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October 2022 by Shawn Jacobs (Shawn Pi Jacobs)
Car broke down in the turning lane on south Pearl and state Street this morning, phone nearly dead and I needed to call a tow truck.They were friendly and after counting cash, I asked politely to use the phone after telling them about my car and then POINTING to the car directly outside of the bank, I was told I wouldn't be able to use their phone to call a tow truck unless I was a member of the bank.I'd like to thank pioneer for reminding me of why I use credit unions.
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January 2022 by John I.
Lifelong customers shocked that we received a strange phone call from pioneer bank today ; some woman I didn't catch her name, stated she is returning our 3rd party checks that we wanted to deposit in our checking account. We have deposited 3rd party checks now for some 25+ years. Intrusive questions, she was on a speaker phone and being coached what to say to me. "Where did we get these checks/", "they will be returned, they can't be deposited unless these people ( 20 or so) signed them in the bank in person." How rude and very illegal. A return phone by us to the bank, they do indeed accept 3rd party checks and suggested I send a letter. Just like a 3rd grader that needs permission. Shocked this is how we were treated.
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August 2021 by Lydia Navedo
I absolutely love this bank due to the environment they have. All of the workers here are amazing and sweet and patient and truly care about helping you!!I’ve been going here since I was 17 and now I’m about to turn 20, and they’ve always been so kind and helpful to me. Everything is easy and quick here. The bank is always radiating good energy and it’s always clean.Shout out to Ms. Shonyaé Bellamy, she helped me out the other day and was super sweet to me :)! I would definitely recommend others to visit this bank.
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July 2021 by Anne' Shaver
If anyone is looking for the best bank to do business with.. Go to Pioneer Bank. It's a great honest and very dedicated bank to their customers. Trust me you will not be disappointed. ***Other banks arerobbing people of their hard earned money.These are the kind of banks toavoid at all costs.***
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June 2021 by Levon Greene
I come to the branch every week and each time i have the best banking experience ever with Alexis Zeh and Shonyae Beliamy they both are so polite they always make me feel very welcome and happy to come their I would be very disappointed if they are not there when I come in
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May 2021 by Frances DeSanto
Jennifer Oliver in the East Greenbush branch has been absolutely amazing, she listened to a personal financial concern I was having and she took the opportunity to help with a solution. She spent the time explaining and made herself available when I had additional questions. I felt comfortable and understood the process because of Jennifer’s patience. I will definitely continue my banking at Pioneer and look forward to seeing the friendly staff.
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May 2021 by Angelo Maddox
The Albany Pioneer Branch is a true example of how great customer service and genuine care and concern for the clients in which it services makes a positive impact. I am truly happy to be a Pioneer Business Customer.
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May 2021 by alice ottah
Great customer services, everyone there is always super nice and friendly, I stop by every once in a while just to say HI.
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May 2021 by Joshua Miller
THE Albany Branch is in a good location. They have wonderful and great people working in there. I am very happy to bank with them every time when someone come in the bank the tellers would say 'how are you doing' and greet you with a smile and say'how can we help today'. This is one of the best bank because they have two tellers one is Shonyae Bellamy she has a wonderful personality and the other tellers is Alexis Zeh she is a wonderful person. This why i rate this branch with five stars they deserve lt.
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July 2020 by Anwar Alam
Shonyaé and Kristin provide the greatest banking experience one could ever ask for. I wish I rate Pioneer bank with a 100 stars.They have always helped me with any questions, I have had in the past. If you are looking for a honest and great customer service bank that cares, Go to Pioneer Bank. You will be happy you made the right choice!
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March 2020 by Rajesh Singh
Shonyaé and Kristin provide the greatest banking experience one could ever ask for. They are both extremely polite and helpful. In addition to providing exceptional service they are very in-tune and knowledgeable about all banking matters. I have and will continue to recommend others to open accounts with either of these two bank representatives at the Downtown Albany Branch!!!!
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December 2019 by Jeffrey Klein
Have always been friendly and a big help at times. I also have found them understanding.My wife and I have been customers for over 42 years!
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September 2019 by Mario Simpson
Great quick and friendly service.
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March 2019 by John Hajjar
I love the customer service friendly
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January 2019 by Lee Lee
They resolve any issue with my account quickly and enthusiasticly. Love this office
