-
November 2023 by Liaquat Ashiq
Time and again I am delighted with this company. I have used them numerous times to go and return from JFK and to my delight it’s always a great experience.Furthermore I would like to recognize Bridgette, Brittany for unwavering commitment to excellence in customer service.
-
November 2023 by Eileen Ploetz
We used Premiere as our wedding transportation for our guests. They were flexible and accommodating as our plans changed leading up to the date. The busses were on time and our guests really appreciated how nice they were.
-
September 2023 by Bob Pal
Great company 100% from people to vehicles and through the entire reservation process.. if you have to order a ride for somebody important.. use this company.
-
September 2023 by Mark Erspamer
If you are looking for special event transportation coverage, I would recommend Premiere Transportation! We used Premiere for our wedding and the driver Robert was amazing! He got our guests to the venue on time and really helped us as we had other transportation issues and made multiple trips to ensure all of our other guests got to the wedding and then to their final destinations at the end of the night. Up to the wedding day, the Premiere team was easy to communicate with and really set us at ease. Can only speak highly of Premiere Transportation and if we need transportation in the future would definitely use them again!
-
September 2023 by Danielle Planch
Everything was great until I was overcharged inaccurately for the time I had the limo for by an extra hour and a half. Whoever is in charge of billing is not professional and never returned call due to being in a "meeting" aka avoiding the matter. The limo itself was great and everyone else was great but at theend of the day I honestly feel scammed by this company.
-
September 2023 by Alyssa Moran
I called to get some quotes on transportation for my wedding and Anisia was beyond helpful. She walked me through the process and shared with me the different options for vehicles that best suit our wedding party. Anisia was professional and well-informed. Needless to say, it was obvious that we chose Premier Transportation to get us to our destination.
-
September 2023 by MARI DITT
Always the best of the best, very attentive drivers.
-
August 2023 by Samreen Sarfaraz
They have the best drivers!! Susan is AMAZING! She deserves a big raise! She was so sweet to my boyfriend and I! She was caring, funny, and just the best person anyone could ask for traveling with premier. She’s a very people person. She has such a kind heart and was so accommodating to us. Whoever the boss is, please give Susan the recognition she deserves! Everyone is amazing at the company! The best drivers you possibly ask for especially Susan. Thanks for being so kind to us Susan.
-
August 2023 by Joanne Harris
Just booked for a really important 2 days of transportation and Cynthia could not have been more helpful. Thank you for the great service
-
July 2023 by Gabrielle Casutto
Premiere Transportation provided two 40-person buses for our wedding, ensuring that our guests were comfortably and safely transported from downtown Albany to Averill Park. The buses arrived on time, allowing us to stick to our schedule and ensure that our guests arrived at the venue promptly.Working closely with Premiere Transportation, we were able to tailor a schedule that perfectly suited our needs. They were responsive and accommodating, taking the time to understand our requirements and ensure a smooth transportation flow. Their flexibility and willingness to work with us to create a personalized transportation plan added an extra level of convenience and peace of mind.The coaches provided by Premiere Transportation were clean, comfortable, and well-maintained. Our guests had a pleasant experience riding in them, enjoying a smooth and enjoyable journey to our wedding venue. Our drivers were were courteous, friendly, and ensured the safety of our guests throughout the entire journey. We absolutely recommend Premiere.
-
July 2023 by Dreaming Wolf
This company has an excellent track record for transporting their customers wherever they need to go, always professional and friendly. However, for the employees that work there, it's not a nice environment, unprofessional attitudes and very low pay for their car washers, who work harder than anyone else there, except for Mr. Brown (one of the bosses), who treats his employees well, as well as the women the run the office, who are always helpful and professional.
-
June 2023 by Mama G.
We recently used Premiere Transportation for our wedding. From the start, I didn't have much confidence in them. When I told my service rep what time I need the guests to arrive at the ceremony, between 3:30 a 4:15 at the latest... and asked her what time the bus needs to pick people up at the hotels in order to get them there in time, she flipped it back on me and said "we'll, you tell me what you want, I'm not a wedding coordinator." Real nice customer service, lady. Needless to say, they screwed it up. The time she scheduled the bus to pick guests up from hotels and bring them to the ceremony did not allow enough time for my guests to board the bus and arrive to the ceremony on time. The first hotel they lingered at too long, a whopping 7 minutes according to their GPS, which was never factored into their time slot and should have been if you're a transportation company. This made the guests at the second hotel late for the wedding ceremony and they had to drive themselves there because by the time the bus got there they were already gone. When I called to complain, the manager said that for an extra $50 I could have worked with a wedding coordinator who would have advised me to put some extra time in there and get the guests there on time... and insinuated that it's in the contract so I should have know - and that the rep did say she's not a wedding coordinator, so basically this whole thing is my fault! This explains why the girl said she wasn't a wedding coordinator - but she never said she could field me to a wedding coordinator, nor did she explain to me that I had that as an option. Otherwise I would have since I clearly was a bride who wanted my guests to get there on time. Instead, premiere blamed me for not reading my contract. What kind of transportation company allows for this? Weddings should be fielded to a wedding coordinator from the beginning of the call! The upcharge of $50 is such a scam too if you ask me. Why make their clients feel like it's their fault for their terrible service! You shouldn't expect your clients to do your jobs for you. You're the transportation company. Priemier refunded is $233 on a $1400 bill. Thanks for the generosity. We will never use your service again. And if you're a bride, if you want to chance working with this company, make sure you ask for the wedding coordinator, otherwise your guests will be stranded.
-
April 2023 by Coco Davis
Booked a shuttle to and from JFK. Could not have had a better experience. The executive van was clean and comfortable. On time, drivers very friendly and accommodating. I will definitely use again.
-
March 2023 by Pradhyumna Kansara
I would give it more than 5 stars for the type of service rendered. Safe, courteous and comfortable is how I would describe the ride.
-
January 2023 by Lola B.
Great service -- nice car, safe driver, on time, convenient. Took shuttle to Newark, and returned via JFK. Joel, our driver on the return trip, was especially personable, and my young son liked joking with him. Thank you! I will use this service again!
