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August 2024 by Frances Shaw
Jordan Kelley is not a salesman. He is so much more!! From the moment he walked up to us at Bassett, I knew we were in good hands. He has a an eye for mixing & matching fabrics to put together a livingroom that is exactly what we, as clients, were looking for. Every interaction, whether in person, email, text or phone was professional & courteous. Highly recommend Bassett for quality furniture. See Jordan!
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June 2024 by Matt
Unbelievable service. Both Megan and Robin were fantastic and knowledgeable about each piece. Couldn’t be more happy with the help. They were honest and forthright about the sales and clearance pieces. I bought a recliner and will be back. I recommend to others to reach out to these professional women for help. It is almost impossible this day and age to find great knowledge, skills, and abilities in retail. Both Megan and Robin are the best!
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June 2024 by Kirsten Moysich
Barbara was wonderful and the vibe in the whole store felt very comfortable and supportive.
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June 2024 by Hildegard Neubauer
Jordan was very helpful in describing the many variations available when choosing a couch and following up with ordering extra fabric for a reupholstering project. I would certainly seek out his help again for another furniture purchase. The coach is beautiful and I expect to enjoy it for years to come.
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June 2024 by Lauren Schulte
I love this Bassett, I own a design company and I bring clients in to procure a few pieces to finish a space and they do a wonderful job keeping both me and my client in the loop. I work with Robin and she is so very sweet, knowledgeable and very helpful! I highly recommend this location, if Robin is not in everyone else on staff has been wonderful!
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June 2024 by Jibria Harrison
Love the store! The delivery team was Great. The workers at the store really knows how to make you feel at home great job!!!
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June 2024 by scott Harrison
The is very clean. The staff is very inviting! Very friendly knowledgeable on the furniture.
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May 2024 by Heather Janik
I was so thrilled to work with Robin J! We had such a fun time making selections for this lake condo. My theme was “Mad Hatter’s Tea Party at the Beach,” and she embraced it with the same level of enthusiasm that I had. I could not get the smile off of my face when the team showed up with our creation! Thank you for all of the help!
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May 2024 by J. Lamancuso
Such a nice store to shop in and our designer Barbara Crouthamel was a joy to work with! We found the perfect sofa and chair set. Can’t wait for delivery.
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May 2024 by dml Lion
The interior design of my space, including furniture placement, fabric selection, and accessories, was an absolute delight. Every piece was meticulously chosen to complement the overall aesthetic, creating a harmonious and inviting atmosphere. Barbara’s attention to detail truly shines through in every aspect of the design, making my space feel both stylish and comfortable. I couldn’t be happier with the result!
Thank you Barbara !
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May 2024 by Shawn Hayes
What a great experience. I am NOT a creative person but Robin definitely is. She came to the house and measured everything and gave me great options to choose from. She steered me in the right direction with fabrics, color, options etc.
When items got delivered they were awesome. Even better than the mockups she provided. We worked together again to get a few accent pieces that finished off the room great.
Many thanks to Robin for putting up with me and keeping me on the right track. I will be back for sure!
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May 2024 by Juan Montes-DeOca
Found some pieces at the clearance center. There was a nice selection and some great finds! Best selection around!!
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April 2024 by jenna haring
I loved working with the team at the Amherst store! They helped me pick out the perfect dining table for my new apartment. Everyone was so knowledgeable and professional, I loved the custom options available. I will definitely be back in the future!
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February 2024 by S
I have worked with Bassett Furniture for years now and they have helped me redesign my living room, dining room, kitchen and most recently my family room. For this project, Jordan Kelley came out to my house, put together scaled version of my room layout and helped me select the furniture and fabrics based on my input. I have always been impressed with the quality of the furniture and the excellent customer service of the entire team at Bassett. My furniture was recently delivered and I am so pleased with the transformation of my room. A big thank you to Jordan and also Megan, the store manager, for their guidance, follow up and beautiful design ideas!
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February 2024 by Brandon Chase
We went into Bassett and found an amazing selection of options to furnish our living room. Our salesperson was knowledgeable and kind. The product came in great condition and we’ve had years of enjoyment with it. We ran into an issue with a protection plan and called Bassett. Megan, the GM, was amazing and is taking care of me. I’m in customer service and have been my whole life and this is how I would treat my customers. Thank you for doing an amazing job!
