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November 2022 by Annr H.
This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.
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September 2021 by Marshall Kline Jr
James was a huge help and did an outstanding job, I will always recommend him and this specific store. Great job guy and thank you.
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September 2021 by Zoe Saphir
A huge thank you to Kazi & Malik! ??????We walked into the store in a busy time in hopes of upgrading 2 phones. They got us in and out very quickly and we’re a pleasure to work with. Thanks again guys! + the store is really nice compared to other locations I’ve visited.
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August 2021 by Nia Priss
We went to another TMobile, purchased a phone and they couldn’t/wouldn’t do a data transfer. James at TMobile in the mall was awesome- he helped us out immediately and was happy to do so! This is true customer service! Thank you James!
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August 2021 by Iam Nips
Nick, sean, igor, andrew, james and the new guy are really helpful people! Great service
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July 2021 by Rajmayur Bramhbhatt
Nicholas at the store was absolutely spectacular!!! Our onboarding process was easy and quick and seamless. I would highly highly recommend this store and this team and this carrier to anyone looking for a new line or a phone or a change in plan
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July 2021 by Linda Winston
Would give them 10 stars if they were there. Andrew and Igor are the best ever to work with.
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June 2021 by Shar'Nae Webb
Service made easy!!! Sean was awesome!!! He was extremely helpful and welcoming. He made the transition to a new phone easy. I would recommend this store to everyone.
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June 2021 by Shareen Frazier
Sean & Andrew was absolutely amazing !! Very professional . Sean helped me transfer all my data , pictures ect. I was very apprehensive at first due to past experiences with staff at colonie location. But , today after working with Sean . I am happy , content and sure he knew exactly what he was doing ! I will recommend this location to friends and family . But , if your reading this go purchase you a phone and ask for Sean ?. Did I also mention I was able to snag A FREE watch. Thank me later ...Again , Thank you So much for such amazing customer service Sean ! You rock !Shareen FrazierCEO of Reens Soy Candles & Essentials
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March 2021 by Pierre Stewart
Me and my wife had one of the best experiences with jhavon. He was very knowledgeable and patient. We will always do business with t-mobile as well as tell all our friends to bring their business there.
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March 2020 by Matt Walsh
Great service, super patient, Gary helped me a ton. Plus, free candy
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March 2020 by Sarah Lostritto
First class service. I went to sprint and was greeted immediately upon entering. Then they assisted me above and beyond my expectations. Saved me money and delivered exactly what I needed. Thanks so much to this store!
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March 2020 by Miah Bee
Nick is the best see him
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January 2020 by Afzal Khan
We bad customer service. What they say and what they create in account is different. Better record the whole conversation while you are in store. I had to upgrade 2 devices, and they didn't apply the promotions they said i'm eligible for. Had to call multiple times to store, they say they will review and get back but never returned the call. Very very disappointed
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December 2019 by Ann Young
Sprint has a lot to offer! Their plans include unlimited talk, text, and data. They also come with Hulu, Tidal, and Amazon Prime. Sprint also offers other services like Safe and Found, insurance protection, and Look Out services. Sprint will buy out your contract for up $650 per line. They offer great specials like buy one phone get one free. Their leasing plans are reasonable as well. Get more for less at Sprint.
