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“My experience has felt like The Concierge of Equipment is taking care of me. Linda Powell is responsive and always goes beyond to make sure I've got my lift when I need it. The drivers are courteous, timely, and leave the equipment in exactly the location requested.”
“Renting a Heavy Duty sleeper Truck is never just easy. There's a lot of hoops. However, Jack did his job, and got what I needed when I needed it. And he knew what he was doing. I appreciate his hard work, & recommend him.”
“**5 Stars - Excellent Service!**
I had an amazing experience with U-Haul on Fuller Road! The service was exceptional from start to finish. The equipment was in great condition, and the whole process was smooth and efficient. I especially want to give a shout-out to Hassan, who was incredibly patient and helpful. He took the time to answer all of my questions and made sure I had everything I needed for a stress-free move. His professionalism and kindness really stood out, and I couldn't have asked for a better experience. Highly recommend this location!”
“Moved from upstate NY to Austin with 3 U-boxes. Drop off was great and the boxes were dropped with a forklift right where we wanted them. Pickup was just and great and on time.
Delivery was faster than quoted and access at the facility in Austin was really easy.
Extremely happy with the whole experience. Every staff member we encountered went above and beyond and way a joy to interact with. Would rate 10/10 and recommend 100%.”
“All the staff were very friendly and knowledgeable. I believe Nick assisted me—there were a few glitches in the system, but he quickly contacted U-Haul, resolved the issues, and got the truck released. Great service!”
“OK. I’ve used this location several times, it’s convenient, right off the highway on and off. Never had a problem with the staff, very polite and professional. The other day while returning a truck that I rented, I went to use the restroom, which is a single stall. There was this young man sitting backwards on the toilet, using the tank as a desk, where he had all his drug paraphernalia laid out and was in the process of shooting up drugs. I have no idea if this person was a client of U-Haul or he just walked in to use the restroom. Definitely unacceptable. What if I would’ve walked in with my daughter and she had to use the restroom? And she walked in on this person without my knowledge. Something to bring to the attention of the U-Haul staff at 139 Broadway, Albany. Besides that I had no other issues with U-Haul. UPDATE. DID U-HAUL NOT UNDERSTAND THE REVIEW THERE WAS A PERSON SHOOTING UP DRUGS IN THE BATHROOM. IT NEEDS TO BE ADDRESSED.”
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“The manager Jason was a great help. He went above and beyond to get our trailer ready for travel. He was kind polite knowledgeable couldn't ask for a better person to represent your company. Would definitely recommend him. Thank you”