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November 2023 by Brian Davis
Friendly service
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August 2023 by laura janis
Can't not say enough about the honesty and skill of these mechanics. Top notch care with fast reliable service. I was traveling across the country and he got me right back on the road. These guys are worth their weight in gold.
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August 2023 by Paul Boettner
Outstanding service they go above and beyond.Stop in and see the Mechanic “KT” and tell I sent ya!
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August 2023 by M.M. Weis
Great, quick service, fair prices
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March 2023 by Tejay Haller
This garage is absolutely incredible! I had a loose spark plug blow out on the highway in Albany (a rare and surprising issue). I was in the middle of a long trip, hundreds of miles from home and from my destination. I chose to have my car towed to Rayno based on it being nearby and the perfect Google reviews. I'm so glad I did!I worked with K.T. in particular, who is the head mechanic/ manager. I explained my situation, and even though they had a lot of business and were backed up for weeks, he prioritized me and had my car fixed just after noon the next day! His expertise allowed him to know to carefully rethread the cylinder without doing anything more invasive than what was needed. K.T. and I went for a test drive, and it drove like new. He even took the time to carefully explain what happened afterward while we were in the office -- he's also a very good and patient teacher and an excellent communicator.I get the impression of complete honesty from him and the entire establishment -- I also spoke with another mechanic briefly and was likewise greeted with warmth and friendliness. I even mentioned the idea of an oil change as long as my car was there, and K.T. pointed out that the oil was still very clean, and it wasn't necessary at that point! To me, that is a signifier of integrity and honesty... he is looking out for the best interest of the customer, when he could have just changed the oil to make a few extra bucks even though it wasn't necessary.The office and shop are also outstandingly clean and well organized. Not being from Albany or knowing the neighborhoods at all, I wasn't sure if I was in a 'safe' location or if I had left my car with a good mechanic when I first broke down -- a harrowing and nerve-wracking experience. I feel *so* very fortunate to have landed my car at Rayno and for having had the pleasure of working with K.T. I was having panic attacks while being stranded in Albany, thinking my trip was totally ruined, my car may be shot, and I'm stranded... K.T. totally saved me -- I felt like I was lifted from despair to deep relief.I was able to finish my trip and my car ran like a top (very well). I can't recommend this shop enough, and whole heartedly endorse K.T. as a mechanic and an individual. Don't hesitate -- bring your car here, even if you have to join a queue and make an appointment for later... Remember, there is a good reason that they are busy -- they are the 'real deal' with high expertise and honest service. Highly recommended -- thanks again K.T.! A+++Service: Engine repair
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November 2022 by Melissa G.
I called around to a few repair shops about a clunking sound when turning and no one would even take a look at my car for 3 weeks, except for KT who told me to bring in my car the next day to make sure it was safe to drive. Well, thank goodness because it was NOT safe to drive, I had two tie rods that desperately needed to be replaced. Not only did they allow me to bring my car in to be looked at last minute but they then fit in the repairs throughout their incredibly busy day and my car was ready in the afternoon. I feel very fortunate to have found Rayno Automotive, these guys are the absolute best!
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August 2022 by Joe Ehlinger
Love Rayno's ! KT is fantastic, and explains the work performed . Prices are always very reasonable
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June 2022 by David Monkell
Awesome guys. Really worked with me to let me know exactly what my alignment was going to be and has saved me money both times. The sister body shop down the road Colby also has saved me hundreds the first time I went there. Don't go anywhere else!
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May 2022 by Jacqueline R.
Planned a road trip with my daughter but needed car checked out prior to trip. Took car to Rayno without an appointment so the owner fit us into his schedule. Gave us back the car and did not charge us since the car was fine. Unheard of in this capitalist society. I wish the owner well every time I think of his kindness.
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March 2022 by Jarvisislife
Very trustworthy and exceptional service, they don’t try to sell you on stuff you don’t need. Would highly recommend to anyone.Service: General repairs & maintenance
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December 2021 by Greg Rayno Jr
I may sound biased in this review but I can't take away from the exceptional service I always receive. Along with everyone else I know that has had a positive experience here it's so reassuring to have a place you can leave your vehicle in trusted hands.
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October 2021 by Brittany S
Great work & service for a great value! Have been bringing my vehicles here for a few years now and have never been disappointed. Nice & honest people.Services: Brakes
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October 2021 by D Mitch
I've been very happy with Rayno's reliable service and quality repairs. It's a good feeling to know that KT is ready to help!Services: Steering & suspension repair
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October 2021 by KandyPixel
Amazing service. They meet your expectations and go the extra mile. 100% take your vehicle here.Services: Auto engine diagnostic
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June 2021 by Paul B.
"I finally found a mechanic I trust whole heartedly!! Not only did they do a fantastic brake job they replaced my broken wind shield squitter as well and it was completed at a reasonable cost (some lesser shops would have taken me to the cleaners for this work) and, they had only charged me for the work that was needed to be done, which was much less then I had expected. The owner is a fantastic person, this man is a straight shooter, he is honest, he has a kind soul, and he has fortitude. I also found the mechanic to be very generous with answering any and all of my car related questions. I can't express my gratitude enough. I will be doing all of my future car repairs with Rayno in Albany, NY Thank you, P. Boettner "Another satisfied customer"
