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February 2024 by Dean Mumley
This is ? not a authentic dealer they're a contractor working with Verizon and they will Rip you off in many ways. Authentic dealer you have too make a appointment.
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February 2024 by J A
If I could give negative stars I would. We were in the store for over 3 hours. All I wanted was to activate an Apple Watch. The sales representative who was helping me, Edward, told me that if I traded in my phone and opened a new line with them he could get my bill down to $45/month. I asked him several times to reconfirm this price point and he reassured me each time. Meanwhile, he was running to answer phone calls every chance he got, and he continued to tell me about how he had a customer coming in later that “better show up” so he could close his sale. When he wasn’t preoccupied with making other sales, he was scrolling through instagram. Several weeks later, I get a bill in the mail for over $200. When I reached back out, no one could tell me what my bill actually should be. I was then told that it would be $87. Then I was told it would be $90. Ultimately I told them I did not want the plan if they could not honor the price they originally quoted me, at which point they assured me that I would be compensated for the fact that I was lied to and for the inconvenience. Fast forward a couple more weeks and I’m told there is nothing they will do about it and I’m stuck with a bill of $1,100+ and no service!!!!!. I would absolutely never recommend this location or Verizon to anyone.
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February 2024 by Anthony Saiia
Worst customer service I could ever possibly imagine. Will never go back
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December 2023 by Cantaloupe Cassy
Everyone is so nice and they all seem like they have a great bond with there peers. Its nice to be in an environment where everyone is comfortable!
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October 2023 by SEAN MICHAELS
Worst Service Ever!!! No one greets you. No sign in. No one even trying to help! And now just got told “we are 100% commission, so we have to wait as people getting phones take priority!”
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September 2023 by Christopher Thuman
DO NOT SHOP HERE. Promised a promotion for $$ off a new smartphone if I upgraded and staff member did not put it in the system the day I purchased the new device, so instead of $800 off my new phone AS PROMISED I received $200 off after 15 calls and hours on the phone with customer service. THEY ARE TRYING TO MAKE SALES AT ANY COST to unsuspecting Verizon customers.
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August 2023 by Frank Gillotti
The agent was very helpful. Had an issue with the phone.. I will buy phones in the future there.
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July 2023 by Priscilla A.
Horrible customer service. I went in for a quick issue and was waiting in line patiently. However, one of the staff members was incredibly rude to us when she realized she made us wait for an easy issue that could be fixed while she was helping another customer. Will not be back. Thankful I'm not a Verizon customer.
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May 2023 by JustJake824
Johnny V gave exceptional service, he was extremely friendly, and professional. I will 100% be back because of him! Thank you for all your help Johnny!
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May 2023 by Doreen St-Denis
Rodney jones greetee me at the dior and was very professionl. I have worked with rodney before and he is always friendly. Thanks and have a great day
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May 2023 by June Currier
Rodney helped me with my bill payment. He is always awesome and I appreciate his professionalimThe best
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April 2023 by RedHotnBlueLove
On 4-17-23 I stopped by this Verizon location to inquire about a screen replacement on my phone. The Asurion Expert person arrived later in the evening and surprisingly brought a brand new device to my home. He was friendly but definitely not helpful, and told me that that I needed to go to Verizon since he had two failed attempts with dialing out with the new device. This resulted with me having two separate devices with neither one of them working. It's necessary for me to have a device to clock in and out with my job.I went to Verizon the next day and Dan was perplexed about my issue. He figured out the issue and apologized for the previous person's actions. I told him that it wasn't his fault. I recommend this Verizon location for favorable assistance.
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April 2023 by nick conti
Ed is the best! Honest and great guy solved all my issues whenever I have a problem!
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March 2023 by Donna Rogers
Great service, I know when I go there I get the help and service I need, thanks Johnny!!
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March 2023 by Lynn Sprague
John V was exceptionally professional and helpful. Highly recommend!