-
September 2024 by Hannah S.
Worst customer service I've ever had the displeasure of working with. They do NOT tell you they have a lot fee of $50/ day. They do not call you before they tow your car or keep in communication with you. We had our camper break down on the thruway, called NYS police and the officer said we would receive a call when towed. The front office was paid to replace our tire, and when we got there to pick the camper up the tire was not replaced when they said it was done the day prior. Crooks through and through. The lot also smells like weed, and the workers smell like weed.
-
March 2024 by Small Town Roots
Had a recent tow experience with this agency and staff seemed polite and knowledgeable of what was going on.
-
March 2024 by Antonio Garcia
Very nice polite and professional friendly staff Kenny was helpful with a
-
February 2024 by Alyssia K
They arrived really fast and winched me out in maybe 60 seconds. Person on the phone was nice so was the guy who pulled me out.
-
February 2024 by bjarne bo Hansen
Good service
-
November 2023 by Liming Chen
The price is high!!! The service is average!
-
October 2023 by UVF
These are scammers. My truck ran out of fuel on the toll road and this Hillbilly was sent to get me fuel. After he filled some fuel, the truck wouldn’t start because there was air in it that needed to be pumped out. While I was inside the truck, he went and opened the fuel filter cap and removed the o ring from it. That meant no matter how much you pumped there would still be air and the truck would start but then shut off and then he could have a reason to tow my truck because the towing service was from his company which is called “Roberts Towing and Recovery”. He came and told me he called tow truck to come and tow my truck without asking me first. I told him I’m not towing and he said he’s going to tow regardless. I told him I will call a tow company myself. He got aggressive and started threatening me by coming close to my face when I kept telling him he’s not towing. His job was to only bring me fuel but he was acting like he was a cop with authority. This hillbilly called a trooper who came and right away sided with him. Seemed as though they knew each other quite well. The trooper said you can’t be on the road and have to be towed. I found out later that I could stay on the road for four hours but these people didn’t even let me stay for an hour. They forcefully towed the truck and left my trailer at their fenced yard and took my tractor to a nearby truck stop with mechanic shop which was closed till next morning. The didn’t even put back the drive shaft in place after the tow. They charged me $1798 for 30 gallons of fuel and towing about 10 miles. In the morning I went to mechanic shop and they said they can’t work on it on that day and called a roadside assistance who came. After telling him that it wouldn’t start even after pumping, he opened the fuel filter cap and said your o ring is missing that’s why it’s not starting. I was charged $310 by the new mechanic for putting back the drive shaft together and putting an o ring. Went back to the yard to pay for the tow in order for them to let me take my trailer. He wouldn’t take the company card info I had with me and wanted the physical card which I didn’t have. I have always paid for all my repairs that way without any issues. Tried using my own personal card and kept declining. He got aggressive and started cussing me and my religion and cussing Prophet Mohammed. I recorded everything on my phone. He showed right away how racist he was. He said I should be happy he didn’t charge me for leaving the trailer at his yard which I never told him to bring it there no gave him permission to tow. I had to call local police to come because he was threatening me. Again to everyone if you need help on the road, Do NOT call these inbred hillbilly scammers. They won’t help you and steal your money.
-
October 2023 by Tim Wilcox
This place is full of liars and people who are sexist. They damaged my wheel and then denied right to the person who came to pick it up even though there is camera footage of the wheel being perfectly fine before it was it was towed. Legal actions will be taken.
-
September 2023 by Alexis B.
Tried to get my car out of their yard and took from 3 pm till 7 pm for someone to answer and get to the place and couldn't even tow the car, had to call a different tow company that got there before this places workers even got there , man was disgusting and rude on the phone using profanity , would never recommend this place not even as a last resort you will be waiting for hours
-
June 2023 by William Newton
Wrecker was just the ticket.Tempted to give them $ to not show the carMostly kidding.They were great and made a difficult job look easy.
-
May 2023 by Bob M
Great guys ! Got my car towed no problems
-
April 2023 by Mary Morales
I must say my dealings with the Staff at Roberts Towing was very pleasant. They towed my car after an accident on the highway, which was stressful to say the least. They were genuine, accommodating and very professional. I’m appreciative for their kindness and support.
-
April 2023 by Jacob wall
My experience with Roberts Towing was excellent. The team was very professional treated me like a good person, I would recommend Dave and his team to anyone..
-
October 2022 by Chris Mikelinich
Not 24 hours. Called several times to have tractor trailers towed and their response was always" maybe sometime tomorrow"
-
September 2022 by Khoji Zabikhullaev
Do not call them, very rude people. They’re not gonna help you with roadside assistance. When you call and ask for roadside assistance, they call to highway patrol and may work with them to charge you more and more. Never recommend this place!
