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February 2024 by Ahmed Alwan
Wonderful services
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January 2024 by Michael Cornelious
Great experience. Reservation and pick up went very smooth
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January 2024 by Ed Penkalski
Keep up the good work
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January 2024 by Pedro Ruiz
At this office, you can be sure you are going to be treated. Nicely and served correctly, Chris and.The young lady who found my dog leashes licious with their tags as AS. A. A Was really, really happy to be able to walk my dogs agai know her name. I'm trying to figure it out. But she's the only young lady. I saw that working behind the counter and she took care of me twice. What a wonderful employee and I said to the company.
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December 2023 by tom dispenza
The gentleman I dealt was quite personable, pleasant and just as professional! His co-worker, dealing with another customer, seemed to be the same! If these two were at a location farther away from my house, I would go that distance just to be able to deal with them!
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November 2023 by Nicole Becker
Truck seemed old and beat up but staff was great. They were friends, professional , and made checking in and out super easy.
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October 2023 by DANIEL GIBSON
Arrived for scheduled appointment, only to be told by the tech meant to install my hitch that he leaves in 10 minutes. I was on time, he just wanted to leave early. No intention of calling to reschedule or apologies despite me driving 30 minutes to the location. Also basically no parking, waiting room at all. I'm sure the rental business is great, but the garage/installation dept leaves a lot to be improved. Zero customer service considerations.
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October 2023 by Jason Park
All the staff were friendly and helpful when we rented our truck and tow dolly. There was a big safety issue and the car we were towing came undone from the safety straps they installed. We nearly got on a big car crash on the freeway as a result of this. It took us two months to finally reach the branch to make sure this doesn't happen to other customers but all we got back was a response that they refunded ten percent of the equipment fee back to our banks. They not been responding to emails and phone calls since. Management, please take more responsibilities in the health and safety of your customers. Thank you
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September 2023 by L. G.
Helpful staff, very accommodating. Worst part is having to check yourself in upon return or pay a $20 additional fee.
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August 2023 by Wallace Wasik
Terrific crew at our facility. I had to change my order several times before I picked up the truck... needed bigger truck/more time and these guys were great every step of the way. Everything was ready when I came to pick it up. On my way in 5 min. Checkout also less than 5 min. Great U-Haul experience.
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August 2023 by Laur A
Got the truck with 5/8 gas tank and they marked it as 3/4 so we had to return it with more gas since we got an error trying to upload the photo as proof on the intake form.
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July 2023 by Laura R.
Got the truck with 5/8 gas tank and they marked it as 3/4 so we had to return it with more gas since we got an error trying to upload the photo as proof on the intake form.
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July 2023 by Dolly B
I made a reservation a week in advance. I arrived for my scheduled time at 8am. I got checked in, got the key and was on my way. The lady who assisted me was multitasking, which I had no issues with. I only used the van for an hour and when I got back, there was a long line. I didn’t see any other staff besides her and the guy who brings out the rental for you. I would recommend doing an early pickup. Make sure you return the gas to 1/4 full or else you’ll get charged ~$30. If I ever need there services again, I will be back.
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July 2023 by James aumer
Received vehicle with check engine light on, was told "its probably ok". When I returned the vehicle, with more gas than I received it with, they proceeded to charge me for 2 gallons of gas anyway.
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July 2023 by Kari Fox
What a great group! We worked with Athena and a gentleman whose name I didn’t catch but we’re both so helpful and friendly!