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February 2024 by Felix P.
Pep boys on Niagara Falls Blvd is very bad shop. 1 When I was making an appointment they gave me price for 4 tires (byu 3 get 1 free). When the tires where installed they gave me different price - higher. And it was higher then at the few their competitors. When I asked questions the manager was extremely rood.He definitely didn't like the fact I was speaking with the accent. I used to own business for 21 years. I would newer allow my employees talk to customers this way. 2. In two days I caught a screw. Again the same manager said I have to buy new tire, because I didn't buy protection, which he never offer me in the first place. He was even more rood. 3. Couple of days later I called Pepp boys home office with the complaint and explained my problem. They apologized and said someone from the store will get back to me. Week later nobody called. I called them again. They apologized again, said somebody gonna definitely get back to me. Nobody did again. So I'm not surprised that I received terrible service. Will never use them again and I WOLD NOT RECOMMEND pep boys TO ANYBODY ELSE.
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February 2024 by Ruslan Nichitin
Absolutely unprofessional, worst service in Buffalo
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February 2024 by P. F.
Good service (tire rotation) completed in a timely manner!. Thanks !
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January 2024 by James Pratt
I always get my tires and oil changes from these folks- Free rotations, great tire deals, if not a good coupon, then a buy three get one free deal... KUMO tires lasted a long time on my 2016 AWD Fusion, and been running Cooper Adventurers on my 2010 Fusion with good result. Both brands decent in the snow-
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January 2024 by Jeremy Longobardi
2 Hour Oil Change. Appointment Was Scheduled For 11 AM, I Didn’t Get Outta There Until 1 PM. Worst Experience I Ever Had, I Will NEVER Go Back To That Location.
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January 2024 by Laurie Duchene
The staff was friendly and helpful... mechanic went above and beyond to fix my tire issue
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October 2023 by Aubrey A
I always have great service from the mechanics and staff at Pep Boys! They’re very accommodating and always professional!
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September 2023 by David T.
Tires were ordered online 10 days prior to the appointment, but was notified the day prior that they did not have the tires in stock. I was told, "They only check inventory the day before any appointments". The waiting area is 4 seats in a dirty, grungy environment, just off to the side of the main desk. No coffee, no tv and most importantly, NO restrooms.
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September 2023 by gail spector
Called pep boys, person who answered said please hold, without asking, was on hold for 10 minutes!! That is a long time for no one to come back to phone. The day before was going to let them fix my car. I go into store where I was abruptly stopped and the guy telling me there is an emergency, he is closing store. These people are so rude and unprofessional! Beware of this place. Can care less about you! Thank God I did not let these people fix my car. ?
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August 2023 by Jackie V
I receive excellent customer service, updates on the progress on my vehicle and occasional coupons. Pep Boys most definitely is my only choice for serving my vehicle. I highly recommend them to family and friends. Keep up the excellent service!!!
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August 2023 by Danyal Cappuzzello
Had 1130 appointment for some tires. Said it should take 2 hrs. Okay that's reasonable time. But now almost 4 hrs later they haven't touched my car.
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August 2023 by Matthew Lundsten
Came in for an oil change and inspection. They were honest and up front about everything. I will definitely be going back on the future!
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July 2023 by Allan Greene
Inexplicably, the store had no cooling and no restroom available in 88 degree heat. As an MS sufferer, this was intolerable. Worse, the employees didn't care, and thought that it was okay to tough it out in the heat. On the other hand the inspection went quickly and was very reasonably priced.
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July 2023 by Chuck Goetz
Mike and the boys make you feel like part of the Family and do Nice work in a Timely Manner ! Prices and Convenience are great too!
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July 2023 by Cheryl
I cannot say enough good about the experience I had @ the NF Blvd location today! I needed tires, brakes, and oil change and an inspection. On the Sunday before a holiday, Ben gladly serviced my vehicle, made sure every discount applied and, despite him being alone, made sure it would be done today!Even though it’s not the closest location to my home, I will DEFINITELY be returning simply because I received great service at a reasonable price and with a smile!
