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July 2023 by Ccain2525
Super happy with their service. Very fast too. Receptionist was pleasant and the driver was Very helpful and knowledgeable. Even helped with a great temporary solution to plug my tire so that way I could wait till I had more time to get tires rather than first available which will save me money. Thank you so much
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July 2023 by muhammad sarwar
Tow truck driver ADAM bainbridge was professional, very knowledgeable, kind and friendly individual. Thank you for help Adam! You are true HERO!
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June 2023 by Owen B.
Best Ever. Quick Decisions. Great Communication. Wonderful Service. Awesome Location. Helpful. Nice Familia. Great Snacks. Good Tops Breakfast Pizza. Chug-A-Lugging Diesel Trucks. Clean Restroom. Fast Racecars.
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February 2023 by Jessica R.
My husband recommended that I come here to get my photo inspection done. It was very busy on a rainy wednesday at noon (neither I or the employee I spoke to could figure out why), so I came back around dinner time and it was much less busy. They got me in and out pretty quckily and smoothly. The employees are very friendly and helpful here.
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January 2023 by Boogi Blu
Where do I start. After my car refused to start for HOURS, 2 jump attempts from strangers, and my fingers going numb, I finally decide to walk home. My husband and I called for towing, which the app through my insurance said would be a 90 to 120 min wait?. Sam from Knolls got there in under 30 minutes and even waited another 15 minutes for me to get there. He got my car started in 10 min, we even joked a bit. Most tow companies would have left upon not seeing the customer with the car, or don't have good attitudes. I will be using them again. PLEASE hire more Sam's ??.
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January 2023 by Nilesh Karmalkar
Exceptional service!My car broke down near Buffalo coming from US trip. I got it towed to Niagara falls in Canada. Katie took the charge of the tow and was phenomenal. She kept me updated throughout the tow on my Canadian number. The team ensured the car was towed without any damages. They even did a walkaround the car before towing and after towing and shared the pictures to give the confidence. Really appreciate your help!Service: Car towing
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January 2023 by Tracy Cutolo
My engine decided to stop working and Bull and Adam were dispatched to give me a tow. These two gentlemen were the most helpful and delightful humans I’ve had the pleasure of interacting with in some time. My past experiences of needing a tow have generally been unpleasant, what a lovely surprise today was. They should know that they really made my day. Thank you!
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August 2022 by Christian Grimes
Knoll Mobile North is the WORST company and should not be in the auto business.One morning, I went out to my car only to find it completely dead due to accidently leaving the lights on. Geico recommends Knoll for assistance, so I call them and they send someone that stated that they would be able to assist me with my completely dead battery. In short, they could not help me and told me that it HAD to be another issue, like the alternator (which makes no sense since the engine seemed to be turning).They told me that my car needed to be towed, and since they were so sure that it wasn't my battery, I decided it was best to tow it. Well, the auto company that I had it dropped off to fix told me that my battery was just completely dead. So, in the end, this company does not know what they are doing and basically stole my money.What's worse, they DAMAGED my car. I attached pictures of the damage. Do NOT use their services. They also do not have very nice customer support. When I asked for a refund, they yelled and denied it to me. Terrible company, worse than a 1 star.If you read this far, I hope this helps you in your decision in using their services....DON'T!!
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July 2022 by Christian G
Knoll Mobile North is the WORST company and should not be in the auto business.\nOne morning, I went out to my car only to find it completely dead due to accidently leaving the lights on. ***** recommends Knoll for assistance, so I call them and they send someone that stated that they would be able to assist me with my completely dead battery. In short, they could not help me and told me that it HAD to be another issue, like the alternator (which makes no sense since the engine seemed to be turning).\nThey told me that my car needed to be towed, and since they were so sure that it wasn't my battery, I decided it was best to tow it. Well, the auto company that I had it dropped off to fix told me that my battery was just completely dead. So, in the end, this company does not know what they are doing and basically stole my money.\nWhat's worse, they DAMAGED my car. I attached pictures of the damage. Do NOT use their services. They also do not have very nice customer support. When I asked for a refund, they yelled and denied it to me. Terrible company, worse than a 1 star.\nIf you read this far, I hope this helps you in your decision in using their services....DON'T!!
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July 2022 by Christian G.
Knoll Mobile North is the WORST company and should not be in the auto business.One morning, I went out to my car only to find it completely dead due to accidently leaving the lights on. Geico recommends Knoll for assistance, so I call them and they send someone that stated that they would be able to assist me with my completely dead battery. In short, they could not help me and told me that it HAD to be another issue, like the alternator (which makes no sense since the engine seemed to be turning). They told me that my car needed to be towed, and since they were so sure that it wasn't my battery, I decided it was best to tow it. Well, the auto company that I had it dropped off to fix told me that my battery was just completely dead. So, in the end, this company does not know what they are doing and basically stole my money.What's worse, they DAMAGED my car. I attached pictures of the damage. Do NOT use their services. They also do not have very nice customer support. When I asked for a refund, they yelled and denied it to me. Terrible company, worse than a 1 star.If you read this far, I hope this helps you in your decision in using their services....DON'T!!
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May 2022 by D Leavell
Your towing is garbage. You gauge gas prices. Just terrible service
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May 2022 by C Peace
Excellent service! I had a tire blowout. Knolls Mobil repaired the tire within 20 minutes. Thanks so much!
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January 2022 by Brian Ramon
My insurance set me up with a Tow through this place at about 10am and i was told they would arrive 120-135 mins after my call was placed. At about 1pm i called the tow service and was told that the driver was on the way and would be to me in about 45-60 mins. At about 3:15pm i still had no one arrive to tow my car so at this point i called my insurance agency and as i was on the phone with them, someone arrived… AT 3:30pm. 5 and 1/2 hours later. I’m a truck driver (OTR) and Mondays are my only day to get things done while I’m in town. My car only needed a serpentine belt and my mechanic was very willing to have me fixed up that day as long as the tow made it on time. The tow truck did not get to my shop until almost 4:45pm. The shop closes at 5pm so i was not able to have my car done. If they showed up when they were supposed to instead of almost 6 hours later I’d have my car and not a rental that i had to pay for out of pocket. These guys gave me a run around and only get two stars because they eventually showed. I would not recommend this service to anyone i like.
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January 2022 by John Woodworth
My insurance company setup a tow service with Auto Rescue due to my deer collision. At 08:42 hours I was notified by Auto Rescue that, they were on their way. I waited until 10:23 hours and contacted Auto Rescue on the status of their driver's arrival in which they replied, "They were doing a short run and it would be 30 minutes before they would arrived." At 11:10 hours I contacted my auto insurance adjustor to inquire about the delay. My adjustor setup a conference call with Auto Rescue who stated, "They wanted to speak with me about their status!" Instead of notifying my insurance company they felt they were unable to help me. They delayed my day even more by telling me that, they were bouncing my service and recommending that, I find someone else. I would highly recommend that, you totally avoid, "Knoll's Mobil North LLC The Auto Rescue Team!" I'm currently a U.S. Air Force Retiree and still serve for them in a civilian capacity. I've never had as poor of service, lack of professionalism, and disrespect from any other business in my 53 years on this earth. This company needs a serious lesson in Customer Service and Professionalism, or close their horrible business. They obviously don't care about their customers, business, or reputation! To me 1 star is way too high of a rating!Thank you for your explanation but, I like to point out that, at no time did your company make a effort to contact me during this time to update me of your dilemma or my status. I had to initiate all contact during this situation. I worked all night and live over a hour away. However, thank you taking responsibility for this situation and I will give you kudos for that!Service: Car towing
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January 2022 by Z Zabaneh
Stay far far away from this tow company! By far the worst towing company i ever had to use. Called to be pulled out of my driveway from being stuck in 12” of snow, had to wait 4 hours till a lady calls me with major attitude saying she couldn’t send a tow truck because the road is not plowed. She wouldn't even let me explain that the tow truck can still easily get to me without being stuck cuz the road is plowed. She definitely didnt want to do her job and was being lazy. This is the first business that i have seen that turns down customers for no reason other then pure laziness.If there was zero stars thats what they would get. Get that lady answering the phones out of this place she is messing up the reputation of this place.Service: Car towing
