Stickley Furniture | Mattress is a furniture store that offers a wide range of high-quality products, including furniture and carpets. While the store is known for its Stickley brand, which is associated with premium prices, customers have had mixed experiences with the customer service. Some customers have reported that the store's selection is limited to basic furniture, while others have praised the quality of the products they have purchased, particularly the beautifully made and high-quality furniture. One customer had a positive experience with a sales representative named Patrick, who went above and beyond to help them find the perfect dining set, even contacting the manufacturer after the desired table was discontinued. However, other customers have had a less than satisfactory experience with the customer service, particularly with a representative named Jan at the Albany store. They reported that Jan was unresponsive, returning only one-third of their calls and failing to provide updates on the status of their order, even after multiple follow-ups. Despite the delays, the customer was ultimately satisfied with the quality of the furniture once it was delivered.
The store is nothing like it used to be. They just carry your basic furniture but it is high priced because of the Stickley name.
August 2023
They have a lot of nice furniture. It is on the expensive side. I'm thinking about going back for a carpet though. Even though it was 4k
June 2023
I stopped in the Albany NY location to look at some beds. The person I dealt with was a disaster. She was rude, impatient, and not customer oriented in the least. I believe her name was Jan. It's a shame that the customer service significantly pales in quality when compared with the furniture.
