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January 2025 by Trice Time
The worst customer service ever. The guy offered me no help nor any solution to my phone issues. So I canceled my service with Verizon after 8 years. They dont appreciate their long time customers.
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June 2024 by Khalid Taylor-Marriott
I Switched over to Verizon a month ago when an Verizon employee told me they would pay off the rest of my phone I owe from AT&T and Verizon never did. I was lied to so that I can switch over.I was then told that once the manager goes back from vacation , he will reach out to me but never did. I do not like Verizon and they have bad advertising's services. Never recommending this to anyone. Bad service, bad customer experience.
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March 2024 by Hammm Vip
Worst customer service I’ve ever had with Verizon into service .
When I was asking question about my new how to activate it , he would go and start talking to new walk in customers and he almost seemed upset that I interrupted his conversation with his co worker .
Then as I’m sat down transferring my data to the new phone another Verizon employee comes sits next to me and starts beat boxing with his mouth which was extremely annoying so I just walked out .
Never again Verizon
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March 2024 by Bénïta C
Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.
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March 2024 by Bill Doersam
Smaller size, less customer service, as it is now you get the feeling they would like to be somewhere else, but not everyone others are excellent, you will know
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February 2024 by Nick Rado
Manager is the worst I’ve ever seen and his employees have a terrible attitude. Stay far away from this store, what a joke!
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January 2024 by Ahmet Omeroglu
We ordered a phone from this store and we were told to wait only for 15 minutes but that 15 minutes never finished. So far 24 times 15 minutes passed and still no answer. They blame their system and when I called the customer care, they say that it is from store and store associates should answer us yet they do not give any proper answer.Do not waste your time as I did.
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January 2024 by Ahmet O.
Today morning I order a phone from verizon at crossgate mall in Albnay NY and I was told to wait for only 15 minutes but so far 24 times 15 minutes already passed and still no any answer. They blame thier own system that it is very slow and takes time. Than, I called thier customer care and I was told that the pne was bought from the store and they can not help me to solve my case. The store just keep reapeating that it can take time sometimes and still no answer. Their attitude was not kind and never accept thier mistake just trying to blame me because of coming after several hours. Rudeness, laziness
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November 2023 by Hammam Sharhan
Worst customer service I’ve ever had with Verizon into service .When I was asking question about my new how to activate it , he would go and start talking to new walk in customers and he almost seemed upset that I interrupted his conversation with his co worker .Then as I’m sat down transferring my data to the new phone another Verizon employee comes sits next to me and starts beat boxing with his mouth which was extremely annoying so I just walked out .Never again Verizon
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October 2023 by Robin L.
Avoid this location. The employee we spoke with was insulting and incredibly condescending. We were there to upgrade my husband's iPhone 11 to the new iPhone 15. I had a trade-in quote of $830 for the phone through the Verizon Wireless website. Without looking at the phone, the employee we spoke with said he'd give us $400. I told him about the quote on his company's website, and said, "Perhaps it's a different deal online than in the store. I know that has happened before." I showed him the webpage and the quote for the phone. He took the phone out of my hands and said, "You have to read the fine print. You'll only get $400." My husband is an attorney. We're aware of "fine print," and read through it before entering the storefront. To qualify for the trade-in, we knew we'd have to get the next tier plan on his phone at $10 a month & the phone we were looking at would be free. I took our phone back & asked him to read aloud the amount quoted in the fine print. After he did, I told him we'd be taking our business elsewhere. We've been loyal Verizon customers for more than 20 years, probably longer than that employee has been alive. I'm still upset by his condescending tone.
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September 2023 by AND1Z24
Don't go there looking for any assistance. If you can tell them how to do their job they will. If you can't they are useless.
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August 2023 by Joyce Peterson
NOT GOOD. ?I’ve been a Verizon customer for a very very long long time.. I even was an employee a very long time agoI just recently upgraded to the IPhone 14 at the Verizon store in Crossgates MalII Unfortunately, had a minor issue so I decided to go back to the place it was purchasedWhen I walked into Verizon There was 1 employee helping a customer at the Customer Service CounterI approached the other employee and it was apparent he had better things to do.I showed him the broken camera screen guard (that’s peeling & obstructing the camera)& said “can ya help me with this, please”“Help with what?”TreTed me like an idiotONever asked me My Name,My Phone Number(he was sitting down & never stood up)And said“Yeah, We can’t do nothin call Pelican(?)I said “and that is.,,,?”His response“Ummmm the people that will fix it”I said “oh thanks sorry to of bothered you” and as I turned around he snickered and laughedHopefully I’ll figure it outI’m still under warranty-Not good Verizon
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July 2023 by Craig Banks
I would not shop at this store. The discrimiate against people of color. One there employees called a customer a killer and then called security when he tried to make a complaint.
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July 2023 by Animesh Nanaware
Worst place to get your internet, they will make sure to hide information and the rates are much cheaper than they quote!Make sure to go to any other verizon location than this.
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June 2023 by Kumar D
The network is beneath T-Mobile and the customer service is beneath consideration. Period.✌️
