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February 2024 by Danger Maggio
Just picked someone up but it looked clean
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January 2024 by R. Chamberlain (Traveling Scion)
The associate had me in and out quickly with my reserved car ready and waiting. Excellent service.
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December 2023 by Bethann Syposs
Placed a reservation for rental but on confirmation was told no cars are available for at least another day! I tried 3 other locations only to discover that none of them had anything available! I was promised a call from a corporate manager but that never happened. Company is totally unreliable.
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November 2023 by Peter Wilson
Super pain to rent a car. Reserved a car twice and when I got there they didn't have a car for me. After a week they finally found me a car. Price kept changing each time I tried to reserve it. Paid more than original quote. Not what they used to be
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August 2023 by Angela Williams
I have been renting a car from here since June 27,2023 my Kia shortage was stolen so the insurance helped for 30days no problem now I have to pay out of pocket went in to pay the young man that help me this morning around 8:30 am was nasty no customer service no help with my situation I never had to put a huge down payment for a rental so I will be returning you car ? and never again the black girl with the light green shirt then I asked for a paper receipt he told me I had to go to another store due to there printer was out go right down the street to Walmart and get on enterprise get it together….,..
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June 2023 by Anna Alvarado
Giving one star very generously. Deserves zero stars. Their reps repeatedly messed up my reservation, had me come in in person for no reasons at all in the middle of my work day, and were not at all knowledgeable about the billing process when insurance is involved.
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June 2023 by Wildberry
There was a time years ago when enterprise had weekend specials as in fridays , saturdays & sunday for $12.99 per day free mileage return vehicle on Mondays. Bring back these specific specials or else i will continues to go where better deals at avis
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June 2023 by Nick M.
Great service. The employees are all very nice and professional. Car was given to me on time with no issues.
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May 2023 by rizek rizek
This is by far the worst Enterprise I ever had to deal with. We had a reservation for over a week through State Farm Insurance. A driver was supposed to meet my wife literally two blocks down the street with a car and they never showed up. The collision shop and myself was trying to get ahold of them and nobody would answer so she had to wait an hour then they had the nerve to give her a problem with the credit card which is under her husband's name so they made me venmo my wife some money into her account so they can use her card, even though I'm on the policy with her in the car is under my name. On top of all that this is all happening under someone else's insurance who hit us so why its a problem with our card for a simple deposit i wont understand. We will never be using this location ever again.
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May 2023 by Lisa Tesmer
I bought a car from Carmax 2 weeks ago, the lighting is messing up. So carmax called over to enterprise to reserve a vehicle for me. I had a Reservation for a truck. Carmax is paying for this rental as they did not have one. I just paid 12000 for my car. This gentleman here named Joel is trying to make me pay 100 on a credit card for a fee. I refuse to pay that fee considering carmax is renting the vehicle and I don't have 100$. They will not let me have the loaner as I do not have the money. This is discrimination
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April 2023 by Talon Johnson
Representative was not friendly or helpful and would have wrongfully charged my daughter if I had not been there. She was hit by a drunk driver and Geico as well as Enterprise was a horrible and traumatic experience for her. You would have thought she was at fault. Customer service is everything....apparently not to Enterprise.
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March 2023 by Terrance the 3rd
I called the local number to this location to ask if cars were available to rent before I paid to get there. Come to find out they have absolutely no cars to rent at all and neither do their other locations. Then why go over rates and cars with me on the phone first? Come to find out the women on the phone aren't even from the United States!! Typical average corporation cheaping out on their labor and customer service. 0/5
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February 2023 by Renee Leiser
I was helped with a rental this morning (post car accident) by a gentleman named Cameron. The entire process was fast, efficient, professional and thoroughly enjoyable. Cameron took the time to explain everything to me and I was completely comfortable when I drove away in the rental. Great customer service and a beautiful car. Well done Cameron & Enterprise, you made my day!
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January 2023 by Tay Bieber
Northtown Kia rented me a car while mine is being worked on. Helpful staff not bothered by my questions.
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July 2022 by Steven
It’s always a surprise at enterprise!May 31st I rent a truck online with enterprise in East Amherst, NY (About 25 min drive) I get a confirmation number and go to get it on my scheduled pickup date. (June 3rd) When I get there they inform me they don’t actually have any trucks and all locations were closing soon do to it being Saturday afternoon.I then rent one online with the location in Orchard Park, NY on June 5th. (That’s a 40 min drive) I call in the morning to confirm the can put eyes on the truck and it was all cleaned up and ready to go. When I get there they inform me the truck is actually 2k miles overdue for an oil change and they can’t release It until June 6th at 10am because there shop is closed.I then call the location on Sheridan Drive in Amherst and they confirm there is a truck available it is all cleaned up and good to go. So we drive all the way over there and finally they have a truck. Although it’s a base model quad cab (extended cab) truck. They didn’t clean the truck at all. Dirt in the truck, stains on the seats, dog hair in the back seat (dogs not allowed. I took the truck anyways because I was already late for my vacation at this time.I will not be renting a vehicle from enterprise again. I recommend everyone to stay away!
