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August 2024 by michael G
Terrible service . Terrible management
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June 2024 by Ryan Huther
Trustco bank is just the worst banking experience available on the market.
You should only come here if youre desperate.
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March 2024 by Chad Ritoro
This is the closest location to my house so it’s easier to go here but if so could go somewhere else I would. Sometimes they’re very slow here, Prince is who I usually look forward to seeing at this branch, very kind and patient especially when my mother comes.
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December 2023 by ZZZnuriZZZ
needs new management
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October 2022 by Beatriz
I opened an account this week and had a good experience with Shawn and Pierre. They were friendly, personable, and explained things to me. They were also friendly with my mom who only speaks Spanish.
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October 2022 by Chanittz
I opened an account this week and had a good experience with Shawn and Pierre. They were friendly, personable, and explained things to me. They were also friendly with my mom who only speaks Spanish.
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May 2022 by Vero Kova
I'm not a fan of this bank.After someone stole some money from my credit card, I've received no explanation of what happened. Yes, I got my money back, but. The bank seem to care less about the customers.And the Madison Ave brach could use some updates.
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March 2022 by Drena G (Noir)
I have no clue why I keep coming to this location!The service is ALWAYS slow and I only make a deposit.Typically they have 3-5 people behind the teller line in the evening and still move slow. I’ve come on different days. Just to be sure I’m not being extra( although I can be since I’m a former Headteller myself) I’m not sure why 3 people need to huddle around one person but it doesn’t bode well with customers.The only reasons I gave it two stars is because they have ok hours for me: late afternoons and Saturday, they have parking. Also because they have a hometown community board and I like that.
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February 2022 by Drena G
I have no clue why I keep coming to this location!The service is ALWAYS slow and I only make a deposit.Typically they have 3-5 people behind the teller line in the evening and still move slow. I’ve come on different days. Just to be sure I’m not being extra( although I can be since I’m a former Headteller myself) I’m not sure why 3 people need to huddle around one person but it doesn’t bode well with customers.The only reasons I gave it two stars is because they have ok hours for me: late afternoons and Saturday, they have parking. Also because they have a hometown community board and I like that.
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January 2021 by Christine K.
wish there were negative stars-manager VIVAL is unprofessional and rude.
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September 2019 by Jacob
ATM is ded, where is technical support??
Bankers attitude was terrible, WTF guys?
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March 2018 by Lisa Cooper
Im so annoyed with this bank... i deposited my payroll check and told them to post it and specifically told them i had bills to pay and its still not posted to my account... the new girl told me she couldnt post it at the moment and assured me she would do it as soon as the line went down... and DIDN'T!! NOW IM LATE AND WILL BE CHARGED A PENALTY .. THANKS TRUTSO.. SO READY TO PULL MY BUISNESS WITH THIS BANK... SICK OF IT!
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January 2018 by Pyramide Albany
Trustco like Bank of America are notorious for the lack of paper waste with their over use in todays world of technology.
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January 2018 by X
has been understaffed for the past few months.
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September 2017 by Imam Faisal
I submitted a wire transfer to buy a house and was told it would be sent out the same day. Now it's been over a week and they still have not sent it. Numerous phone calls to the wire desk went unreturned. Now they're saying that they're holding the funds just to make sure the checks don't come back even though they already cleared. I may lose the house that I was going to buy due to their negligence. Stay away! Find a bank that respects the customers!
