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October 2024 by Jina Akasheh
The price too high and not a good job never come back again
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October 2024 by Daniel
if you buy their chemical rust removing service and undercoating they will literally just keep your car for an extra day and then just spray undercoating without doing anything.
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October 2024 by Peter Hoogeveen
The undercoating definitely helps slow rust
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August 2024 by jswjr
I don't like like leaving bad reviews, I usually bite my tongue and correct the problem myself, and this place has always been a 5 star in my book but the last time I went for my annual reapply, I got my truck back and the passenger window, mirror and running board were peppered with overspray. Luckily, I removed it all (Which I shouldn't have had to do).
Also when I got home I checked underneath on the rust proofing job, there were multiple spots that still had surface rust that weren't even touched. Also had some rust proofing on my driver's side floor mat. Had to rub the hell out of that (and that was the second time that happened).
Seems quality control is really slipping here like everywhere else. I hope they step up their game and get those 5 stars back.
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July 2024 by Frank Tushaj
Was not too pleased with the results. Missed a few spots on the undercoat. The newer Chevy trucks have a plastic lining in the rear wheel wells . They told me they would take them off and spray them but they didn’t. Was still charged full price. That’s where the rust will start but I wasn’t given the rust protection. Won’t go back. They will probably make things worse if I do. I should have read the awful reviews before I let them touch my vehicle. Guy’s over there need to start caring about their quality of work. Have some pride in what you do.
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July 2024 by Mike R
Professional and courteous. James Rich was my rep and he was top notch!
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June 2024 by Susan Brent
I would rate them 0 stars if possible. Last year I had put on diamond coat and rust proofing right after I purchased my car. At the time I was talked into getting at least a diamond coat, since I did not have the money for ceramic coat. I went in last Wednesday to the 1009 Central Ave Albany New York 12205 location for my yearly inspection for both and was grabbed by the salesman instead (one that sold products to me) and went out to inspect car. Then he brings me inside trying to sell me more. I was then told I now have to pay another 500 dollars to reapply diamond coat, and need to read warranty that says I have to pay to reapply. He had said then that he never said only apply once when he sold me it last year when he in fact did say that "you spray it once and then its done". I left car for rust proofing inspection and reapply of rustproofing. I came back to pick up car at 4:30pmnand the car was never cleaned as promised and the whole side of my car was sprayed with rust proofing. Also multiple dings and scratches left on car that were not there before services were done. Some of the scratches are deep down to the bare metal. I believe I was lied to and Ziebart was trying to get me to spend more money. When I said no they did this to my car so I would have to go back for more. The car is now a mess and needs body work for the said damage that Ziebart caused. I will never go back. And when i noticed the damage a short black gentleman came out with a spray bottle a sponge and a microfiber cloth to remove the undercoating overspray that was on the side of my car. And their corporate response when i reached out to corporate before posting this review, they told me to basically "get stuffed" if you catch my drift. I was to reach out to the business itself as each business is a franchise location. But the business response is to reach out to corporate and I'm sure they will give a phone number and an email which both belong to corporate in a response to this review. And before the phone number and email they will say they are sorry that I was disappointed with them and to give them a call all below this review. That is bull because what they did was uncalled for and unnecessary. There may even be more on and below my car that i am not aware of that will have to be repaired. All of this was caused by these absolute fools. Attached are just a couple of the photos i have of the damage these unprofessional hacks caused to my car. All of the damage was not there before it went in to their business. All because i denied 2 services, they went ahead and caused this damage to my car.
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June 2024 by Jes V
Don't come here. Came in with a brand new truck. Came out with a missing part of the bed
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June 2024 by john parker
Went in for an undercoating inspection. Was talked into the “engine clean” for the great discount from $200 to $150. Once they told me my car was ready and before I left I decided to check and the engine wasn’t even touched. After I brought it up they had 2 guys come out with spray bottles and rags…..not even worth $150.
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March 2024 by George Taylor
There were a couple problem spots in my finish unrelated to the work being done. They took care of them at no extra charge! Appreciate that!
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March 2024 by John Calabrese
I worked mostly with Kevin having multiple services completed. We had an issue with one of the services that was corrected by their team. Everyone was friendly and helpful and I will work with them again.
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March 2024 by deane pratt
Bait and switch go to fast eddie
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January 2024 by Kevin Pendergast
Excellent service with installation of spray in bedliner for our trucks.
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January 2024 by morgan bush
Dropped my truck off in the morning to get undercoat touch up. Then later that day I called to see if my truck was done, and they said it would be done by 4:30. Get there at 4:50, and they haven't even started. Then they apologize for the delay, and tell me it would only take 10 min, which I find ridiculous that they charge what they do, for a 10 min job. After they completed at 5:10, I go out to parking lot, and my truck wasn't even rinsed off, and still cover in dirt, and salt. How can you spray undercoat over dirt. Horrible business. Would never recommend this company,. Shouldbe out of business.
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January 2024 by David YOUNG Jr
Overall it's ok, not terrible, not great! Staff wasmt the most pleasant or knowledgable. SEems this last visit they changed what they normally did for me and the interior clean was no where near as good as last years. I asked them sever times to spray the hitch which they did in the past bit apparently not this time.
