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December 2023 by Bud B.
purchased a Cavapoo puppy from Pet Zone on 11/20/23. The puppy was given a clean bill of health by their vet. After getting him home we took him to my local vet day after purchase. He had Ear mits Kennel Cough Giardia Fast forward the cough got worse quickly and he had to be hospitalized in an ICU for 2 days. That bill was over $3,700 ! Fortunately, he has since recovered and I had to submit these bills to the Pet Zone people . I was reimbursed $3,700 ( purchase price plus tax ) so at least I got that back. Still out the money for the hospitalization. My advice, don't make an emotional decision and purchase a puppy from Pet Zone. My guess if we didn't take him, he would have been a goner. Finally at no time did we get communication asking about the dogs status. Don't buy here at pity the poor pups who land here.
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September 2023 by Arlene Reinhart Johnson
We adopted this little one, it will be two years in December. We named her Angel, she has brought such joy to our life and we have only fun, positive memories of adopting her from Pet Zone in Crossgates Mall, Albany, NY!
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July 2023 by deborah mancini
Our experience was great! Aly made the experience easy and comfortable. She was very helpful and pleasant.
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July 2023 by Jaz
Great staff, cute dogs, and petting is a plus. We ended up buying a Cavapoo. She was a keeper. Financing options were available, and the process was fast.
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June 2023 by willow and mason marion
My son Mason enjoyed spending time with the puppies. The staff were wonderful.
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June 2023 by Ally Snide
I have worked at the petzone for almost 2 years. All of our dogs are rotated throughout the day. All cages are sanitized and cleaned repeatedly. All of our staff it super friendly to anyone who comes in. Our pups are very well taken care of and I can not stress it enough that our dogs are NOT FROM PUPPY MILLS. And the signs on our play plays clearly state you can pet them you just can’t pick them up. Keep in mine puppies teeth there for the will chew on anything you put in the playpen. Each employee who is employed through us are definitely a great staff to work with and are there to answer any questions and or concerns you may have. Have a blessed day ?❤️?
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June 2023 by Triston Phillips
All animals are locked up (in cages and then behind glass) and look like full blooded pups. Which is okay but it makes me think it may be tied into a puppy mill. The few pups that were outside of their cages and in a playpen area in the store had a sign (basically) not to pet. It said not to put hands in the pens because they are puppies and bite. Anyone who knows anything about puppies knows that this is a risk. My girlfriend and I had to leave immediately because we felt so bad for the puppies and couldn't handle it.
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June 2023 by Amber Benenati
The staff is very accommodating, personable and friendly. We asked to see the huskie puppy, and within a minute we were in a room getting acquainted.
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March 2023 by Shari Brogue
We had a lovely experience with the little pug!!! We played with him & fed him!! He is such a cutie!! Jus way to much money even if they do have a payment plan!!
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February 2023 by Darcy Godinez
Matt was awesome and we had a wonderful experience. Matt explained the process and went over all of our new puppy's information. Thank you so much!
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February 2023 by Hayden Laraway
I was in the store Tuesday morning and the two woman that helped were very helpful and awesome employees, theirs names were Allison and Adrianna! I highly recommend this establishment. And working with the 2 helpful employees
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February 2023 by Finesse Family
Every time I come into the Petzone I see how amazing the staff is to the puppies! In particularly Leilany, she always answers my questions and shows so much love to all the pups!
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January 2023 by A. Livernois
We had gone in the store just to look, next thing the wife and I know we are sitting with a beagle puppy and the wife caves & agrees to us getting a dog. Ally I believe was the name of the employee who went above and beyond to inform us of anything & everything. She answered questions before we asked them and was just top notch with her service. It was easy to see she really cares for and about the animals.
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December 2022 by Snowflake McDon
I saw a mini poodle on christmas eve and couldn’t stop thinking about dog boy all day, and I knew he had to be a part of our household ASAP. We called ahead the day after christmas to put cinnamon the dogboy on a complimentary 1 hr hold so no one else could possibly snatch him up and ruin our lives. Adrianna was helpful to us and passionate about finding a good home for good dog boyz ‘n girlsP.S. He looks like a dog shaped chicken nug
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December 2022 by Fred Lott
We had an amazing experience, I always thought of these places as puppy mills and let me tell you the love these guys have for the pups is clear as day! Adrianna is amazing, if you go in ask for her hands down she again is simply amazing, she went above and beyond for us, made us feel like family. Her knowledge is exceptional and she clearly loves these pups like they are her own. Thank you thank you thank you!