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January 2024 by Capital K
Very bad experience, called beforehand to make sure I could return an item, then after driving an hour to the store they tell me they can’t return it. The associate on the phone knew all the details of my situation so I was definitely misinformed and wasted my time because of it.
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November 2023 by Ciara Barrett
Went into the store to ask about ring sizes and placing an order for one I saw online. Was ignored by all the workers while they found the time to greet every other person in the store that came after me and did not say a word to me. Highly unprofessional
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October 2023 by Nicolette Kristine
Called this Zales to ask about a ring being in stock and if not to do a ship to store purchase. Sales rep said she would call me to let me know if the PA store had it, only to not call me back; I then call to follow up and the girl who answered was extremely rude, unhelpful and basically made it seem like she just didn’t care about her job, let alone to do it. She just acted like she couldn’t be bothered and said, “nope, we don’t have it” nothing else to offer, it’s reasons like this I am reminded that customer service is shot.
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October 2023 by Brianna Kelly
My boyfriend and I had an amazing experience at the Zales in the Colonie mall. Alani helped us find the perfect ring. Give this girl a raise! She was so personable and you can tell she cares about her customers.
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October 2023 by Shilo
Alani and Madisyn are superb. Excellent customer service and go above and beyond. Overall everyone in the store is wonderful, but those two shine above the rest.
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September 2023 by Amanda Biscup
Alani is truly amazing! Alani listened and helped us choose the perfect engagement ring. She was completely honest and when I asked her to show me more of what she thought I liked she brought the ONE back to me!!!! I went into zales with a few ideas and completely lost on what I wanted and Alani was truly the perfect person for us! Thank you sooooo much Alani! ❤️❤️?
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August 2023 by Amanda Hall
Alani is truly amazing! Alani listened and helped us choose the perfect engagement ring. She was completely honest and when I asked her to show me more of what she thought I liked she brought the ONE back to me!!!! I went into zales with a few ideas and completely lost on what I wanted and Alani was truly the perfect person for us! Thank you sooooo much Alani! ❤️❤️?
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August 2023 by Renee Chandler
Colonie centerWent in bought a beautiful ring great price and excellent customer service !!Came back to buy my husband a bracelet again great customer service I love the girls !
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August 2023 by Timothy Reed
I was looking for a 10th anniversary ring for my wife. I went to two other places first where they pushed rings in my face that were not even close to what I told them I was looking for. Then I went to zales were I met Alani. She was pleasant and down to earth, and listened to what I was looking for. 20 minutes later I was walking out with the one I was looking for. Alani you were great and made it easy for me. Thanks
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June 2023 by Daya Jones
Alani was amazing!! I left Kay for being racially profiled and went to Zales. No regrets!!
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June 2023 by Kisha
Alani, Candy, Maddi always provide excellent customer service. They are great asset to your company. I will get 10 stars.Thank you all for what you do.
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May 2023 by Kyle Kulinski
I went to zales to use my warrenty to replace my 10k gold chain. There was some difficulty finding the right replacement as they do not make the same exact chain that I had (4-5 years old). Madisyn was very helpful and selfless even though I was being a stubborn customer trying to find the perfect chain. From ordering more chains to taking a lot of time showing me other options to doing everything in her power to help; her assistance was greatly appreciated. Thank you so much and I will be back for more!
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May 2023 by Jessica Alber
Alani at Colonie Center has helped us from start to finish. She is attentive, informative and really goes out of her way for you as she truly cares about the customer experience and satisfaction. We really appreciate all she has done to make our diamond buying (and repair) experience top quality.
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April 2023 by Dionne Blackshear-Thomas
Madison was a pleasant to work with. She is very professional and was very attentive to our wants and needs.
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April 2023 by Jilly K
Excellent customer service from Alani and Madison. Very professional in answering all my questions. Plgive them a raise!
