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November 2023 by Amanda Howles
Last minute rental of the flatbed truck to move a few large items of furniture/fixtures. The Schenectady location didn’t have the truck available for the day so I shot over to Albany. Terrence was awesome, above and beyond for customer service! Mike was also very pleasant upon return.
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October 2023 by Anne M.
After sometime trying to order a mini freezer online, I gave up and went here. Gina in the Appliance Dept. was most helpful, even though this was an online order only, and the order placed in seconds. The freezer arrived the next morning
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March 2023 by Steven W.
Let me start off by saying this is by far one of the best stores that you can go into if you're looking to do any home improvement project. Every time we have gone into the store we have come out with what we needed and at a pretty decent price. The reason why I dropped the star rating is because it is very difficult to find anyone to give you a hand or to help you out if you need it. And when there is somebody there and you make eye contact with them, it is almost like they know you wanna ask them a question so they go to the opposite direction to make sure that they are not in your path. That seems to be the only issue that we have at any of these locations and that's the reason why I dropped the star. I know now that I don't need to ask him a question, but it would be nice to have that gentle assist if I needed it. The store is like a giant warehouse so the floor is not like a normal floor. It is a concrete floor so if you're walking around a lot on it, you can wear on your feet and legs, she'll have a good pair of shoes on when you go in, and depending on the time of day, you could be standing in line to check out for quite some time. Overall though I would definitely recommend this location and overall these stores to anyone looking for home-improvement needs. Thank you for listening.
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December 2022 by Jo B.
I ordered a new stove and microwave with delivery and installation scheduled for 12/14/22. Delivery persons arrived and had no ladder to complete the installation of the microwave. Claimed that my cabinets were installed higher than normal. They aren't. Virtually demanded to use my ladder which would mean that I would assume any liability should there be an injury. I refused. Delivery supervisor Ms. G. offered no solution and refused to acknowledge responsibility on behalf of her company for any error or willingness to assume liability. She stated that the delivery person was not that big, 5.0'. How is this my responsibility? The appliances were removed from my home. I canceled the transaction. It will take 7-10 business days for Home Depot to return the appliance costs to me, leaving me with no stove on which to cook for the holidays. Merry Christmas from Home Depot!
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August 2022 by Bill Z.
This is a decent Home Depot with a larger than average garden center. The access road is a little awkward navigating through, so stay alert. As per the Home Depot website, there's free 2-day delivery on many products here. The self-checkout kiosks have a few credit card readers that sometimes have difficulty reading the chip on your card.
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July 2022 by Mary Wilson
Delivery service is dreadful. You have to wait from 6a to 8p with no information as to when, and then the truck just skips you and says 'they tried' and won't return. You have to reschedule for another day for the same time 6a to 8p. This was my first purchase, and will be the last purchase from Albany's Home Depot.
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June 2022 by Richard H.
I always have a good and frequently a great experience doing business here. My experience today was equally great. Their curbside delivery time is consistantly good, which is why i will travel to this location to get my items. The staff is always quick, helpful and courteous. It DOES make a difference. Well done!
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August 2021 by Jacqueline S.
We've ordered a number of items from this store. And we've now had to open every box to make sure it wasn't broken before we left the store. We ordered 11 boxes of flooring for our bedroom, 7 were damaged. We ordered 5 boxes of flooring for our bathroom, 3 were the wrong color, and we were unable to order the first color because it was "out of stock". we ordered a vanity top, and it was cracked in 3 places, after the man who helped us tossed it on the cart. So we reordered it, and it came broken again...We have really lost faith in this Company. We will be ordering our vanity top somewhere else Because we do not trust it to come a 3rd time, 2 months later, unbroken.
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June 2021 by Rebecca Davis-Lanchipa
Absolutely fabulous employees and great prices
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April 2021 by Joel Kleinberg
Enter the store and immediately see 3 staff with masks below their noses. Not the first time this has happened. Lowes from now on.
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December 2020 by Kathleen Pickel
I went to the home depot on washington ave in Albany. I met Lauren in the paint department. she was a wonderful help to me. she made a couple of sample paints for me and suggested a few helpful aides. I really appreciated her help and suggestions.
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September 2020 by Stanley P.
Every time I come to pick up a online order it takes them for ever to find it. there customer service is Atrocious. Some times it's better then others but all and all it's a complete inconvenience picking up here. They could actually act like they Appreciate your business
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August 2020 by Govindraoji Sasne
Great place to shop with great service. Got Pavestone 16 in. x 16 in. x 1.75 in. River Red Concrete Brickface Square Step Stone Model #72661 and was helped all the way to my car. Tried other stores and couldn't find service like this place.
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June 2020 by Charlene L.
The Home Depot in Colonie and Albany garden area sucks! The plants look over done. Not like there commercials showing garden plants. They are never watered and on last leg!!!Shame on this Company
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February 2020 by Patty Morgan Frowein
We came in this morning needing a new washer the same day to take with us (brought our truck, and willing to buy a dolly if needed, etc.). We new 2 models we were interested in. Mike in the appliance section was the definition of a professional! He was great. He was straight forward about not having what we were looking at in stock. He knew we needed it today. He didn't falsify potential delivery options (like Lowes Nisky did to us) and was very informative. This was not our first run in with issues at Lowes Nisky. I'll give HD Washington ave our business from here on out. Honesty, and helpfulness will make more sales than lying sales staff and Curt customer service reps at that Lowes. Keep up the good work! Currently washing ALL our clothes in a washer NOT bought from Lowes (but wish we could have gotten it at your store).
