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December 2023 by Joseph Steckler
I placed an order exactly 1 month ago and cancelled it the same day. When attempting to get a refund either nobody picks up or they claim the order doesn't exist.
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December 2023 by Katie Finnerty
So far so good didn't get it yet
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October 2023 by Mia Colman
As it relates to my online experience, I've been very satisfied; The same with RAC as a whole!! Great customer service too!!
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September 2023 by Kayla Jordan
Had an expected delivery today with a window for 10-12, which didn't come. Hours go by and I finally call the store at 1 and Kathryn said the guys will be here after lunch with the chair. She claimed the phones were down and the store didn't have reception which is fine. It is now 5:30 pm no delivery has been made so I called to cancel the order and of course get an attitude. Kathryn never called originally to say there was a delay but yet blamed "drizzling weather" and the phones being down.Didn't even have the delivery men call for an update. Just unprofessional customer service. Wasted all day waiting for something that was never coming. Each call from her was an excuse that made no sense. The first at 1pm was "they are on the way to pick up the chair" then it was "they are coming after lunch" never once apologized until after I canceled the order all together. Big in convince since my mother is going for surgery.
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August 2023 by Rocelis Sanchez
The manager at 1877 store is very nice and helpful
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July 2023 by Erica Ryan
Katherine was extremely helpful and informative! Thank you so much!
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May 2023 by Kevin Cusmano
Not willing to work with me on payment and extremely rude on the phone. The store manager called me a liar twice for no reason. I don’t think you handle customers that way. I was a manager in retail for a long time and this is absolutely ridiculous how awful his customer service skills are!YOU DON’T TREAT PEOPLE LIKE THAT!!! It’s boarder line harassment to be honest.
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March 2023 by Claudette Aldrich
The furniture was priced competitively and we found a great deal on a high-quality piece.
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February 2023 by Harshed Noori
I was approved and made the initial payment and the store manager at the amityville store it’s his product and don’t care
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February 2023 by \Tonianne Mainini
That was very simple on here thank you for making it that way!
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January 2023 by Barbara Flaack
They work with u with payment and delivery is great
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December 2022 by Stephanie Lafargue-Rosado
My mother had bought a couch a few days ago and the young man Damian and young lady Crystal were so Diligent and dedicated to get there work done in a timely fashion manner. Very friendly and clean. Thank you for doing such amazing job and you work so very hard!! We appreciate your services.
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November 2022 by Valerie Gibbs
Worst customer service experience! Order was supposed to be delivered on 11/01. Delivery still incomplete after 3 days. I have to keep calling to inquire when I’ll get the rest of my order. I keep getting excuse after excuse. A woman, Christina (?) was rude & very unprofessional who hung up on me wouldn’t answer the phone when I called back. After she finally answered she was still rude & hung up on me again. I’m sure she never gave Frank my message to call me back since he didn’t. Instead, I just happened to be out in my garage when delivery showed up out of the blue! What if I hadn’t been home? Aside from that, one of the nightstands was damaged! I should not making any payments until I get my order completed. It’s only fair! I’m probably going to cancel this lease next month. Warning: stay away from this awful business!
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November 2022 by sheila Mack
It was a great experience everything was helpful and easy
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October 2022 by Tony Adames
Don't go to this store if you don't want to get ripped of by there scheme very disappointed with company it ain't worth it!
