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“How I found the best swag shop in Albany? I went to a concert at the MVP arena and was told my bag was too big to enter with. Damn! I told my sister to hold out there at the gate and I went looking for a place to get a smaller bag. Right up the street I found Fresh&Fly. Angelo was behind the counter and hooked me up quick with the perfect bag. Then he offers to keep my bigger bag for me overnight so I didn't have to throw it away. Never met a sales person this cool! I didn't have time to look around as I had to go back to the MVP. Bag worked like a charm.Next day I go back to the shop and Angelo is there holding my bag out for me. We chatted about the concert and then I got a chance to actually look around the store. Best stuff I've seen. I mean quality, color, design (Some of which is Angelo's original ). The place isn't big but the selection is great with unique items and nice layout. I bought a hoodie with Angelo's own design and the quality is outstanding. This place is sweet!”
“Great selections for an amazing Presidents day sale! The mall should fix their plumbing issue...no public-facing bathroom made me deduct 1 star for customer experience.”
“I just want to say that this is the best Hot Topic and all of New England it has a great selection the staff is friendly and is always able to help you out they are always playing the best music and the employees have the best style I love love love love love love love you all so much thank you for being a great store!!!!”
“Absolutely LOVE this location. Staff is so pleasant. I leave smiling every time I go. It is clean and the product placement looks great. The cash wrap area is never a mess either. It’s really an awesome shopping experience. I greatly appreciate my interaction with the store manager last week. He may not have known but I was really struggling. Thank you.”
“I had a couple coupons so I went to browse but wasn’t really planning to buy at the time. A sale rep greeted me and check in off and on as I told her I was just browsing. I ended up buying some stuff and I told her I left my phone in car with my $20 coupon. I received a survey and gave a great review because of this reps customer service. Today I came home and I got a thank you card from the rep (now I know her name is Karen). She remembered our interaction 100%. This is so rare now a days and much appreciated by me.”
“We have a plus size teenage daughter who is still trying to find her style and is starting high school in a few weeks. As such, shopping has always brought anxiety and stress and back to school shopping was dreaded in our household. Yesterday we wondered into Buckle in Crossgates Mall and had the best experience thanks to the wonderful individuals who assisted us. Upon walking in we were greeted by Tony. We explained that we were letting our daughters look around so as to not cause extra anxiety. She understood the assignment and was so gracious with us. She introduced us to Kendrick (a literal God sent). Both Tony and Kendrick guided our daughter through the store, suggested items that we would’ve never suggested, and took time to look around the store for items she might try. When she didn’t fit into the regular sizes, Kendrick instilled faith in us (literally pulled me aside and told us he got us and that he would not destroy her confidence) that we would find pieces for her to try. Tony and Kendrick suggested the Gabby jeans and 93s which fit her so well, she NEVER wears denim but LOVED the fit. We left in tears with multiple items that our daughter loved. Most importantly, they built her confidence, and made her feel accepted and included in this space. We are incredibly grateful for their patience and commitment to assisting their customers. We highly recommend Kendrick as a lead and truly believe he needs a raise ?”
“Had the BEST experience. The saleswoman helped me find my size, went and got me more clothing in that size to try while I stayed in my fitting room, and was overall kind and knowledgeable. I highly recommend this store for all styles of clothing!”
“I went to the Carhartt store in Crossgates Mall, Albany to buy some pants. I found a pair in my size and needed another. Jackie offered to help me, There was not another pair in my size in stock so she showed me a different style that I liked better. While she was ringing up my purchases I changed my mind about the color of one pair so she created a refund and charged it again. Jackie was so cheerful and helpful. She answered all my questions. She's a great asset to your store. Thanks, Jackie!”
“My family and I own a dry cleaner, we have been pressing shirts for over 4 decades and without a doubt llbean button downs are the HIGHEST quality shirt money can buy. We’ve seen it all, dry rotted, rips, missing buttons and not yet one bad llbean shirt. Don’t waste your money anywhere else just grab an llbean and you will not regret it! Great customer service and Lise is amazing! Very helpful!”
11AM - 7PM
26 Cortland Dr, Albany
Womens Clothing
“This is a hidden gem in Albany, NY! My husband and I were in need of tailoring services on a tight turnaround and this business owner exceeded our expectations. Her services were affordable, $65 for the two items combined, yet her experience is evident. We felt welcomed and at ease leaving her shop. She even offered a tutorial after hearing I had difficulty removing the salwar top. Thanks so much for helping us look the part for our cousin’s wedding.”
“Awesome prices and quality too…..! That’s the right combination as a customer, we have been looking forward to find.Great with prices, but if at all they increase any prices in future, I would definitely back out.”
“Love this store, one of the only indigenous stores in the mall. The staff is always so helpful, and it’s my go to place to get Peruvian jewelry and decorations. They’re very affordable and have beautiful things.”
“This was my first time at this store. The girls Ashley and Nicole were very helpful. I was fifty cents away from using all my Torrid cash. The girls were able to help me locate something so that I was able to get all of my rewards. Kudos to them.”
“I am impressed by the collection in old navy cross gates mall especially low waisted baggy jeans for women. The associates were so helpful and kind, the line was so long when I went in but they were quick and efficient. I will be going back soon for my grand daughter :)”
“Probably the best outlet store on the planet. Indistinguishable from regular J Crew (outside of the prices), I'm always able to find my upcoming seasonal wardrobe here.”
“The staff was incredibly kind and helpful! Abby helped me the most and was very helpful in finding the right shoe especially with giving me suggestions for what shoes would be best suited for what I needed!”
9:30AM - 9:30PM
161 Washington Ave Ext, Albany
Womens Clothing
“I love to shop in tj max with my TJX reward card.They have variety items.And they also have name brands in here. There customer service is so good.The store looks neat and clean and well organized.”
“They didn't have Michael Kors on the sign, so I thought I'd make a suggestion, by getting another Michael Kors jacket, this time a bomber! What could I do, they had a Michael Kors jacket on the rack... #MAGANordstrom #MAGANordstromRack #MichaelKors”
“Best Banana Republic store I have ever been too. Very clean and organize with an amazing staff that goes above and beyond to guarantee costumer satisfaction. Mat was very polite and knowledgeable about everything”
“I go to Macy's Backstage often. It's really hit or miss there. But when you do find nice items they are very reasonable. I've bought some really great things there. Worth the look!!”
“It takes alot to impress me the way this store did. Let say first that this company has 100 percent turned around in quality of everything shoes and clothes alike. Second, the store was super neat and organized, and looked fully stoked with a clean store. Third of all, customer service was super friendly and very helpful was excellent with building report with the customer. Nice job guys! ??”
“I love the quality. Have had leggings for almost 10 years from here that still look and feel new!! ( I hear they just discontinued this style but the new style isn't too different)”
“Nice store
Thay have so many things you can try on
If you buy it on line you get it home but some time it doesn't fit
At least you can try it out before you get it
Thay have 3 floors to check out
Make a day & go to Macy's
I did the end”
“One of the last large stores still found in malls in my area. A good place to go for clothes as they carry a lot. They also have departments for jewelry, home goods, etc. Even if you are not out to buy anything, it is an interesting place to just walk around a bit. I would enjoy these types of stores while you can, since the various chains are closing everywhere along with our malls.”
“I love this store. It is not somewhere I would go for everyday shopping, but when I need something special, I know they will have what I need. Just recently I had an occasion to attend and needed the “right” blouse for a special skirt. I walked in with work out clothes and a ball cap, and someone was immediately there to say hi, with no pressure…just to let me know she was there. I did need help! I showed Alex the a picture of the skirt I need a blouse with. She told me she knew they had a few things that looked great with the cute skirt I had. With in 10 minutes, she found the perfect blouse for me, I had paid and was on my way back home. Outstanding customer service in this store as well as amazing clothing. Thank you again Alex!!!”
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“I absolutely love this place! It is THE place to go! They carry every size imaginable and are so nice and professional while also being personable! They accept everyone and are super non judgemental!”