Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car in Amherst offers a low-touch rental process with access to many locations. The staff at the Sheridan Road location are consistently described as wonderful, the best in the business, polite, helpful, professional, courteous, kind, and funny, even when very busy. Customers report great service and a great experience with the associates, frequently renting from them and being always pleased. However, experiences with the vehicles themselves can be problematic. Multiple reviews note that cars sometimes smell strongly like weed, an issue described as horrible, overwhelming, and bad enough to cause a headache. This is particularly frustrating for customers with children. Additional complaints include vehicles covered in small scratches, missing hubcaps and proper carpet, having a bent key, and a dashboard cleaned with a dirty rag. This led one customer to feel the rental was no treat. The associates are noted for being helpful in explaining rental insurance options, advising that a little extra coverage can prevent a very large bill for damages. Despite vehicle condition issues, many customers state they would absolutely do business there again and consider it their go-to place.

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1. Amherst, New York