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September 2024 by Herbert Metzger
Bought a crossport, sales manager told me I have to finance through them or I cant buy, even though I had a check approved from USAA for the loan. Said would match interwst rate, added .24 percent interest. Tried to schedule for service, never made appointments and when arrived was told I would have to drop off for days. Asked if I had appointment would it take that long, they said no, so I asked why they kept canceling or lying on phone about making appointments, was given attitude, so I left.
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September 2024 by B Tis
Recently had windshield replaced to meet inspection test & that was the only thing flagged that they said was needed to pass the inspection. Brought the car back today with a new windshield, and although the wipers are working perfectly they said they wouldn't pass the car for inspection unless they were changed for $60. I said I would do it myself for far less than that & they said they wouldn't pass the car now & could come back once I replaced the (perfectly functioning) wipers myself. I caved as I don't have the time to do that, but what a scam!
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September 2024 by Nicole Skurka
Bought the tire package. Took 3 days before anyone would return my phone call on how it worked. The service advisor did not keep me updated on my service. Poor service
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September 2024 by Lee Lee
I cannot properly express how pleased I am with my experience. Mark Beasley was the best! From jump, I was received warmly by Northtown after inquiring online over the weekend.
I wanted a vehicle rather quickly, and right at the start of the work week, Mark managed to get me in early to take advantage of an awesome manufacturer's incentive. I got a GREAT price for my trade-in, which I was not expecting (it was a beater). Even Mark in their finance department was very friendly and helpful! I am SO incredibly amazed and satisfied with my purchase and all of the warranty/coverage/aftercare jazziness. This place was highly recommended by my son, and I see why! As long as they continue this level of customer service, I can promise they'll have loyal customers in my family. Thank you, Northtown - for making a potentially nerve-wracking experience so enjoyable. Mark Beasley, you rock out loud, good Sir!
P.S. The cinnamon coffee in the Customer Lounge is delicious.
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September 2024 by Nathan Bourke
Sandy and the team at Northtown are very helpful and responsive. I wouldn’t even consider going to another dealer.
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September 2024 by Nitin Karwa
Clear communication and smooth buying process.
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September 2024 by Brian Johnson
Not happy, prices are way to high, and make customers play for things they don't ask then to do
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September 2024 by Cheryl Crist
The best car buying experience ever! From the moment I walked in the door, everyone was friendly, relaxed and helpful. This includes the very pleasant receptionist on the sales floor who greeted me with a smile. And the knowledgeable sales team who took the time to listen to my needs and concerns. They understand that taking the time to build a relationship is just as important as making the sale. Thank you Adam, Jake and Joe for finding the right car for me and for providing such a positive, low pressure experience! I love my VW Atlas!!
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August 2024 by tonya Ashton
Matt Craft and Mark(financial)is very professional and exhibits outstanding customer service.
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August 2024 by Beverly Hill
Courteous service. No negative issues.
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August 2024 by Chris Giardini
Usually good but took over 2 hours for an oil change and rotate
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August 2024 by Victoria Giustino
They reprogrammed my vw Jetta key in a timely manner and everyone was exceptionally kind and professional!
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August 2024 by Cat
Owning a Volkswagen, I am no stranger to constant repairs. The amount of problems I’ve had with my 2019 Passat (50k miles) is ridiculous but thank goodness for the warranty! This location has a very nice service department, a lot nicer than the West Herr one by the airport. They also have a free Uber if you live close by. Most of the employees I worked with were very friendly.
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August 2024 by Tracey Avent
Friendly and efficient
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August 2024 by Gary Sackett
Friendly, attentive staff; no hard sells or attempts to get me to purchase features or services I didn't want or need; every step was done as efficiently as possible
