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October 2024 by Jennifer Walenka
I took my van there to have it diagnosed for stalling out and front end jerking. They ultimately could not pinpoint the problem but still charged me $100.00 and I paid $93.88 because receptionist had a coupon for labor. The owner says he did some work on it like cleaning the ground wires, but I didn’t ask for that and it did not fix the problem. He also gave me some ideas of what it might be, but I still I didn’t get the service I was paying for which was a diagnosis. Period.
I get their time is valuable and it is, but so is mine. I spent a lot of my time and energy getting the vehicle there and back home. I live almost an hour away. I’m grateful I didn’t have to pay for a tow too.
I shouldn’t have to pay my hard earned money for someone’s effort. You can’t get the job done, you shouldn’t get paid. I even tried to negotiate $50.00 or $60.00, but they wouldn’t. Two stars for being honest that he couldn’t fix it.
I will not go back there and I will not refer any friends or family there. I don’t think this was fair.
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September 2024 by Mike Jurek
Called on a Thursday for an oil change Friday. They took me in at 9 am! Friendly fast service!
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September 2024 by Jason Lewandowski
Flashing check engine light came on two nights before we were leaving for vacation. Travis was able to get us in the next morning. Diagnosed the problem, got the part in and repaired the vehicle that day. Gave us some sound advice on maintaining the vehicle moving forward as well. We left on time for our trip and no issues since. He literally saved the day. Will definitely be back and highly recommend!
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September 2024 by Jacob Puszert
THE BEST… I recently had my entire engine rebuilt at Alden Automotive, and I couldn't be more satisfied with the service. After calling over 15 different shops and being turned down by all of them, I was starting to lose hope. Then I called Alden Automotive and spoke with Travis. Right from the first phone call, he was incredibly straightforward and professional. He laid out exactly what needed to be done, how they were going to do it, and gave me a clear timeline for when I could expect the job to be completed.
Throughout the entire process, their communication was top-notch. Travis kept me informed every step of the way, and I could tell he and his team had extensive knowledge and experience with engine rebuilds. The planning and execution were flawless, and I felt confident my vehicle was in the best hands.
If you’re looking for a mechanic who is not only knowledgeable but also communicates clearly and sticks to their word, Alden Automotive is the place to go. I highly recommend them for any serious to routine maintenance automotive work. Thank you, Travis and the team at Alden Automotive, for bringing my truck back to life!
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June 2024 by Paul Ministero
On 5/23 I dropped my car off in the am for an oil change and oil filter. I picked my car up at 330 that afternoon, and was told i needed an air filter. $220 later i Got less then a mile down the road my check engine light came on and cruise control would not engage. This morning I called 5/24 and explained my situation. I appreciate that you took a few minutes of your day to "fix" what you caused. However, you didn't fix it all you did was clear the code. When I started my car again chrckengine light is on and cruise doesn't work. My time, just like your is valuable! You never opened the hood, you never physically checked the MAF sensor nothing. Told me I was good. 2 days in a row I gave up my lunch. What is funny is my first visit you told me that mechanics that work at dealerships are monkeys! Well everytime I've had work done by those said monkeies my car wasn't broke afterwards!! An oil change from hell!!! Now I don't trust your work and I will go elsewhere to look into why my check engine light is on
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September 2023 by Korbin Ground
Awesome guy! Provide's great service, will work with you. Never had a problem with service. Great work respectable guy and work. After my machine moved/retired I went to Alden Automotive. Very happy with work done.Services: Air & cabin filter replacement
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July 2023 by Steven Busch
I have changed my own brakes for years, and I wish I could upload a photo of what Alden automotive considered almost "metal on metal" 50% life left on the brake pads is not even close. I understand wanting to drum up business, but this is not the way to get a repeat customer. I must admit he did patch my tire nicely for $40.Services: Tires
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March 2023 by Nathan Hahn
Not a good place to go too overpriced and will ruin your car. Went there a few times because it was convient living in Alden got new rotors put in just to have to replace them 2 months later. Got an oil change and the guy who did it messed it up and didn’t know anything about oil changes ended up leaking oil just a Month later and had to get it re done they’re just there for your money not your best needs. Problems keep arising with my car since taking my car there. Mechanic didn’t follow regulation with the cars manual and had my tire pressure set to 50 on each tire. Highly recommend not taking your car there for your best interest. All they care about is your money. They will mess up your car just to get more money in their pockets. If you live in Alden go somewhere elseServices: Air & cabin filter replacement
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February 2023 by Kelley Hartman
I will never recommend Alden Automotive again, if any thing just the opposite. Do NOT go there. I recommended them to my daughter for a NYS Inspection and wipers. She confirmed her appointment, they called her by name and said to drop off any time and use the key drop off box. She did, Friday morning before work. She never heard from then again, and was at work and admittedly forgot to check herself. When she arrived at 5:07PM, they were closed as expected. Her car had been moved, to the front of the building, her keys were in plain sight on the passenger seat, and NOT ONE BIT OF WORK WAS DONE!! Absolutely ridiculous! No communication, no work completed!! What a joke, needless to say, there will be no repeat business or recommendations. It's unfortunate we didn't read the other reviews and the one BBB review, could have saved us some time and total frustration! Save your time and stress, and go some place else!!Service: General repairs & maintenance
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January 2023 by Don L
Go elsewhere for any automotive repairs! Messed up everything they took apart . Intake wasn't connected to the throttle body, over filled my coolant Reservoir to the top when it's only supposed to be in the middle so it ended up over pressurizing spraying everywhere ( not even something they should have messed with ) and have wire connectors freely hanging. Then just stupid things this my steering wheel cover was removed and thrown on the passanger floor (like why was is removed and why wasn't put back on?)the price for the job was insanely overpriced. When told about issues he basically didn't care and was an &($$%&$$ when questioned on cost not adding up to the job and parts.Gave one star because you can't give zero,Service: General repairs & maintenance
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November 2022 by Jamie l Thompson
We’ve used Alden Automotive multiple times in the last few years. Multiple vehicle inspections, tire purchases, brake jobs and correcting a check engine light. Polite, prompt service. Always handled properly the first time.Services: Oil change
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November 2022 by Shrimp Zoo
Stripped front lugnuts on my car I had to get new ones and repair the front wheel after getting brakes done here. I’ve only drove this car 30,000 miles but they did 3 brake changes on my car which seems way too often.
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November 2022 by Michael Dumke
Up front on pricing and got me in very quickly. Will come back againService: Tires
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June 2022 by Dennis winder
Do Yourself a favor and look elsewhere if you have any kind of technical diagnostic work to be done ✔ they'll just just throw the overpriced parts cannon at it hoping it cures the problem. Or in my case charge you for a part only to find it runs the same way as you took it in ?. Probably ok for oil changes tires and overpriced brakes.but Nothing technical that they might diagnose.Service: General repairs & maintenance
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March 2022 by justin peterson
My wife recently brought in her Kia Rio here and asked them to give us a quote on the brakes and then do an inspection and oil change. They quoted us $1100 for a break job, oil change, and inspection. They said it was so high due to shipping the parts. I bought the brakes myself for $350. When I went to pick up the car to take it elsewhere for service they charged me $21 for the inspection when we asked them to give us a quote before doing anything. On top of that it took them over a half an hour just to cash me out and get me my keys. Can’t really speak on the quality of their work but this wasn’t a great experience.
