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October 2023 by Rachellę L.
Honestly I wish I went to a different Nissan dealer for my issues. This waiting room is stressing me out- sensory overload. Got the radio blaring and the TV extremely loud- and not anyone here can find the remote. They say it keeps getting stolen. Well I can't think straight sitting here- definitely cannot get any work done while I wait for my car. Everyone seems miserable like they don't want to be here and help people. I found something from the parts center online and asked if I could buy it for the price online so I could have it- told me no if I want the price I have to buy it online. Just overall very poor service here. No concern for their customers at all!
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March 2023 by Robert F.
I purchased a part online, paid the price they wanted, and the shipping cost they wanted. Then the order showed that it "might" cost additional shipping, due to oversize part etc. Also the shipping time "might" be up to 14 days now instead of the usual shipping time. Any additional wait, and cost was not what I agreed to. So when I questioned it in A email to them, they just cancelled the order WITHOUT EXPLANATION. I called and was told they cancelled because the item "might" get shipping damage? So they don't order parts for their dealership because they might get damaged? Not very good way to do business.
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March 2023 by Joe S.
This is not for the sales person Ella. She was very good. This is for everything else about the cars that they sell USED. These cars are not thoroughly inspected before they are resold. They stop running. You wouldn't believe how much trouble you get yourself into when you buy a used car from this place. If you don't buy the extended warranty you are screwed. Run away.Run.
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February 2023 by Drea D.
Worst place every they are so rude and disrespectful and everything is old and don't buy a Nissan rogue because they have so many recall problems
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December 2022 by Giuliano P.
Absolutely terrible communication. I purchased a car November 4th, the same day I noticed a new creak while driving that was not heard during test drive. The day after, my coolant light came on, the day after that the check engine light. After bringing the car back to the dealer Monday November 7th, I was told everything was fine and the shop tried giving me my car back. When I insisted on going for a test drive with a tech, they heard the creak, saw the coolant and check engine light and insisted they would get it fixed. This was frustrating because before I signed for the car, I had asked MULTIPLE TIMES about any parts on the car that are going or any maintenance issues that would soon be due that the garage saw during its time passing through. Each time I asked I was told, " the car passed NYS inspection, that's all I really know."My vehicle sat at mike Barney Nissan from that Monday until the next week when it was finally brought to an outside garage. I had called the garage multiple times for an update on what was wrong with the car, he had told me a ball joint was completely out of place (which does not pass NYS inspection) and that the rest of the front ball joints were dry rotted and on their way to also slipping out. I had attempted to called Steve the used car manager at mike Barney multiple times before finally getting through to him instead of his voicemail which was full. Steve was willing to fix the one ball joint and had a rude attitude when I brought up the other dry rotted ones that were on their way out saying, "well do you want me to fix the ball joint or not." Finally we came to a conclusion to split the cost of a full front ball joint kit.After 5 weeks, I finally got my car back on December 8th. From November 14th up until this point, Mike Barney provided me with a courtesy car (thanks). However as soon as I got in my newly fixed car, a check engine light came on as I pulled out of the parking lot. When I returned back immediately, I was told that they would follow up with me the next day. Five minutes after I left, they texted me to go back to the garage that did the work and have them read the code. After driving 30 miles to visit the garage, I'm notified the light could be on due to low fuel (which I had filled to half tank AFTER the check engine light came on in the parking light) or that the fuel injectors need to be fixed which is $686. He reset the code to see if the light was a fluke, 3 days later, Monday December 12th, the light turned back on. When I texted my salesman he told me they would help out if it was inexpensive (which by the way, the 30 day/1000 mile dealer warranty that covers the engine does not state the dealer would only pay up to a certain amount), when I told him what the garage told me the issue was I never got a reply. I then called to speak with a salesman about the issue and was told that Steve the finance manager would decide if they would cover it or not. Now three days later and after a few more attempts to call for an update I am still driving on a check engine light without a reply. I have been sold a car that should not have passed NYS inspection due to a ball joint being out of the socket completely, and am now being ignored for trying to get a check engine light, that came on the third day in my ownership of the car, over a month later. Be very cautious buying used cars at this dealership as they do not put time into their used cars, do not disclose information, and once you buy the car you are left COMPLETELY on your own.
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November 2022 by Dab L.
Although I dreaded it, I found myself shopping for a new to me vehicle and decided to stop in here because I'd seen a vehicle online that seemed to fit my needs. I emailed first and received a very prompt response from Greg Valentini that I could most certainly come in for a test drive. Unfortunately, he wouldn't be there at a time convenient for me, but they paired me up with a very low-pressure sales person, Cameron Stefanski, when I got there. We went for a test drive, he told me about many of the desirable features and I decided if the deal was right, I'd purchase the car... well, they went above and beyond to give me the price I needed and the trade-in value for my car that I desired.. all in all, a very pleasant experience that was the quickest car deal I've ever had... the day I went for the test drive, I was there for maybe an hour and a half, the day I went to pick up my vehicle, received a couple of phone calls after I left, and it was delivered very professionally by both Greg (mostly) and Cameron in about an hour the next day... So, yeah, not a dreadful experience here at all, rather pleasant as far as car shopping and buying go!
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May 2022 by Homeof A.
My experience with the "internet guy" was not good. Poor communication and then when asked if I wanted pricing on a vehicle, and I texted back "yes", it never arrived. Thankfully everything consumers need to find out about a vehicle is online. Based on the treatment, I will not be a customer.
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November 2021 by Emily G.
It is unfortunate that a company would allow someone such as Ella G to work for them. Outside of work she threatened my friends personal property, a car no less, and left her business card with your company name attached. I don't know if this is who you want representing your company, but you can be sure that I will absolutely NEVER be supporting your business, and I will make sure everyone I know is aware of what happened. The fact that she intentionally left the business card makes it seem like she does not care about the reputation of the company at all, and to have an employee like that working for you is not a company I ever want to associate with. Do better.
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March 2021 by Don R
I writing you to tell you we will no longer be bringing our 2016 ****** to you for service. The reason being when we brought the ****** from you we bought the wheel warranty from sales. Then when we had curb damage, we were told the wheels where not covered and refused the claim was refused. I contacted finance several times and was given the run around. With the problem not solved. So when it came time to get a extended warranty, new tires, oil changes, inspection, we went elsewhere. For any other service needs will go elsewhere. We have been long time customers of Mike Barney buying and servicing our ******'s and referring others. Basically we hope it was worth it to your company not repairing the wheels now you have lost our business.... Read More
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December 2020 by Matt W.
I've been getting my vehicles serviced with MBN for the past 6 years, and I've always been very pleased with the service I have received. My service advisor (Gary or Jill) are also extremely friendly, and customer focused. They don't push extra services or parts you don't need like other dealerships, and are always solution oriented to help fix problems in a cost effective, but also safe manner. Their customer waiting area has free pop and coffee which make waiting for my car to be done even better. I've had multiple shuttle rides with Kevin and he is extremely pleasant to talk with, and goes out of his way to make sure he drops you off as close as possible to your front door or office.
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September 2020 by Paul G.
I feel almost feel bad writing a poor review for this dealership because they seemed to have a decent selection of cars (that I did not get to see) and the counter girl was very professional, BUT, then I spoke to Joe in sales for about two minutes. Joe instantly interrupted me when explaining what type of car I was seeking. Joe seemed annoyed I even wanted to look at a car, as if he was too busy doing better things back sitting at his desk. I let it go until Joe asked if i would be paying in cash or not. I responded "It depends", because... it depends. Before I could even elaborate that I could afford to pay cash for a vehicle in the $10K range, he blatantly rolled his eyes. At that point I had had enough of Joe, his poor salesmanship, and his unfriendly demeanor. I walked right out of the showroom and took my business elsewhere.I actually called and asked to speak with a manager because I was that taken back by how rude someone who relies on commissions could be, but never got a call back from management. However the people who I did speak to on the phone were courteous and professional. I think big Joe was having a tough day, but that is no way to treat a customer. The dealership lost and easy sale, and earned a 1 star review because of an employee with a bad attitude.
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September 2020 by Carolyn T.
I love my Nissan Altima as I have had three so I do love the car. I bought the third one at Mike Barney and the salesman was great and I really enjoyed that experience; however when service was needed not as great of an experience. They rebuilt my CVT transmission that was under warranty and then it started shaking and steering hard left at high speeds. Took it back and they wanted to charge for me work they should have made sure was good prior to returning to me. It was not like that before they got it but they did not believe me. They wanted me to pay for something that's for sure. I took it elsewhere for the alignment and I will not be returning there. Very disappointed.
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July 2020 by Scott M.
Lousy place,salesman,and moreover reckless. During pre-inspection I noticed things such as windows not working broken interior ect. Something not expected at a $16,500 asking price.Salesman States it's an "old car" and pushed for a test ride. Car was blocked in so he suggested driving corvette over side walk on to busy Sheridan drive traffic, which I declined.While on the test drive the car had no left Turing blinker poor braking and very little steering ability. I could of been killed
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July 2020 by Chris K.
I have a 2010 Nissan that I took to get inspected at AAA auto repair and was told I needed a new sub frame and I should get it done soon because it was dangerous. I decided to take it to Mike Barney to have them look at it because my husband bought a car there 2 years ago and was very happy with their service. They looked at it and called me to say my sub frame was fine. I did need some work done to pass inspection but the cost was nothing compared to what I would have paid at this other place for unnecessary work. I was SO happy with the guy at the service desk and with the honesty of the employees. I have been ripped off before at other places and I will tell you this is where I will go from now on. Thank you !!!!!
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June 2020 by Tami N.
My husband and I went to Mike Barney Nissan looking for a new SUV. We looked at several vehicles and found one of interests it was a 2013 Nissan Pathfinder fully loaded absolutely beautiful.102,000 miles on it. $15,000.00 out the door. Upon having it looked at in the service department they discovered there was a transmission code spitting out. I received the following text. Hey talking to Steve and our service department. The Pathfinder will pass state inspection. I do have have some good news and bad news though. Bad news is the transmission is spitting out a code. The good news is that the car is fine, but there is only one way to get rid of the code and that is replacing the transmission. The transmission is working fine and we are more than willing to let you take it to any transmission shop or mechanic to get it looked at. Also, for any inconvenience we will sell it to you for $14,500 Out the door everything included. My response:So who pays for it to be looked at? What is the code?His response:Our techs looked at it, we are willing to sell it. If you want a 2nd opinion it will be at your cost. P17f1 Is the code.We called a reputable National Transmission service provider. He said the code presents a costly and headache filled repair. Basically a new transmission at the cost of 3 to $4,000.00. He was surprised they were even selling it on the lot. KBB value is just over $12,000.00 . When speaking to the salesman I stated I was disappointed they would try to sell the vehicle knowing about the issue, and I objected to the fact that they are willing to sell to an unsuspecting customer. Buyer beware... they are trying to dump poor vehicles to unsuspecting buyers. You should be ashamed.
