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“Just reached out thinking I needed a VOIP adapter, was connected to the chat and then redirected to Tom. Tom went out of his way to make sure I was looking for the right adapter. He even offered to call and explain that I didn't need it but help me understand it a bit better. Decided I would hold off and see if the phone I ordered works first. Will definitely be calling back should I need something in the end. Thanks Tom. Definition customer service.”
“Nick was awesome! I traded in my phone and with all the phones I have traded in in years past, this experience was by far the BEST. Ask for Nick, you will not be disappointed!
FYI, no idea why the name of Laurie Silverman comes up, this is Lori Fuzi.”
“Just moved to Buffalo from Canada and had to set up a lot of internet and mobile stuff. I got the help I needed to set up my home internet and phone plan very quickly. The staff member helping me was very friendly and efficient. They also seem to be very patient in dealing with clients. Overall, I had a good experience.”
“I came in because of issues with my phone and kendra and val helped me fix the issue with my phone and told me about the iPad promos they had going, those two ladies were an absolute joy to sit and chat with while they fixed my issue, this location will be my go to now just off their service, attitude and beautiful smiles on those two ladies faces, could have sat there for hours and talked but they needed to assist the people coming in. Thanks again ladies!!”
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“Couldn't finish buying my new phone, have to go back tomorrow because their system is down for 24-48 hours. How inconvenient. Garbage. Not the store but the whole Verizon network.”