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September 2024 by Roy Odell
Simply put I had been with Cap Com for 17 years, and Broadview is a mess. Questions can't get answered, old accounts on my snapshot, Supervisors,/Managers don't want to come to the phone.
I don't care how many branches you have, I have found another credit union and taking my money there. Roy
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August 2024 by Terry Brown
Wonderful and professional service.
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July 2024 by Jerrel Wicks
I was perfectly happy with capcom and since the merger am aggressively searching for a new financial institution. At capcom you could go to any line and get a replacement debit card now you have to sign up and wait in the lobby for what used to be an almost instant transaction. The online banking used to show things in real time, now balances aren't adjusted for a day or more after a purchase but if you make a purchase and things haven't updated you end up with an insufficient fund charge... it's 2024 and I'm using online banking I should not have to keep my own leger to avoid charges from the institution. In my opinion they made something that was good into something that stinks.
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June 2024 by Chelsea Vereen
I got on the phone to figure out what was going on with the mobile app today and the most polite well mannered gentleman informed me what was going on and helped me close one of my accounts I had 10/10
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June 2024 by Daniel Rubin
I love my credit union. It’s nice to be a member of a financial institution that puts its members and the community first!
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June 2024 by Jameson McCarthy
This Bank operates however it sees fit, rude employees, under educated employees, closes accounts whenever it sees fit. Pull your money or they are just going to take it. What a joke.
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June 2024 by Fran Angel
Heather Alderman has such poor service, I have no idea how she became a manager. She has poor attitude, disrespectful, show lazy/poor work ethics. I will not be visiting this branch due to her.
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May 2024 by Anita Thompson (Dedra)
So far I just started banking with Broadview but I have family an friends who have been with Broadview for years an they assured me that it's absolutely the best an so far they are right
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April 2024 by Kate Milks
Not understanding or professional
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March 2024 by Gary
My wife and I have been with SEFCU ever since they acquired Saint Peter's Hospital credit union years ago ( HEFCU ) and they were located on Rt. 155 in Pine Bush. And as everyone knows they have now become Broadview Federal Credit Union,but personally, I don't care what they call themselves as long as they keep providing the absolutely awesome customer service that they've provided us with all of these years!!!Broadview Federal Credit Union has continued providing us with excellent service , for example when someone somehow got our credit card number and charged almost $800.00 for basketball tickets in Atlanta , Broadview immediately canceled my credit card, issued new cards to us , removed the charge from my statement, and opened a fraud investigation, and we received our new cards in about 5 business days,IT JUST DOESN'T GET ANY BETTER THAN THIS FOR CUSTOMER SERVICE !!!!!Broadview has had our business for year's now , and we plan on staying, they're wonderful people and we would highly recommend them to everyone.
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November 2023 by Man Of God
Veterans day and my card glitches. Had little cash. Phone tree couldn't even leave a message. Tried setting up online. Almost got it. Except it declined my personal info. Kept trying purposely adding an extra z to every box to find out whichever info was wrong. Apparently I don't know my phone number. They are proud to sAY wE support Veterans. What do they? DO extra percentage interest on savings? Im a Veteran HAD a loan nothing there. Makes them "LOOK " good for pr points. I was in front of their bank a 30% disabled vet with little cash. 1/2 a years pay in their possession. No way to contact anyone not phone not email not even a 3rd party call center. Pony express pigeons. Smoke signals. I'm going to there bank and withdrawal it all. I can't trust their customer service. Or the support teams. How can I be sure they won't give me a bad check . A dollar bill says on it legal tender for ALL debts public and private. I want All in cash. Maybe we'll be on the news
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November 2023 by Erick Bink
Been waiting 13 buisness days and still no new debit card, 17 total days without one makes life real fun would recommend not using SEFCU so many other options
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October 2023 by Blue Jello
The new broadview is wonderful everyone is very nice! Way too dark inside for a bank… need some better lighting!
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October 2023 by dee
Bank associate Alex went over and beyond to help me
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October 2023 by Rick Constantino
Very attentive and friendly staff.
