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February 2024 by Amber Szady
I’ve loved our experiences with the office staff who are always kind and understanding, always friendly. I also really enjoy our appointments with Nichole Santiago. She is personable and thorough. We never feel rushed and always feel heard. Thank you everyone!
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September 2023 by Diane Nance
Called to schedule an appointment with the OBGYN’s office for a PAP as a new patient as I am likely overdue for one. The receptionist informed me that they HAD to have all of my medical records before even scheduling the appointment. As a military spouse that has lived and delivered babies in 4 separate states- some up to 12 years ago, I’ve never been asked for my medical records to be *allowed* to make an appointment for a necessary medical test like that. Isn’t the dr office supposed to have you sign a release at your first appointment to have those records sent directly to them? In my experience-yes….but apparently not here. Is it even legal to refuse care in this manner? Also, probably not.
Additionally, prior to calling to schedule I was seen twice over the past year in the ER for covid and gastroenteritis and was treated well by the whole ER staff-so the receptionist could very likely see that I had been seen by the ER before and have a rare disease-either way it’s not ethical to require medical records prior to making an appointment for such a simple yearly procedure. I will not be returning to any realm of St. Mary’s for my medical care. This is one of many reasons why people are ashamed of what the US medical system has come to.
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August 2023 by Robert Dillon
My family, now grown, and I have been patients for 36 years. You are playing with fire at any emergency room but in Albany and some things just are more serious than urgent care. They are short staffed so you need to be understanding
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July 2023 by Robert D.
I've used this practice with me and newborns for over 30 years. They have seasoned doctors and PA Santiago is also knowledgeable and supervised. Bear in mind they serve an unhealthy population and have lost a doctor. So got real emergencies, go to Albany, but even an ER may be a relatively unsupervised PA, which is really 3 plus 2 years, not 4 plus 4 plus 3 years of MD training. Urgent care is an accident waiting to happen for anything that is not basic. OrthoNY and Cardiology Associates of Schenectady have walkin hours, so that is appropriate as needed. Plan your concerns to present them concisely and logically.
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May 2023 by Dizzy
I have been going here for many many years and have had no problems with the staff or my doctor. I wouldn’t go anywhere else. I’ve had the best care.
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March 2023 by Deb Knight
I have found them very responsive. I am very happy since I transferred my medical care to this practice!
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March 2023 by Derrick Coon
Dr. Cummings has been my primary care physician for some time since I’ve left my pediatrician due to my age getting older, and I’ve been mostly happy with his services, (my grandparents on both sides of my family are his patients as well) up until now.There’s a review listed below that if you have any symptoms that they deem “viral” in cause or nature, that they will refuse to see you unless you provide a negative COVID test; and unfortunately I’ve found that out today to be true, almost 3 years post-pandemic.Long story short; I’ve been having some ongoing on and off head colds/sinus issues and I’ve also been attending ENT visits with Dr. Tan at St. Mary’s on Route 30 nearby, and had an allergy test done, but all tests were negative and they were unable to get me in for a follow up to an allergy test until January 10th. Figured I’d consult my PCP in the mean time to see if they had any input for me while I wait; what a mistake that was.I was offered also a tele-health virtual visit by a nurse (unacceptable in my opinion), as I’d like to go in person and consult the doctor directly, but wouldn’t let me in unless I furnish a negative test, which I already know is not even close to being COVID-related.After the holidays, I’m going to look into another primary care provider, possibly closer to home since I live in Gloversville and this is in Amsterdam.Just seems a bit outlandish to need to provide a COVID test if I have zero symptoms and allergy issues to see my PCP about care, when they should be my first line of defense. Look elsewhere for care.
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March 2023 by Arianna Cabone
I followed FNP Nichole Santiago from the Gloversville practice to the Amsterdam one. I enjoy and appreciate having Nichole as my care provider . Not only is she extremely knowledgeable & helpful she is very caring and quick to help or answer any questions comments or concerns you have. She listens, helps, and mentors the best she can! I highly recommend Nichole.
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March 2023 by B C
Takes forever and a day for a script refill it’s a battle every month!
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March 2022 by Jess Holland
Despite being two years into this pandemic they continue to refuse to see you if you have anything they consider to be “viral”. Myself and multiple family members have been turned away simply for having a fever. They simply refuse to see you and tell you to go to Urgent Care or the ER. They don’t offer to test you for covid or even see you virtually, they simply wipe their hands of you. It’s impossible to get return calls from them, you automatically get a voicemail anytime you call and the staff if very rude, dismissive, and constantly misdiagnosing. They are not doing right by their patients and I recommend anybody still seeing them switch providers for their safety.
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March 2022 by James Kussius
What happened to this place ? Call for Dr. Droege and 48 hours later after leaving 2 messages no response . Kristen the secretary apparently doesnt return calls , next to impossible to get through to anyone. (No matter how urgent I guess .)
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March 2022 by Paula Walker
Very positive. Friendly caring atmosphere.
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March 2021 by R M
They never answer the phone, ever. Call you back eventually, just a real hassle to deal with, do NOT miss their return call, or god only knows when you'll be able to finally get them, not like they'll answer if you call back immediately.If I wasn't stuck out here in bum-f nowhere without better options, I would switch in a hurry.
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March 2021 by tatithemoonbear
I never get my adderall on time I always have to call three times over the course of 2 weeks till I finally talk to someone. I will say that Paula is better then my doctor and I will often ask for her instead of my primary because shes amazing and will always listen.
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July 2019 by Jaime K.
I've been seeing Dr. Forlano for years and so has my family. We highly recommend this office. The staff is always friendly and helpful starting with check in to check out. I've always received prompt service when I call and when I have an appointment. Love this practice!
