super quick which was very awesome.
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October 2023 by Ronald Pedrick
Alexis and Joe ROCK! Very informative and helpful thru the experience of adding an additional line and ensuring we received the best pricing possible. THANX!!
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August 2023 by Teresa Van Heusen
Ron is very helpful, pleasant, and curtious. Always a pleasure to come here when he is working.
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July 2023 by Charlene Riv
Thank you Joseph for all your help here in Amsterdam he was so very patient and very helpful.
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July 2023 by Mercedes Flanders
Went in for new service, store manager was extremely helpful and informative. Working alone the store manager was quick and efficient with helping all the customers in the store.
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March 2023 by Robert Swenson
Knowledgeable and helpful staff. They told me how to improve my reception by just making a few changes to my settings. They also told me where to find more information on-line.
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January 2023 by Reginald James (GRIZZ)
Not a very good place to goKris was rude ... Cursed at meCustomer service there is deplorableWould not recommend T-Mobile to anyoneHidden fees, chargesHopefully it gets shut down
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December 2022 by Mike Merendo
I have nothing bad to say about the store or it's employees. My issue is with T-Mobile and the customer service with trade-ins and promotion. For almost 2 months they are telling me the phone I traded in isn't the phone I said it was, I have images of the phone from T-Mobile and it's the correct phone. Every time I call they say they will fix the problem and "don't worry" as of my latest bill they still have my trade, they have told me I get $0 for my trade and they have removed all promotion credits from my bill. So I'm paying full price for the new phone and they have my old phone, which was not even a year old! I have only been with T-Mobile a few months and I'm regretting it!
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December 2022 by Abbey Black
I went in to re-activate my phone and they didn’t do it and the used it on a different customer. I was very displeased with the service and I will not be returning after I go and get my refund. It was extremely disappointing
