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December 2023 by Dani Daddy
Was really originally going to give this branch a terrible rating because they are on the busiest road Central Ave in Colonie and they had 2 people working. 1 on the drive thru and the other inside. Well the one inside was working with a customer who was depositing 10 checks and a million single dollar bills which jammed the machine like 5 times and the other could do nothing while she was doing that. There were 5 cars piling up in drive thru so I went in and saw the chaos. Well on the drive thru there is one lane for in person and one lane for atm. Well while inside, I and everyone else was told that the atm was an in person online atm which even with deposit would go in immediately upon depositing. I was next in line and it was still getting stuck on the dollar machine, so I took my chances on the atm. Well, what do you know. The atm really did work. It’s amazing and I know a lot of customers don’t know this exists. So I’m getting that out there and this is why I’m writing this review. Thanks Pioneer for this luxury but get this out there to us somehow too.
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December 2023 by Mary vonWergers
The customer service is outstanding. They go above and beyond to listen to me, understand my needs, offer good advice, and expedite the solution for me.
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October 2023 by Gary Spadaro
Love the branch always so helpful AWSOME TEAM!!!!
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October 2023 by Luvgugub
Nermin and Peter are the best. They were so helpful. I am so thankful for all they did.
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July 2023 by Alana Faveron-Bilanski
Terrible! Go anywhere else! We went there to secure a loan for a major purchase. Bank representatives were very under informed about the whole process, their process was extremely backwards and even required a title signed over before we even purchased it with the check! Good luck convincing anyone to do that.... I would give it zero stars but one is the lowest. The customer service people also think the back and forth is funny, they yes you to death and they answer questions with confidence before they know the answer..terrible terrible terrible!
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November 2020 by sophie Belokopitsky
Last Saturday I was in a car line up for 18 minutes waiting, this is uncalled for. They have to open their doors for customers, it cN be done under cover guidelines. Other wise the employes are great top notch service in this bank. This was not the only day that this has happened!
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March 2020 by Elias Rahal
Easiest banking experience out of any other bank in Albany. Friendliest tellers and always the best conversations. Recommend to anyone!
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March 2020 by Marvin Christian
That’s the best branch they treat you like you’re home warm and friendly not the same at all branches ????????
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January 2017 by Jeremiah Brock
Great customer service. It's almost like they know that they are doing something that my mattress could do.
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February 2016 by Tracie Teller
They always take care of me with the best customer service. The colonie and Guilderland branches are the best.