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October 2023 by Beast2285
Awesome Delivery guy, I Beleive his name was Justin Edmondson, I wasn't home at the time and it was raining, Rang doorbell and my wife answered and he put the 2 huge deliveries in the garage for us, I Heard him through the phone the whole time(wife called me) pleasant gentlemen and very accommodating
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August 2023 by Enrique Carrasco
R and L in Troy worked really hard to ensure our mini excavator arrived unscathed throughout their shipping process. The packaging from the factory was not what it should be and the gentleman at R and L did everything possible to make sure that we were satisfied, even coming in on the weekend to help load the equipment at their facility. Thanks a lot David!
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June 2023 by Elizabeth Popolizio
We recently had R+L make multiple deliveries during a home renovation. The deliveries were made by Justin, and I wanted to take a moment to show my appreciation. Justin was very kind and helpful during each delivery. He went above and beyond to be respectful and generally pleasant to interact with. I also truly appreciated his flexibility and assistance with my schedule. Overall, I’m very impressed with his effort, friendliness, and professionalism. Thank you for a wonderful experience!
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May 2023 by Christian Cam
Great experience with your driver John (bearded guy) yesterday in Albany. Super patient while we sorted out billing on our end and then went beyond what most drivers do, helping get them inside the building that has no loading dock. Great asset to the company!
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May 2023 by Austin F
R+L Carriers drive Chris Matthews is amazing. He went above and beyond expectations to have our shipment delivered to us. We have a difficult to navigate road to our property and he was able to find a way to get the shipment to us and placed it exactly where we needed it. Thank you!
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April 2023 by Martin Gaida
Exceptional customer service, top notch professionals. Delivery was on time without no issues, it was handled perfectly, Chris went above and beyond to make sure everything goes smoothly and was a pleasure to talk to. I’ve used all the big guys extensively in the past but I’ve never experienced this level of service and great communication throughout the whole process. I cannot recommend highly enough and will use their services again. R&L is my top choice from now on.
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April 2023 by John Thibeault
2 no shows, then canceled the pick up all together with no explanation. Can't get any worse than that.
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December 2022 by Gene Hinkle
I had a delivery today. The driver Justin was fantastic. He went above and beyond and made the delivery very easy. I would highly recommend them.
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July 2022 by Dustin Janes
I liked that the company called me ahead of time and scheduled a delivery date, and then later I was able to find out the delivery time. Unfortunately the custom door arrived damaged from transport. There are tire marks where somebody had driven over the door and it totally pulverized the jamb and handle. The door was completely broken. When I called them about the item's condition they would not provide me an email that I could share the photos of the damage, so I will post them here.
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February 2022 by Peter_Type_Beat
UTTER FRAUD of a company. Can’t select zero stars but this was a complete failure case. Hired to “deliver” a sink and dropped it off on the side of a highway at the end of our driveway. Single driver bullied my partner, who is working from home, into allowing him to drive away without speaking with anyone at his company first. I spoke with a representative, Polly, who hung up the phone after telling me they would have dropped it without a signature anyway, and they have “no responsibility for any damage and to take it up with the company we bought the item from.” Driver did not even allow my partner to inspect for damage before he peeled out. HIGHLY ADVISE YOU NOT TO USE THIS COMPANY FOR ANYTHING, they are reckless and do not care whatsoever for you or your property. Complete failure to ACTUALLY DELIVER THE ITEM TO THE PROPERTY.
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February 2022 by hayden sias
My delivery came today from R+L. She (driver)was walking the pallet and jack to my vehicle without me even having to ask. She was really nice and knew her stuff. I am sorry I didn't get her name to put in the review. Nice job.
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February 2022 by Nappi Tile
Matthey Ramsay, our driver, is professional and puts in the extra effort needed to keep customers happy and make difficult situations work. Very thankful to have R&L and it's drivers deliver for us.
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December 2021 by David Orzolek
Helpfull But Too expensive for me. Will cost me four times the price to ship $ 520.00 for a $110.00 item I purchased. I cant afford that price !!
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November 2021 by Naomi
I had a pleasant experience today with one of your delivery persons named Justin. Justin went above and beyond what he had to do to help me with the delivery. He made my day easier and for that I am very grateful.
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July 2021 by Tony Dicarlo
No option for zero or negative stars. Absolutely terrible! Hot tub cover SUPPOSEDLY was sitting on a truck in Albany and they couldn't get it unloaded for over a month. Then I'm told it was in Buffalo by mistake. THEN I get a call from someone who said they have been tripping over it on their dock...in Albany. Finally got it delivered after the snow fell so I could store it over the winter while my tub was covered with a plywood cover I built. Now, waiting for a shower enclosure after the first was delivered shattered in a million pieces. I'm on my 3rd day of taking off work to wait for the delivery. It was supposedly on the truck the first time but they have no idea where it is......I don't know how anyone could use this company for trucking! As for their automated response to this review, they have been given all of the information and they are not returning calls.
