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February 2023 by Sudeep Ross (TamilRascal)
Nothing exceptional, in terms of the variety of Swarovski products available at the store. Staff are helpful, but are different on every visit (or so it seems) - so that can be a challenge if you're going to ask questions (if staff are always new, how much do they really know about the products, right?) Stop by if you're in the mall - those Swarovski figurines are always fun to look at...I have my eye on that Batman, but may need to trade in my car to afford it! ? Ah well, who needs a car, anyway...Upgraded my review to 4 stars for the quick response from the owner (within 24 hours) to my review. Not all owners are monitoring reviews, and even fewer respond to them. I see that this owner responds to both positive and negative reviews in a professional manner - kudos!
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January 2023 by Kandy Fairley
You can find beautiful gifts here. I purchased a pen for my sister.
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May 2022 by Francesca Palma
Made a return on April 18th and was told it possibly wouldn’t work because the return was put in manually. I originally purchased with cash and put the remaining balance on my card. Instead of refunding it in the same way, the employee attempted to put it all back onto my card. She gave me the store number and told me to call in a few days if it did not appear on my bank statement. I gave it 3. days and called and was told to give it a few more days, even though there was no pending transaction on my bank for the return. I then called a few days after that and was told they were aware of my situation and that on there end, it says the return would be completed that day or the next day. It has now been several days since that last conversation and still no return. I called the store yesterday and was told they would look into it??? And then was told the manager is out of office and they were not sure when she would be back in but assured me that someone would get in contact with me. I still have not heard from anyone. Every time I call the store I have to call 3 times before someone answers. I am very frustrated with this situation as it has been almost 3 weeks since my return and I still have not received my money back for an expensive purchase and have been offered no resolution - just to keep waiting. I expect someone to get in contact with me ASAP
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December 2021 by TACS Auto Body & Service
I was in right before Christmas looking for a gift for my mother. The staff was awesome. They helped me out so much! Keep up the good work!
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May 2021 by Karthik Chandrasekaran
Terrible and rude service when I tried to return a purchase. I wouldn’t step in this store again.
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May 2021 by Karthik C.
Rude and terrible service when I tried to return an item a week later with my original credit card and email showing warranty. I wouldn't step in this store Again with this kind of rude behavior
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January 2021 by Kevin Ungerer
I was in right before Christmas looking for a gift for my mother. The staff was awesome. They helped me out so much! Keep up the good work!
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October 2020 by Joshua Quiles
I'm in ❤️ with the staff, store, and merchandise. Swarovski takes really good care of its customers and they have wonderful product guarantees. I've shopped everywhere but have found that Swarovski ? ? has the best quality/value combination. Super chic designs too! ???
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September 2019 by Catherine Nasser
Wow, all I can say is wow
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August 2019 by Fox E.
I thought I Swore-off Swarovski, and yet in Albany at the mall we ended up in a Swarovski anyway, go figure. Since you went in almost every store at the Crossgates Mall, we even tried the jewelry stores for at least a couple of them. This was the expensive and fancy one, and service seemed okay, but we would rather buy cheap knock-offs then pay all this money.
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May 2019 by melody DiGregorio
Love it
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April 2019 by Gregg Thomas
They have a great selection. I like the staff.
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April 2019 by Jessica puckett
I got a very beautiful necklace for valentine's day. Unfortunately the chain was very short but when I went in the store they gave me a free extender. Very good customer service and very pretty necklace.
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January 2019 by Joel Magid
A great for jewelry. Teriffic service. Great people.
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January 2019 by Mark Kuhnle
These figurines are beautiful.
