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March 2024 by Tiffany Gonzalez
Three years in a row with Victoria and she is phenomenal! I highly recommend.
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May 2023 by M M
Kathy VanNostrand was completely clueless during my visit a few months ago. It took three tries to actually get the appointment because she kept canceling on me. She tried to cancel the third one too because she was too "tired". I refused since I already showed up the week prior and the office didn't even bother to call me to tell me she wasn't there for my appointment. I live far away from this office because she's apparently the only one in the entire albany area that can do an ITIN application that I needed for my wife. When I did finally sit down with her, it was a mess of her calling other people trying to figure out what the drop down menu words meant on the software. She couldn't figure out how to find anything on the tax software, she took awhile to figure out why my tax numbers weren't lining up when she entered them in. I had to tell her how to use the printer because she couldn't figure out how to switch to another printer due to the first one not working. The entire thing took an hour and a half. Then to top it all off, while we were paying the expensive fee (more than double turbotax), she asked if we could make sure I don't mention all of the things that went wrong since they would reduce her time. This is exactly what she needs, to have less time with customers since her 20+ years of experience doesn't mean much anymore. First and last time I will ever use H&R. My advice to the owner, get more people trained on ITIN and make sure they know how to use the computer programs before tax season.
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April 2022 by Cassie Nelson
Very helpful and I just walked right in!
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April 2022 by Brenda Loveless
Because it was quick,fast and mostly painless
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March 2022 by Annabelle Turner
I really like my tax person she was very helpful
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March 2022 by Christopher Hayden
Outstanding service, Victoria is extremely knowledgeable and helpful.
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February 2022 by Shelby Aney
Because they explain better the woman I had today really explained to me every detail very politely.
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January 2022 by Kimberly Tomasek
Because i have been using H&R for the last few years and its convient for me
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April 2021 by Destiny Robinson
Very friendly and helpful and accepting
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April 2021 by Andrew Hayes
We use HR Block every year.
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April 2021 by Gladys Sullivan
Satisfactory service
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April 2021 by Kathy johnson
Pleased with service
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April 2021 by Jim Vecchio
Price too much
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March 2021 by DeathOf aLord
Easy service and everything was exsplained.
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March 2021 by Shawn Steele
Friendly environment. You don't wait long for your appointment.
