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October 2023 by DaJuan Brown
Service dept is horrible I’m still waiting on a phone for a calll back. They had my vehicle for a week. I would not get a car from there or get any service done. I guess the buffalo bills get this type of service also!
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July 2023 by Camille Monaco
We had the most incredible buying experience thanks to Isabelle Thompson! She is very knowledgable, extremely helpful and made the entire process so quick and easy. I highly recommend her! It felt like Christmas morning when we picked up our new car topped with a beautiful red bow! Thank you so much Izzy!!
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June 2023 by Joe
What a great group of dealerships to buy from. Toyota, Honda, Chrysler, Jeep, Ram Trucks, Land Rover, Porsche, Toyota, Mazda, Hyundai, Genesis and even VW. Everyone is nice and eager to help you with your next vehicle. They all care from the top down to help you. They are way more professional than West Herr. Highly Recommend for your next vehicle.
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June 2023 by kermit peck (Kermit Peck)
wish i could add 0 but yea.the way they treat their workers, even after they left, is applauding.they should be held liable for damages to the employees of the past and future. if you are looking for places that take great care of their workers and want to do business with such people, do not go to northtown automotive.they do the exact opposite. they even swat former employees just to harass them into coming back. do not do business with people like with northtown automotive. go to a better dealership instead.
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June 2023 by P H
The parts department has great service and very knowledgeable staff. I described what I needed, and I was sent a quote via email in a few minutes. I made the order and was able to pick it up the next day.
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June 2023 by Tony Lloyd
Antoine Henry got me an amazing deal on my new 2021 Volkswagen Jetta. Everything went perfectly smooth I am extremely grateful
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May 2023 by Just Joelle
Oil change done ✔️? I will say the desk person I spoke with was quite pushy. I told them I was going on a trip and was just wondering if they could check everything over in addition to the oil change thinking maybe I'd spend an extra 50 bucks. He told me my 'record' showed I had a laundry list of services to do, which wasn't true as my uncle who is a mechanic works on my car regularly. I have anxiety so I almost paid an extra 600 dollars out of pocket. Glad I called my mom to panic, because I needed ONLY an oil change.... I got someone else to do a quick check over of my car before the trip for FREE from a very nice local mechanic.
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April 2023 by Navpreet Jatana
What a phenomenal experience working with Gary Gill! He was super knowledgeable, highly responsive, and customer-focused. Gary communicated early and often with us, made sure all our questions were answered, and most importantly, made sure we were happy with our decision. The day of the purchase, Jacob Abdullah took care of us, and wow, what an enthusiastic, customer-focused professional. We feel great about our decision to go with Northtown. These two gentlemen deserve a raise!
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April 2023 by Mjaye Wms
Not a fan of Towne's dealers. They didn't service my Range Rover properly and I don't trust them with my BMW. I go to Rochester, where I'm treated with honesty and respect. At Towne Landrover the two parts were $179 dollars each. I bought at the Rochester Landrover dealer for $142 dollars each. Please explain?
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April 2023 by Zenaida Piotrowicz
We had an excellent experience with sales consultant Jacob Edelman and business manager Matt Baglio. Jake was professional, knowledgeable and sensitive to our needs/expectations. Matt was equally professional and informative on the financial end. Both individuals went beyond the call of duty. I highly recommend them both.
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January 2023 by Sledzinski J Adam
This car company is predatory that takes advantage of people. For a multi million dollar company you expected them to take care of their customers. I advise anyone do not shop here.
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October 2022 by Kat R
Horrible sales person. Pushy and wasn't listening to me. (He would randomly walk away like he had something more important to do) He was the only reason I didn't go through with the sale of the vehicle.
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August 2022 by Jonathan Prokop
100% pass. My credit was run. And there car did not start! The salesman jumped it backwards and blow the engine. I have proof of everything. Nothing to help me after credit was run and 3x trips to try and work it out.... gas would ha e been nice
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August 2022 by jonathan p.
Horrible. I came out the car did not start. The salesman connected the battery backwards blow the engine. Ran my credit with nothing to show. They do not care
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July 2022 by Tim V.
$1,500.00 added "Market adjustment"? + another $1,500.00 added for unwanted Zurich Paint Shield? + $70.00 ridiculous tire nitrogen charge? All pure rip off. Went to West Herr Honda where they sell at M.S.R.P without mandatory "add ons".. You lost two car sales and a long time Northtown customer. Your salesman said there was nothing he could do....the price was what it is. GOOD BYE NORTHTOWN.
