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April 2024 by jessica phillips-cech
Horrible customer service, drove 2 hours for a shirt picked out a bunch of other items unsure of sizing and rude manager says our fitting rooms are closed I have racks of clothes in there. So customers are supposed to just buy things without trying them on. Really great customer service !!! Would love to give zero stars staff has no interest in assisting customers at all!
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April 2024 by kelso a
Fitting rooms closed? Bffr
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April 2024 by Rajsri Bipat
0 stars if possible. Fitting rooms are always closed anytime of the day. Staff is completely disinterested in their work and make no effort to assist customers.
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March 2024 by N M
Kamdin doing a great job! Very helpful & informative
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February 2024 by Tiffany Jiang
Go to every week ✌️?
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February 2024 by Nicole Kerber
Such a disappointing experience. I had finally gotten out of the house to go shopping (I have 2 small children). Upon arriving to an extremely messy store, I found a coat I loved and asked to set it behind the counter so I didn’t have to carry it while shopping. I found a few items I wanted to try on and then found the dressing rooms were closed. So after ditching all the items I would have liked to try on, I went to check out and found they had sold the coat I asked them to hold. I asked about it and one woman was slightly concerned about helping me while the person I asked to hold the item appeared completely uninterested. Won’t be back any time soon.
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January 2024 by Anjali Rawat
Staff members are rude don’t want to work lazy people working here poor management with I went to kids billing she said I m closing now because she doesn’t want to work then I went to women’s billing section and I ask lady to remove one thing and she said oh now you swiping the card you want to remove something yeah I want to because I don’t want that I just decided how hard is to understand
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January 2024 by Ashley Disen
If I can give this Zara a 0 star I would. They do not honor the prices of the racks. My mother wanted to buy a blazer and it was in a rack with 10 other of the same blazer, the rack said it was 22.99. Go to the register and they said they will not honor the price since it had a red sticker for $30. Also, the cashier kept saying I wanted to “change the price” when I just wanted them to honor the price as it. Didn’t pay for it. They were very rude. Especially a “male manager”. He was extremely rude and I can’t believe how he spoke to us because he didn’t want to change the price to what the store was actually advertising.
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January 2024 by Olivia Robinson
Management couldn’t be any worse.
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January 2024 by Gabe Basalla
Tried to exchange some clothes my daughter received for Xmas that were the wrong size. Apparently Zaras policy is that if they don't have the item in store it can not be exchanged. We at first had no receipt so that I kind of get. However we were able to get the receipt and even then an exchange for store credit was not possible. The money had to be refunded to my ex sister in laws card. The woman who helped us was very nice and helpful as was the manager but unfortunately there wasn't anything for them to do. I will not return to Zara. My daughter likes the clothes but there are plenty of clothing stores that don't make you jump through hoops to simply exchange something for store credit. I gave 2 stars because the staff was great otherwise it would be 1 for sure.
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December 2023 by Aaliyah’s Disneyland Camara
Love this store plenty of inventory! Nice staff
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December 2023 by Clara Novem
Well made clothes. Nice and accommodating staff.
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October 2023 by Athena Haldane
The staff are really nice and friendly! If they hear you looking for a dress or see the type of dress you go for they'll come up to you and might suggest things for you as they did for me! They have lots of options to choose from. They are a bit expensive though. I wouldn't recommend shopping here often unless you have the money for that. But this is an absolutely great place to go if you need a fancy, dressy casual, or just an in-general nice outfit for going out or something! I absolutely love this store.
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August 2023 by Kayla Blum
Went to this store today and was the worst experience I've ever had in a Zara. The line for the womens fitting room was very long, as they blocked off half the fitting room, and there was no fitting room attendant around. After waiting for about 20 minutes, a room opened up and I went in to change. A worker barged in a few minutes later, and flung open the curtain as I was in the middle of changing and half naked. I immediately tried to cover myself as she berated us. She told me and 2 other women that these rooms were blocked off for a reason (they weren't blocked off), and we needed to get changed and get out. She literally stood outside the rooms, monitoring us as we got dressed, and left. She accused us of moving the barricade to try things on faster, but the barricade was on the side and clearly not in use as it was not blocking anything. We explained this, and she told us to leave. Absolutely appalling to have the curtain thrown open while half naked and yelled at in front of others. Even if it was a simple misunderstanding she had no business violating mine and other's privacy. The worker needs a reality check that you CANNOT expose someones naked body like that.
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August 2023 by Andrew Danaher
Guy was very very rude, scolded me to put clothing on a different rack when leaving fitting room. Tried to cash out downstairs he said it was closed, tried to cash out upstairs they said go downstairs. Not sure his name I think he was bald and had nail polish
